One for the Aussies...

[Mr_Mod]

New Festool Australia promotional flyer is out and I can only assume times must be tough at Festool Aus HQ.
http://www.festool.com.au/WebRoot/S...593_Festool_Apr-Jun17_Campaign_WEB_spread.pdf

I'll save you a click though, the only things on offer are free Sys 1 Box ($130) with any new "featured" tool purchase, and a discount on a couple of the Quadrill electric drills.

I seriously don't know why they bother....

I totally agree, why do they bother!!!

I am in the market to buy the DF700 and would have thought by now they could have offered the 2 domino assortments thrown in as well.
Emailed their national sales manager earlier this year on why it is taking 9 months to get a set of MFS rails, got a reply saying my email was important to them and they will get back to me shortly. Never did get the reply and after waiting another month cancelled the order.

 

[Kev]

$619 for the Duradrive Basic ... Oh dear - MASSIVE FAIL!

Fan gear ... Does anyone really want to pay to advertise for these people?

TXS / CXS price hike - thanks for that.

Crap Sys 1 BOX bonuses - like we done have them coming out of our ears.

On the back of some really terrible promotional offers this must be the all time worst. EPIC FAIL!!!

 

[Grakat]

[member=13058]Kev[/member]

Have to agree mate that really isn't a promotional flyer at all. More like a catalogue excerpt. It's only a month long too, hopefully there are some other stuff that goes on special next time around.

 

[LooseSox]

Hmmm, I've only had festool gear for a few months now but after my dealings with their service/inquiries I think I'll just stick to Bosch for future purchases. To top it all off, I work part time at a festool dealer too! Got to the point with the amount of time required to sort out an issue with one of my purchases, I ended up contacting them again with "you have until the days end to provide a satisfactory outcome or I'll just give myself a new one off the shelf and send you the credit note" 

 

[Grakat]

So did they come to the party or did you have to send the credit note?

 

[Tezzer]

Hmmm, I've only had festool gear for a few months now but after my dealings with their service/inquiries I think I'll just stick to Bosch for future purchases. To top it all off, I work part time at a festool dealer too! Got to the point with the amount of time required to sort out an issue with one of my purchases, I ended up contacting them again with "you have until the days end to provide a satisfactory outcome or I'll just give myself a new one off the shelf and send you the credit note" 

Don't give it up, change dealers. Try Anthony from idealtools.com.au  fantastic service and backup. Can't go wrong

 

[LooseSox]

Don't give it up, change dealers. Try Anthony from idealtools.com.au  fantastic service and backup. Can't go wrong

It isn't really anything to do with the dealer as such, as I said, I work part time for the dealer I bought the gear from. The issue I had is that in my main job (sales manager for a company that does more trade in a week than Festool Aust. will do in a year), an issue with a premium product, especially when purchased by someone re-selling my product, would have been addressed in about 3 seconds flat.

I emailed festool direct, identified myself as working for one of their dealers, highlighting the issue with a detailed description and photos. They even commended me on such a detailed report of the issue and said someone from customer service will call me back by days end. By the end of the week I'd heard nothing, away on holidays for 2 weeks and still nothing. 2 days after I returned with still no reply via phone or email I rang them up and made my feelings known.

Basically the issue was that 2 parts were supplied in the kit I bought, and 1 was faulty. Replacements are only sold as a twin pack so they were really confused as to how they were going to fix it, heaven forbid if they gave me a new twin pack and I ended up with 3 instead of 2. I said how about you open a pack up, courier me out 1 and use the other 1 in their training courses? To me that screams common sense, to them I may was well have cured cancer as they were blown away by such a simple solution! Really guys?!?

Now I'd let something like that slide if dealing with straight up retail plebs at the refund counter at Bunnings or Miter 10, but from a dedicated customer service team at the top end of the power tool game, I expect more.

 

[Stephen B]

[member=64076]LooseSox[/member]
Well as one who works part time for one of the Hardware chains you mentioned, you actually would get your money back/replacement in most circumstances. The average Australian household with two adults will spend A$150,000 on hardware/home improvement products in each adults lifetime. We have been instructed not to upset them over trivia. In fact don't upset them at all! But sometimes ' . . . . ' happens.

 

[LooseSox]

This is very true! Good and bad staff everywhere I guess? My local green shed needs less of 'good morning, how are you' from EVERYONE you walk past, and more of someone that knows the difference between a phillips and a flat head screw driver!

 

[Mr_Mod]

Don't give it up, change dealers. Try Anthony from idealtools.com.au  fantastic service and backup. Can't go wrong

After having spent the past 3 months trying to get my money back from them for goods that were never delivered.  Sent them many emails and left messages on their answer machine as no one ever picked up the phone. I certainly would not recommend them and will stick with JT in South Melb.

