Outstanding Customer Service from Woodcraft

[GoingMyWay]

I hope this is the right forum for this post.

I just wanted to pass on the excellent experience I had with Woodcraft Corporate.  I managed to crack the front finger knob on my Woodriver 4 1/2 smoothing plane that I had purchased from my local Woodcraft (it wasn't from over tightening the screw in case you're wondering).  I emailed Woodcraft asking if it was possible to purchase a replacement knob as I couldn't find it for sale on their website.  I got a reply the next day saying they could send me a replacement knob if I just tell them where to send it.

Sure enough, they sent me the replacement knob completely free of charge even though it was totally my fault that the knob cracked.  I was so happy with their response that I ordered a few items from woodcraft.com that I normally would have ordered from somewhere else online.

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[Klemm]

I hope this is the right forum for this post.

I just wanted to pass on the excellent experience I had with Woodcraft Corporate.  I managed to crack the front finger knob on my Woodriver 4 1/2 smoothing plane that I had purchased from my local Woodcraft (it wasn't from over tightening the screw in case you're wondering).  I emailed Woodcraft asking if it was possible to purchase a replacement knob as I couldn't find it for sale on their website.  I got a reply the next day saying they could send me a replacement knob if I just tell them where to send it.

Sure enough, they sent me the replacement knob completely free of charge even though it was totally my fault that the knob cracked.  I was so happy with their response that I ordered a few items from woodcraft.com that I normally would have ordered from somewhere else online.

[attachimg=1]

Nice and appropriate for WOODCRAFT Corporate to do that (reflects favorable on the whole brand including franchises) - and its even nicer that you took the time to post this thread for this audience to hear.

kudos
Hans

 

[yetihunter]

I can say, with sincerity, that my experiences with Woodcraft corporate are on the same level as my experiences with Lee Valley.    My local franchise Woodcraft stores happen to rule, too.   

 

[Cheese]

Ya, I have to admit the local Woodcraft franchise is awesome. They may not have all of the Festool items in stock, however within 4-5 days the items I’ve ordered have arrived and are ready for pickup.

The local Woodcraft store places orders with Festool 2 times every week.  [big grin]