Kapex miter saw issues

[mperkins92]

a few months ago i bought the apex and it had so many issues my local woodcraft swapped it out for me. However the ne Kapex is starting to have many issues as well.

-The bevel tilt does not move smoothly anymore it binds in many positions.

-While using the saw The plastic guard by the back of the blade shattered and was thrown all around.

-The spring that brings the saw back up after a cut does not lift the saw anymore

-The laser is inaccurate (however i haven't tried fixing it yet i just don't use it)

- The saw speed doesn't seem reliable and will noticeably fluctuate even before the blade meets the wood

I store the saw in my van protected from anything bumping into it at all and has never been dropped or hit by timbers. the saw looks brand new other than the defects listed above.
I use the saw mostly for cutting MDF baseboards/Casing but also finger jointed pine and other regular trim materials poplard, oak etc... and occasionally some 2x4s for small framing jobs.
I can't imagine any of that causing these problems. also the saw is only operated in conjunction with the dust extractor.

I have been incredibly impressed with all of festools products which is why i didn't look twice at the price tag however i'm not getting near the value paid for this saw. I hope this was just a problem with a production run or something similar.

Any advice would be appreciated thank you!

 

[Administrator_JSVN]

Sorry to hear about the issues with your saw.

You just emailed us through the forum's contact page. The service department is called on the weekend, which you acknowledged in your email.

Any problems with the saw can be addressed by our service team. We do offer free shipping to and from the repair centers during the warranty period. If you want to, you can go ahead and initiate a warranty repair order via our website.

https://www.festoolusa.com/account/repair/

Otherwise, please contact the service department M-F, 8am-5pm Eastern at the number below.

Shane

 

[mperkins92]

awesome response time thank you i didn't know anyone would be checking e-mails while the call center isn't open. which is why i posted here to see if anyone had fixed these problems on their own saw easily. never been let down by festal customer support thank you for providing the web address!

 

[jacko9]

Was this a new saw in the box or a Woodcraft clearance item?

 

[mperkins92]

It was a new saw in the box sealed

 

[jacko9]

It was a new saw in the box sealed

I trust Festool service and I'm sure that they will take care of you in record time compared to other companies (where you may be stuck with whatever you buy).

You say that you have only had this saw a few months with light/regular use?

I'm looking forward to hearing the resolution of your issue since I am in the market to buy a Kapex.

Jack

 

[mperkins92]

i'll make sure to update after they fix it. also if you're in the market for one my issues seem to be very uncommon and before they started the saw was amazing. I highly recommend it at this point as i believe festal will resolve these issues