I sent mine in to get fixed, service was great to. They fixed the problem replaced worn parts, cleaned it and tuned it up, works smoother than it did new. I have been very happy with it. I'll will admit everything was not to perfection when it was new and the lasers are not set perfect all across the cut. When we are buying a top of the line tool we can sometimes set are expectations high. There are limitations to a product when it is built to be light weight and portable, if it where a solid cast iron stationary tool i would expect a absolute dead on piece of equipment. For me i need a saw that i can carry through a house and up the stairs fit in my truck and have the capacity to cut what ever kind of job gets laid on me. And it has done everthing i need it to do with the best possible quality that i could expect from a tool this small and light, and it would have to say i think it is the safest miter saw i have used.
