cliffp
Member
- Joined
- Jun 22, 2012
- Messages
- 517
My new Hammer A3-26 was delivered today but it wasn't the great experience I was hoping for
.
The first thing I noticed was that there was a sheet of A4 paper that stated that it was a showroom machine. When I ordered it I was initially told there would be a 12 week delay. A few days later I got a call to say they had one in stock and that it was brand new and that they hadn't realised that they had one in stock. I didn't think to explicitly ask if it was a showroom model as I would have expected them to tell me if it was.
On further investigation I discovered that the arm to which the blade guard attaches was broken (see photo below)
The fence has a deep scratch and an area of pitting caused by not being packed properly (I should say re-packed as it had obviously been unpacked and re-packed).
The supplied paper manual was in Russian with no English version.
I have informed the company about the damage and the fact that I am not happy about being given an ex-display model without being consulted about it. I know (or trust) that it has not actually been used but will have been messed about with by potential purchasers who won't know how to operate it and could have damaged it. I have supplied them with photos of the damage and await their offer to offer me some kind of sweetener plus replacement damaged parts or just a complete replacement. They have advised me that it will be several days before I can expect a response which adds to the disappointment as I was hoping to try it out. I'll keep you all posted on the outcome.

The first thing I noticed was that there was a sheet of A4 paper that stated that it was a showroom machine. When I ordered it I was initially told there would be a 12 week delay. A few days later I got a call to say they had one in stock and that it was brand new and that they hadn't realised that they had one in stock. I didn't think to explicitly ask if it was a showroom model as I would have expected them to tell me if it was.
On further investigation I discovered that the arm to which the blade guard attaches was broken (see photo below)
The fence has a deep scratch and an area of pitting caused by not being packed properly (I should say re-packed as it had obviously been unpacked and re-packed).
The supplied paper manual was in Russian with no English version.
I have informed the company about the damage and the fact that I am not happy about being given an ex-display model without being consulted about it. I know (or trust) that it has not actually been used but will have been messed about with by potential purchasers who won't know how to operate it and could have damaged it. I have supplied them with photos of the damage and await their offer to offer me some kind of sweetener plus replacement damaged parts or just a complete replacement. They have advised me that it will be several days before I can expect a response which adds to the disappointment as I was hoping to try it out. I'll keep you all posted on the outcome.