I'm posting a copy of the email I just sent to Precision Dogs here as well on the off chance someone else had experienced and fixed the same or a similar issue.
I received my Parallel Guides the other day and was able to get to set them up today. I'm having difficulty getting them calibrated to cut a parallel strip of wood 89mm. I'm using the Incra T-track Plus with metric rulers and I followed the directions in the manual dated July 2014 I found on the website. For calibration of the spacer rail, I set the exposed spacer rails against my MFT/3 fence and slid the guide rail forward burying the spacer rails under the guide rail and flush against the splinter guard strip. Yet when I cut a strip of test wood, I have a variance of several mm across its length. I removed and reattached all the connections, however the results were the same. A closer examination revealed that one of the guide rail brackets is not flush to the T-track. I've taken some photos comparing both brackets and have [shared them here](https://www.dropbox.com/sh/5zzqezorup73ywp/AAA4s09CrJ5987maWd122irha?dl=0).
Can you provide some assistance in this matter?
I received my Parallel Guides the other day and was able to get to set them up today. I'm having difficulty getting them calibrated to cut a parallel strip of wood 89mm. I'm using the Incra T-track Plus with metric rulers and I followed the directions in the manual dated July 2014 I found on the website. For calibration of the spacer rail, I set the exposed spacer rails against my MFT/3 fence and slid the guide rail forward burying the spacer rails under the guide rail and flush against the splinter guard strip. Yet when I cut a strip of test wood, I have a variance of several mm across its length. I removed and reattached all the connections, however the results were the same. A closer examination revealed that one of the guide rail brackets is not flush to the T-track. I've taken some photos comparing both brackets and have [shared them here](https://www.dropbox.com/sh/5zzqezorup73ywp/AAA4s09CrJ5987maWd122irha?dl=0).
Can you provide some assistance in this matter?