Kapex Service - Dreaded Puff of Smoke

[sancho57]

I don’t think the cost of a tool should determine the quality of service you can expect. I’d expect the same quality of service from a harbor freight tools as I would a Festool . The service is how to build brand loyalty.

In this case I think they did ya right.

I just called them yesterday about the upgrade kit for the cyclone. I’ve had mine for about 4 months or so. They sent me the upgrade kit free of charge. Including free shipping.

They’ve done the same on other things to.

All products will eventually fail. It’s what the company does after the tool fails that matters.

 

[DeformedTree]

I am curious if when you fire up the Kapex again, if there is a noticeable difference in sound level or some other palpable difference that shouts out “something’s different here”.

You know the chime on airplanes when the " fasten seatbelts/no smoking" indicator lights up.  I'm thinking that should be the "something different sound"

 

[Vondawg]

OT sorry.... jobsworth what is the update for the cyclone ?

 

[copcarcollector]

OT sorry.... jobsworth what is the update for the cyclone ?

[member=10147]jobsworth[/member]
Second this question. Ron, what’s the upgrade?

 

[tjbnwi]

It is a strap kit that ties the 3 components together. The last 2 I purchased came with the straps, the first one I purchased does not have the straps.

I highly recommend the remote receptacle for the cyclone.

Tom 

 

[tjbnwi]

Incase you have not seen the remote receptacle for the CT VA 20 cyclone. It is very convenient.

Better picture of the strap.

Tom

 

[Vondawg]

Thanks Tom

 

[sancho57]

[member=41086]Vondawg[/member]

Festool USA has the upgrade in stock now. I called Friday and got one on the way.

[member=18038]copcarcollector[/member]

It’s a kit for the cyclone that prevents it from tipping and it I remember correctly it has a foam insert to seal the bin better. Festool USA didn’t have them when I first called them or 2 ago and it was the subj of conversation here.

I mentioned it bc there was some interest in when they would be here.

Someone please correct me if I’m wrong..thanks

 

[sancho57]

Weill got me a receptive for the CT Cyclone. I ordered it from Don at Anderson