Poor Service and Now Lies From Delta, Tool Nut is Still Great

[Neill]

I am not sure if this is the right place to post this, so if anyone needs to move it, no problem.

I purchased a Delta 46-460 lathe from the Tool Nut around the first of the year.  Usual great price and service from Peter James and the gang.

It qualified for the $50 rebate.  I submitted the paperwork as required in January, 2012.  As of April, 2012 no rebate.  I resubmitted copies via e-mail and got a rather curt response that they had been overwhelmed with the response to the program and that they were just a small company.  They would get to it eventually.  To date, no rebate.

Bottom line, if you are buying Delta equipment and the rebate is important to you, I would suggest you move on...

Neill

Added 09/05/2012

Well, Sean from the ToolNut got immediately involved and Delta promised that my rebate check would be moved to the top of the pile.  Here it is two weeks later and still no rebate.  Delta has seen the last of my hard earned dollars.

Neill[/i

Just to bring this post up to date, I received an e-mail yesterday, October 18, 2012, from Delta saying that my rebate check was being mailed last night.  I'll believe it when I see it.  Not much credibility at this point.

Final update.  The check actually came.  Interesting that it was dated last June, 4 months ago.  Apparently they wrote the check and then waited for the money to come in to cover it.

 

[Sean7a]

Neill, I've spoken with Delta.  Should be resolved soon.

 

[Tinker]

How times have changed.  I had (still have) an old Delta Rockwell 9" bench Bandsaw that i inherited from my father.  About thirty +/- years ago, a good friend was looking for a small BS.  I told him he could use mine, as i had no place to set it up. I delivered and he had the spot to use it right away.

This friend was about the only person i would ever lend any tool to and expect it to come back in as good condition as he had received it.  He set it up and decided it needed a little tuning up.  He proceeded to strip it down completely and decided it needed some replacement parts.  He called Delta and found out the saw was about 50 years old. He was told that Delta, even tho the saw was no longer in production, they had enough parts to rebuild the entire saw.  He ordered the parts and put it back together and used the saw for nearly 20 years. 

When my friend cashed in his chips, his son brought back the saw and carried it down into my cellar shop.  The saw was mounted on a beautifully constructed Oak framed base with a brass plaque on the front with the printing:  Property of Wayne Tinker. 

Now that is the sort of person i think anybody would be willing to lend his/her tools to.  Also, it seems Delta ain't what she uster be.  It is good to know there is somebody like Tool Nut to carry the torch. 

Tinker

 

[leakyroof]

How times have changed.  I had (still have) an old Delta Rockwell 9" bench Bandsaw that i inherited from my father.  About thirty +/- years ago, a good friend was looking for a small BS.  I told him he could use mine, as i had no place to set it up. I delivered and he had the spot to use it right away.

This friend was about the only person i would ever lend any tool to and expect it to come back in as good condition as he had received it.  He set it up and decided it needed a little tuning up.  He proceeded to strip it down completely and decided it needed some replacement parts.  He called Delta and found out the saw was about 50 years old. He was told that Delta, even tho the saw was no longer in production, they had enough parts to rebuild the entire saw.  He ordered the parts and put it back together and used the saw for nearly 20 years. 

When my friend cashed in his chips, his son brought back the saw and carried it down into my cellar shop.  The saw was mounted on a beautifully constructed Oak framed base with a brass plaque on the front with the printing:  Property of Wayne Tinker. 

Now that is the sort of person i think anybody would be willing to lend his/her tools to.  Also, it seems Delta ain't what she uster be.  It is good to know there is somebody like Tool Nut to carry the torch. 

Tinker

  Beautiful story sir, not many friends, or tools, made that way anymore.

 

[bonesbr549]

You are so right not many tools made that way.  Here's a link to my old saw I picked up for 200.  It's a 1934 delta.  Original motor paint.  Onlything I did was change the tires and put in a carter guide.  It's a sweet sweet saw.   

http://www.flickr.com//photos/22447246@N06/sets/72157627991225268/show/

 

[nickao]

The OP never said the tool was bad so I don't know how this turned into a tools are not made like they used to be thread. You are right, like new cars new tools are better! Some particular new tools may not be as durable, but some are and as far as use for a 5-7 year period the new tools blow away the old tools in accuracy ad precision and even ease of use.

