Lee Valley Tools - Great Customer Service

[peter halle]

I admit that I don't buy much stuff from Lee Valley but every time I have it has been a great experience.

Today my brother called me to ask for my help.  I had given his friend a gift card two years ago and she was finally ready to order something. (obviously she isn't a woodworker  [big grin])  Somehow the email gift card was now missing.

Most retailers have a policy that says if lost too bad.

A phone call and a great conversation with Sue and all is well.  Sue, by the way knows what FOG means and loves her CXS.  She claims that if it came in a softer container she would put it under her pillow.

[member=4165]Rob Lee[/member] , I thought you and everyone should know about a great experience.

Peter

 

[Rob Lee]

Peter -

Thanks for the kind comments - I'll ensure they get back to the service team, and Sue in particular.

I agree about the CXS too.... I have two myself, and have gifted two more to relatives. Mine aren't going under the pillow though...

Cheers -

Rob

 

[Dick Mahany]

Lee Valley is one of my favorite and reliable suppliers and has been for many years.  My wife is disappointed to learn that they now sell Festool and have a distribution center so close to us for quick delivery.8)

It's service like the OP posted about that gives them such an edge. [attachimg=1]

 

[Cheese]

Sue, by the way knows what FOG means and loves her CXS.  She claims that if it came in a softer container she would put it under her pillow.

Funny... [thumbs up]

 

[Michael Kellough]

Of the places I buy stuff from Lee Valley is number one.
Apple is number two, closely followed bu Amazon.
LV wins because of their more generous return policy.

McMaster-Carr belongs in this group too. Hard to say where but LV stays at the top.

 

[Dwayne]

Ditto, great customer focus. 

 

[Jim_in_PA]

Lee Valley is one of those companies that has great ethics, outstanding service and innovative, quality products. 'Glad you had a great experience!

 

[Mario Turcot]

IMHO Lee Valley is the BEST, the only down side is that the store is at 5 minutes from work  [eek]

 

[ChuckM]

Your downside would have been my upside...I could be 50 mins. away from my local LV store in bad winter driving conditions.