new motors in the CT26/36 models not lasting as long compared to old CT 22/33

[semenza]

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If Chippy is a Festool dealer, salesperson or repairer, as he now appears to be after reading this thread, shouldn't his Avatar say so? See Reply #17.

This thread may have had very different responses, if the posters had known.
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[member=1674]Peter Halle[/member] [member=1619]SRSemenza[/member]
[member=5742]chippy[/member]

Yup.

Seth

 

[greg mann]

Peter, completely off-topic. But after watching your Youtube videos I find it impossible to not read your posts in my head with your voice and inflections.

Regards
Lock

You think its bad - I have to live with myself day in and day out - I go to bed saying "Hello, my name is Peter Parfitt - welcome to the New Brit Workshop" and my wife says "I can hear that - go to sleep".

Cheers.

Peter

That's the funniest thing I've read all week.

No matter what I say my wife says, "Go to sleep." [sad]

 

[Bob Engelhardt]

I have a CT 26 E that shuts itself off from overheating.  I have confirmed that the overheating is occurring by measuring excessive current being used.  I.e., it is not a faulty temp sensor.  I've measured 5.6A at low speed and 10A at high (vs 2.9 - 8.3 in the owner's manual .

The machine is out of warranty, but not heavily used (brushes are only 25% down & commutator is very good).

The bag, filter, and hose are not clogged.

My questions are:
- is there a definitive test that I can do on the "turbine" to
determine that it needs to be replaced?  and
- is there any other part that could be causing the excessive current?
E.g., the control board.

Thanks,
Bob

 

[Brent Shively]

Bob,
I recommend contacting our service department for those answer's.  They will be more than happy to help you.

Festool Service:800-554-8741

Brent

 

[Bob Engelhardt]

Bob,
I recommend contacting our service department for those answer's. ...

Brent - I did that before posting here.  Well, I used email & he wasn't able to help.  Are the people on the phone more likely to be able to help?

 

[peter halle]

Bob, I'm not Brent here, but in your case it absolutely might be better in interact with a service person on the phone.  Email is not the best for technical conversation like yours is likely to be in my past experiences.

Peter

 

[Brent Shively]

Bob,
As Peter mentioned in this case it may be a better conversation had over the phone. PM me your number and I'll have someone from service contact you tomorrow.
Brent

 

[crazydave789]

that motor thing is interesting as I remember a shortage of cdd drills years ago because they returned a container load of johnson motors because they were sub standard.

probably ended up in dewalts which is why they needed to come up with bigger battery packs

 

[tigger]

that motor thing is interesting as I remember a shortage of cdd drills years ago because they returned a container load of johnson motors because they were sub standard.

probably ended up in dewalts which is why they needed to come up with bigger battery packs

It's comments like this...

That make me like you already  [thumbs up] and I don't even know you  [big grin]

 

[sancho57]

Bob,
I recommend contacting our service department for those answer's. ...

Brent - I did that before posting here.  Well, I used email & he wasn't able to help.  Are the people on the phone more likely to be able to help?

Bob as Johnny come lately to this thread,
I dropped my TS55 when I lived in the states. I re-adj the toe in IAW Festools customer service guidance.
I used it a few times after I adjusted it.

But me being me it didn't seem like it was cutting as well as before I dropped it. So I called my brick and mortar talked to their specialist and he asked me to bring it in.

So I brought it to Austin Hardwoods in Santa Ana Ca. A authorized Festool dealer .

They have Festool specialist there and a area where one can play with the tools before buying.
Drew the specialist , tried mines out by cutting some very hard wood with it and he said mines cut better then his did and he never dropped his.

Then I realised it was me my imagination .

Not saying that is the case with you or yours.

Over here, I had a issue with the fence on my CMS. I called Festool UK and they had Jimbo their factory rep come to my house/ shop and check it out and get it sorted for me.
So there is plenty of support with these tools.

So the bottem line is take it to a brick and mortar that has a Festool specialist to check it out.
If there is indeed a issue then they will get things sorted for you.

I did and would do that first.

 

[crazydave789]

that motor thing is interesting as I remember a shortage of cdd drills years ago because they returned a container load of johnson motors because they were sub standard.

probably ended up in dewalts which is why they needed to come up with bigger battery packs

It's comments like this...

That make me like you already  [thumbs up] and I don't even know you  [big grin]

TA - true though, dewalt especially had to up the voltage to make the batteries last longer and keep the motors running because they were trying to make too many without decent quality control using just in time assembly methods. when the big buyouts and switchover came about they took the elu T drill which was one of the best if not the best drill out there at the time and wrecked it with a sprinkle of cheapener dust like they did the entire product line which made up the new dewalt line up. shaving a penny here and there on the cost can soon wreck anything.

here woodworker magazine did a test with a bunch of drills using seasoned oak and a 1 inch spade bit to test power and battery life. so a 12v cdd12 was up against 14-18v dewalt, metabo, kress, makita, bosch etc.. and walked all over them by a decent margin too

I was working with a tool freak at the time and our local tool rep from baron bros in leeds was spot on with his information. if you were set on yellow he could make it sound awesome, but he was the one who explained it all, gave us the gossip and why festo didn't make cordless hammers or SDS drills (how times have changed). if he knew you had some sense he would steer you to the best kit you could get for the money and even discount or throw things in if money was tight for a young fitter the fact that I still have everything after 12 years hard graft and 10 years of hobby work with the odd big session thrown in proves he was right. plus that 15 minutes at the end of the day sorting your kit back into its grey boxes helped.

 

[Bob Engelhardt]

Bob,
I recommend contacting our service department for those answer's. ...

Brent - I did that before posting here.  Well, I used email & he wasn't able to help.  Are the people on the phone more likely to be able to help?

Bob
...

So the bottem line is take it to a brick and mortar that has a Festool specialist to check it out.
If there is indeed a issue then they will get things sorted for you.

I did and would do that first.

You know, I would do that if I hadn't already ordered a replacement motor 

I did talk to the Festool service manager.  He couldn't help identifying the problem.  He suggested sending it in.  But sending even just the head with packing & shipping charges would be a nuisance.  Then there's Festool's fix-it charges.

It doesn't seem like a motor would fail this way, but what else?  I'll be back when the new motor's installed.

Bob

 

[jacko9]

Good luck Bob, I've been using my CT22 for the past 8 years or so and I'm interested in what you find if you ever disassemble your old motor when you get the replacement.

Jack