Heck, anyone can pick out one old tool  that was great. But I sure wouldn't count the best routers of 30 years ago in the same sentence with most any router made today. And sure a few things that are made today are crap, but so many are fantastic for the price the old timers would  be having a field day!

For me personally, saying new tools are no good is like saying a new computer is no good and someone yearns for the computers of 20 years ago. It's a joke. The new tools are packed with technology, simpler to use, more precise and simply better and I love them!

My grandpa would be going crazy over all the new tools. As good as his tools were and all top of the line in their day, they sit in Nana's basement and I use my new tools and gladly.

I have a top of the line router that is 20 years old and it still works great. Anyone want to trade it for their OF1400?

 

[leakyroof]

The OP never said the tool was bad so I don't know how this turned into a tools are not made like they used to be thread. You are right, like new cars new tools are better! Some particular new tools may not be as durable, but some are and as far as use for a 5-7 year period the new tools blow away the old tools in accuracy ad precision and even ease of use.

Heck, anyone can pick out one old tool  that was great. But I sure wouldn't count the best routers of 30 years ago in the same sentence with most any router made today. And sure a few things that are made today are crap, but so many are fantastic for the price the old timers would  be having a field day!

For me personally, saying new tools are no good is like saying a new computer is no good and someone yearns for the computers of 20 years ago. It's a joke. The new tools are packed with technology, simpler to use, more precise and simply better and I love them!

My grandpa would be going crazy over all the new tools. As good as his tools were and all top of the line in their day, they sit in Nana's basement and I use my new tools and gladly.

I have a top of the line router that is 20 years old and it still works great. Anyone want to trade it for their OF1400?

. You missed my meaning- It was great to hear that some old machine was brought back to a restored level, by a friend of the owner. That same friend created a plaque to honor his friend who lent him the bandsaw. How did you get 'new tools are bad' out of all of that?  [huh]

 

[Tinker]

I was not necessarily commenting on tool quality.  The subject, as i interpreted was about the non availability to find parts.  my comment was made primarily to show that at one time in the deep past it was possible to get parts even after a model was out of production. 

The rest of my story was an explanation of the how and why it had come about to find a need to search for parts to an old piece of equipment.

The rest was a tribute to a long gone, but very dear old friend. 

For the most part, I think for once i was fairly close to being on topic.  Some of the time, i admit i do have a tendency to get just a little off topic. I think it happened maybe once or twice : [scratch chin] [doh]  If I really stretch my memory, maybe even three times :-\

BTW: I checked out the link to the old BS.  I think that one was a little before my own BS.  I can still pick mine up (with care) but if I tried picking that one up, my spine would shrink down to my ankles. [eek]
Tinker

 

[Julian Tracy]

I sent in two Makita free tool rebates maybe 1.5-2 weeks ago and the two free tools were at my door two days ago.  Now THATS rebate service done right.

JT

 

[leakyroof]

I was not necessarily commenting on tool quality.  The subject, as i interpreted was about the non availability to find parts.  my comment was made primarily to show that at one time in the deep past it was possible to get parts even after a model was out of production. 

The rest of my story was an explanation of the how and why it had come about to find a need to search for parts to an old piece of equipment.

The rest was a tribute to a long gone, but very dear old friend. 

For the most part, I think for once i was fairly close to being on topic.  Some of the time, i admit i do have a tendency to get just a little off topic. I think it happened maybe once or twice : [scratch chin] [doh]  If I really stretch my memory, maybe even three times :-\

BTW: I checked out the link to the old BS.  I think that one was a little before my own BS.  I can still pick mine up (with care) but if I tried picking that one up, my spine would shrink down to my ankles. [eek]
Tinker

Thats's what I took as your meaning too [smile]