One for the Aussies...

They're going to have to take that sale sign off the window before they get in trouble!

No sign of the C18 still that I can find, either on Festool Australia or elsewhere..
 
DB10 said:
Looks like those pictures of their shop were taken a few years ago,
if you had to take a guess, how many years?
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[size=14pt]

Mmmm, must admit I did not look too closely at the shop photos. Apart from no t locks,  that is not even their current layout!  [eek] [embarassed]
 
Doh,  I bumped into the Festool rep yesterday, and was having a chat, I had a few questions regarding the Kapex, sorry totally forgot to ask about the C18.

If you get a chance give Festool a call, because it was last week now that they said to me it's going up on their web site.
 
DB10 said:
Doh,  I bumped into the Festool rep yesterday, and was having a chat, I had a few questions regarding the Kapex, sorry totally forgot to ask about the C18.

If you get a chance give Festool a call, because it was last week now that they said to me it's going up on their web site.
Click to expand...

[attachimg=1]
[size=14pt]
As of 13.15hrs AEST today.
'. . . using (what) different words'.

--------
DB did you and the Festool Rep discuss the ACCC!?  [big grin]
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[member=42735]DB10[/member] [member=40271]benwheeler[/member]
 

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benwheeler said:
Although to be fair, that search probably wouldn't work anyway - I think it's a "C 18"
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And to be further fair Ben, I should say that both C18 and C 18 give no result on the UK site either. There you have to find it via the product menu.

[member=40271]benwheeler[/member]
 
Untitdy, I didn't mention the ACCC.
But the rep brought up the subject of "price fixing", not that he used those exact words and mentioned that, when you put an order in on line there is a section that you have to tick that states your premium shop. When the order goes through to Festool, your local Premium shop clocks up the sale!
This might explain why the big boys signed up to this deal because without their approval the ACCC deal would have been a non starter. Just a thought.

[member=19746]Untidy Shop[/member]
 
[size=14pt]

Ah! As they say the plot thickens!  [smile]
[size=10pt]And there goes the internet sales theory.

[member=42735]DB10[/member]

[size=12pt]Edit.
Just pretended to order a new ETS-EC 150/3 Orbital  Sander. Well why not! Yes all the dealers are listed in the window and one must be selected prior to getting out the credit card details.

That is where I unfortunately called a halt to the proceedings.  [popcorn]  [eek]
 
Popped along to the Festool evening at Tool House in Dandenong this evening, which I confess I'd never heard of before. Awesome shop, and lots of good tool info from the presenter, the sales staff and even the attendees. I was very pleasantly surprised to find out that they offer an additional 2 years' warranty on top of Festool's, bringing it to 5 years in total. I reckon that's a pretty good deal! Makes me feel much better about the absence of discounting anyway. I couldn't help but lighten their stocks of ETS 150/3s :-D

Also, according to the boss man Chris, no C18 until August! The C15 was very impressive though..
 
Did Festool notify you of the evening, went to tool house last year to but a load of stuff. I ended up walking out as one sales guy was to interested with his phone the other his cigarette at the door.
Ended up going to JT and got served much better and got a lot of things thrown in.
 
Mr_Mod said:
Did Festool notify you of the evening, went to tool house last year to but a load of stuff. I ended up walking out as one sales guy was to interested with his phone the other his cigarette at the door.
Ended up going to JT and got served much better and got a lot of things thrown in.
Click to expand...
Although I've always opted-in to any Festool-related email I could find, the answer is no - I found out about that evening by following Festool on Facebook. One thing I think Festool Aus could definitely work on is communicating with its customers. They have a fairly captive audience of loyal purchasers, and yet I get almost no emails from them, and the Facebook page often just has inane questions such as "When using a multi tool what is your favourite accessory and blade to use?" Brilliant! That'll get people engaged!

Regarding TH vs JT, I've had great service from both. Chris (who seems to be the head honcho) at Tool House spent ages with me talking about various tools, but it I suppose it wasn't a normal sales situation.

Anyway, the 5 year warranty will certainly have me back there!
 
Ben, an extra 2 years warranty is good, is it only TH that is doing this deal?

My Local Festool dealer was having a training day today, I would have liked to have gone but it Was held between 10am and 3pm and I was working 40klms away so I missed out.

[member=40271]benwheeler[/member]
 
[size=14pt]
Only one month in from April 1, and we hear that The Tool House is offering a customer benefit not being offered or may be in fact not able to be offered by other dealers: that is; an extended Warrenty of 2 more years.

Surely this is not in the spirit of the level playing field promoted by the ACC decision.

Indeed it may even be in breach of that decision - page 26 Conditions, '  .  details of any changes made to standard dealer contracts'. In other words is Festool Australia providing additional access to its service and warranty sections that are not able to be accessed by other dealers, or is TH totally covering these additional costs?

If TH is covering these additional warranty costs, how is this different to a dealer who before April 1 also cut into their operating costs but by discounting?
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[member=40271]benwheeler[/member]  [member=42735]DB10[/member]  [member=20220]Mr_Mod[/member]  [member=14551]Linbro[/member]  [member=36526]Bohdan[/member]
 
My understanding is that the warranty is provided by Tool House, and they've been offering it for a couple of years.  Also - SHHHH! I want them to keep offering it :-D
 
benwheeler said:
Untidy Shop said:
Shhhh too late - see Festool Australia FaceBook page. Be quick!  [eek]
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https://www.facebook.com/festoolaustralia
[member=40271]benwheeler[/member]
Click to expand...

Shhhh! What are you referring to? I can't see anything bad on their FB page or website..
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[size=10pt][member=40271]benwheeler[/member]
[size=14pt]
Of course you carn't see anything bad Ben!  [big grin]

However look at the first comment under 'Posts to Page' which is a slight re-work of my post # 175.

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