Need help - Good Vendor To Buy Festool Parts?

[Dan Clark]

Hi.  It's been a while since my last post.  I hope all is well with the folks on the forum.  Now about my problem...

My CT22 is getting old, but it still works great and I have several accessories for it.  It has been very useful for outside projects and portable cleanup.  So I don't want to replace it.

However, several months ago one of the back wheels snapped off, damaging the black chassis - part #452841.  After trying to epoxy it back together, it failed again and I ordered a new chassis.  However...

I'm a bit concerned about the vendor - mmToolParts.  I ordered the part on 5/1.  As of now (5/8) the order status is still shown as "processing". 

When I started a chat with mmToolParts this morning, the wait time was supposed to be 3 minutes.  After more than 30 minutes, I closed the chat.  A bit ago, I tried to phone their customer service, but was forwarded to voice mail... Where I got a message saying that the person's voicemail box was full.  Then I tried opening another chat.  It said that I was #1 in the queue and the wait time would be about 6 minutes.  It's been over 50 minutes.

So now I'm concerned.  Has anyone had good luck with mmToolParts?  Any other US Festool parts vendor available?  Can I get this part through a normal Festool vendor?  Is it feasible to order directly from Festool? 

Thanks and regards,

Dan.

 

[semenza]

Dan,

  Welcome back ! [smile]

    Personally I would cancel that order. It doesn't seem promising.  Try calling Festool for the part.

Seth

 

[Mario Turcot]

Hello Dan and welcome back to the FOG.

I have no experience with mmtoolparts, however ~a week without any status change looks suspicious.

First thing I would look into is about your method of payment. If you used your credit card, check if it has been billed. If so I`m afraid that you will have to wait for the 20 days period of goods/service delivery. Then I would contact my CC supplier and have them cancel the transaction.

Good luck, Mario

 

[Dan Clark]

Gentlemen,

Thanks for the feedback.  I paid using PayPal, so I believe that I'm fairly well protected.    I'll try contacting Festool directly.

Best regards,

Dan.

 

[Dan Clark]

Hi.  I contacted mmToolParts and cancelled my order, and talked to a very nice woman at Festool.  I got through to her immediately and ordered my CT22 chassis quickly.  Very nice discussion and responsive customer service!  Highly recommended.

Again, thanks for the advice.

Regards,

Dan.

 

[peter halle]

Hi Dan!  Glad to see you back!  That old fashioned way of ordering by phone works really well with Festool when it comes to parts.  Obviously they have their heavy times, but a voice beats bytes in my opinion.

Peter

 

[Dane]

For what it’s worth, I have used MM numerous times with good success.