Preset pin not engaging on KAPEX KS 120 REB

[Klup]

Bought my Kapex last week.  When I slide my saw so that the it stops at a preset, say 0 degrees, it’s randomly off by 0.5-1 degree randomly.  It’s inconsistent where it stops.  It’s always within a degree of zero but, rarely right at zero.

I flipped it over to see how the pin engages the knotch.  It doesn’t appear to be seating securely.  I think that explains the random nature of the preset.

see photo

Does that look right?
Is there an adjustment I can make, or is better to call for service?

 

[JonBuck]

Hi, I also just bought a Kapex KS 120 a week ago and mine is exactly the same. The indents seem to be 0.5 to 1.0 degree off the scale. I have called customer services and I'm awaiting a response from an engineer.
My laser is also wrong and doesn't line up with the saw cut.
How did you get this fixed?

 

[rmhinden]

Hi, I also just bought a Kapex KS 120 a week ago and mine is exactly the same. The indents seem to be 0.5 to 1.0 degree off the scale. I have called customer services and I'm awaiting a response from an engineer.
My laser is also wrong and doesn't line up with the saw cut.
How did you get this fixed?

There are instructions in the manual on how to adjust the laser. It's also in the supplemental manual:

Kapex® KS 120 Miter Saw

I found the supplemental manual is very helpful.

Bob

 

[JonBuck]

Thanks Bob, my only concern was that the saw has come out of the factory un-checked.
The biggest issue for me was the indents not lining up with the scale. I contacted customer services and an engineer contacted me back in an hour (fantastic Festool customer services).
He told me that the saw should not be like this and advised me to have it replaced which it what I have done. New saw will be swapped next week and hopefully everything will be okay.