 

[Tezzer]

Don't give it up, change dealers. Try Anthony from idealtools.com.au  fantastic service and backup. Can't go wrong

After having spent the past 3 months trying to get my money back from them for goods that were never delivered.  Sent them many emails and left messages on their answer machine as no one ever picked up the phone. I certainly would not recommend them and will stick with JT in South Melb.

After dealing with them for over 10 years I find that hard to believe

 

[Stephen B]

According to FB, Festool Aust are saying Batt Sanders are due down here in  early 2018.
https://www.facebook.com/festoolaustralia/posts/1940833289463621:0

 

[Kev]

According to FB, Festool Aust are saying Batt Sanders are due down here in  early 2018.
https://www.facebook.com/festoolaustralia/posts/1940833289463621:0

Amazing isn't ... faster to travel to Australia as a convict 200 years ago. We really have fallen to the bottom rung when it comes to new products and product updates. Warranty is the only reason to buy local and it's sad that you'd need to worry a lot about warranty with a premium brand tool!

 

[Holmz]

According to FB, Festool Aust are saying Batt Sanders are due down here in  early 2018.
https://www.facebook.com/festoolaustralia/posts/1940833289463621:0

Amazing isn't ... faster to travel to Australia as a convict 200 years ago. We really have fallen to the bottom rung when it comes to new products and product updates. Warranty is the only reason to buy local and it's sad that you'd need to worry a lot about warranty with a premium brand tool!

I am not sure if the proper term is disgraceful or $-Haus...

 

[Stephen B]

Remember [member=13058]Kev[/member] and [member=40772]Holmz[/member]  that Festool Aust is not; well it's not just Festool. So as Festool expands its international presence they obviously find it more difficult to support the product release schedules, via an 'agent'  [eek], that we enjoyed in the distant past!

 

[Michael1960]

Mr_ Mod I have sent a PM re buying a DF700 + the 8/10 and 12/14 accessories.

 

[Grakat]

Hope you all are keeping well.

[member=13058]Kev[/member] the battery sanders aren't really on the radar for me. The selling point of Festool is supposed to be dust extraction via the CT range. They all require 230v. So it's a bit dumb to have a cordless sander that should be used with a corded CT.

Only a few more things to go and my needs will be largely met anyway.

 

[Stone Message]

Hope you all are keeping well.

[member=13058]Kev[/member] the battery sanders aren't really on the radar for me. The selling point of Festool is supposed to be dust extraction via the CT range. They all require 230v. So it's a bit dumb to have a cordless sander that should be used with a corded CT.

Only a few more things to go and my needs will be largely met anyway.

Hi Graham

You may be missing the point with the cordless sanders. I must confess that I had wondered why have a cordless sander but I have completely changed my mind. Have you tried them yet?

They do give you complete freedom from the power cord and the vacuum hose. Dust collection is pretty good despite that. Imagine working overhead or certainly above shoulder height for extended periods - say when working on the house. The weight reduction by having no hose or power lead has an immediate effect and will reduce fatigue by quite a margin. I had to nip out to do a quick sanding job on a piece of furniture that I had made for someone and would have managed with just one of these but had to take a CT along as well.

You can connect them to an extractor and also have them powered from the mains which gives even greater flexibility.

There is no loss of performance due to them being a cordless tool. I tried them all recently in Germany and would recommend that everyone should try one or all three out before making a judgement.

Here is a clip, not available to the general public:


Peter

 

[eddomak]

Hi,

I am thinking of ordering an TSO Products GRS-16 PE, but before I order I thought I would check to see if anyone near Sydney wants to partner up and we could take advantage of the combination set that comes with both (https://tsoproducts.com/tso-products-guide-rail-squares/grs-16-and-grs-16-pe-guide-rail-square-combination-set/)?

As the posted price of the combination is $USD320, then the GRS-16 (non-PE) would drop to $USD150 posted.

Please PM me if interested.

Cheers!

 

[Grakat]

Hi,

I am thinking of ordering an TSO Products GRS-16 PE, but before I order I thought I would check to see if anyone near Sydney wants to partner up and we could take advantage of the combination set that comes with both (https://tsoproducts.com/tso-products-guide-rail-squares/grs-16-and-grs-16-pe-guide-rail-square-combination-set/)?

As the posted price of the combination is $USD320, then the GRS-16 (non-PE) would drop to $USD150 posted.

Please PM me if interested.

Cheers!

PM sent. [big grin]