I've had my cxs now for almost three years. Three years of daily use and abuse...it gets dropped, set down, knocked over, used as a hammer/mallet, and keeps going strong. However, the batteries have started getting a little weak. Not too bad, but noticeable.
So I call Festool USA to get replacements ordered. The first question asked by Brad (I think, who was awesome btw) was "What is the serial number? Hmm, I don't know, because the serial number/sticker is completely worn off!
Why do they put the serial number sticker on the side where it is exposed to daily wear and tear?
Problem was resolved, new batteries are on the way (again, incredible customer service and amazing patience shown waiting on the phone with me as I tore through my old records trying to find my original paperwork).
Jon
So I call Festool USA to get replacements ordered. The first question asked by Brad (I think, who was awesome btw) was "What is the serial number? Hmm, I don't know, because the serial number/sticker is completely worn off!
Why do they put the serial number sticker on the side where it is exposed to daily wear and tear?
Problem was resolved, new batteries are on the way (again, incredible customer service and amazing patience shown waiting on the phone with me as I tore through my old records trying to find my original paperwork).
Jon