Kapex main fence off?

[FestFan]

Dear all,

A small question about my Kapex. I noticed this issue a couple of months ago, but never gave any follow up on it. It seems that there is a small gap between a straight piece (in this example I'v used a leveler) and the fence. If I push the leveler all the way back to the fence, then in the middle; a sligthly bigger getting gap emerges. It's like the fence is off in the middle and has moved towards the back end of the saw.

[attachimg=#]

[attachimg=#]

Any thoughts on this? Can this be solved by finetuning the Kapex somehow? Or do I need a new fence?

Thanks in advance for the effort.

 

[cgmojoco]

It's possible you have a defect.
Best to call Festoolusa repair line to be sure, if you do end up shipping it over for a repair, you will find their service exceptional.

See this link for a similar problem I have, this appears to be very rare:
http://festoolownersgroup.com/festool-tools-accessories/kapex-alignment/

 

[Administrator_JSVN]

The Kapex fence can be adjusted to some extent. I would recommend that you contact Festool NL for assistance.

 

[FestFan]

Well, within 48 hours reporting on my question starting this post...

I contacted Festool NL yesterday in the morning and sent the same two pictures that I posted here. The guy on the other end of the mail straight away acknowledged that I had problem and offered me a choice; either I could send my complete Kapex, or he could send the bended part. The latter was agreed and just now I installed my new, spot-on and very straight, main fence.

Festool keeps surprising in service and virtue. [smile] [smile] [smile]

 

[Deansocial]

Is this something that happens in transit or just a faulty part, if the latter maybe festool should train there quality control like they do the service guys

 

[counterfix]

replaced one also bad castings call for a replacment