Problems, problems

Why don't we take it at face value that the poster had the holy grail of bad cards or tools?  I realize the odds for that are huge, but it could have happened.  People do win the lottery don't they?

How about we forget about whether or not we think this is real and do what we do best - offer suggestions just like others do when we ask.  That is what sets apart from so many online communities - we learn together.

Thanks guys and gals!

Peter
 
hockey_magnet said:
Lots of people have trouble driving a Porsche after driving trucks all their lives (and that's not a shot at truck drivers)  [smile]

I think it's inconceivable that someone would have extreme problems with every tool purchased unless they did not have any real understanding of proper usage. However, no matter what, why would anyone spend that much money on tools and then (apparently) not contact the dealer or manufacturer with these issues instead of waiting 30 days and posting here. Surely the OP would be aware of the 30 day return policy before laying down $4K.  And if I were coming here first it would be more asking for help not just ranting about the problems I was having. I would exercise all my options FIRST, then I would rant about it if they could not be addressed to my satisfaction, not the other way around.

"I'll call Festool if I can find the time" yet he took the time to sign up for the forum and post a lengthy description of his experience.

Sorry but I still think there is something else going on here.....

I admire Festool's desire to help and it will be interesting to see where this goes.

Chris
I'm thinking the same way.   
 
i thought i would isolate the issues from the opinions and ranting.

TS75
panther and stock blade bog down cutting oak
wavy kerf
tearout
kickback at start of cut
cutting into splinter guard
depth adjustment not allowing for rail
floppy dc port

RAILS
saw not riding on grenn strips,
wearing in places

PARRALEL GUIDES
no support on the end of PG to stop the rail tipping
set screws sripping out
set screws dent rails
PG damage the foam under the rail
clamps tighten too much
rail +PG are unwieldy

DOMINO500
misaligned boards
sloppy holes
rearout
machine moving sideways
fence knob not tightening enough
fence moving
flimsy accesories
depth markings damaged
machines vibrates heavily
domino tennons too tight , creating material that stops the joint closing

OF1400
electronics pulsing the rpm
poor cut finish
poor dc fitting
dc fitting only works with small dia bits
stiff plunge
poor visability of the bit

after doing this it doesnt look as bad as i thought
 
Alan m said:
i thought i would isolate the issues from the opinions and ranting.

TS75
panther and stock blade bog down cutting oak
wavy kerf          adjustment gibs might be loose
tearout
kickback at start of cut    the saw should be plunged before the cut  and if its a plunge cut a rail stop should be used
cutting into splinter guard          adjustment gibs
depth adjustment not allowing for rail          thats fair enough , it is an issue , and one that has been fixed on the  ts55r
floppy dc port                                  known issue , take the housing off the saw and wrap a few turns of tape  around the dc fitting

RAILS
saw not riding on grenn strips,                  it should
wearing in places

PARRALEL GUIDES
no support on the end of PG to stop the rail tipping            get the PG extensions ,they ballance the assembly a bit
set screws sripping out
set screws dent rails
PG damage the foam under the rail                                  it does squash the foam but i havnt seen any damage
clamps tighten too much
rail +PG are unwieldy                                      true

DOMINO500
misaligned boards                               
sloppy holes                                                      plunging too fast
tearout                                                                        plunging too fast
machine moving sideways                                plunging too fast
fence knob not tightening enough                  known issue. take off the lever and move it around a half turn then put it back together
fence moving                                                              known issue on older models. remove the fence and give the slide ways and clamping area a light sanding
flimsy accesories                                                      they are thin but seem to last
depth markings damaged                                 
machines vibrates heavily                                              the nature of the ossilation creates some vibration but not too much
domino tennons too tight , creating material that stops the joint closing                    iv never seen this , my dominoes are out in the shed and they fit perfectly

OF1400
electronics pulsing the rpm              thats strange, maybe you are moving too fast or taking too big a cut
poor cut finish                                                posibly cutting too much or fast or a run out issue
poor dc fitting                                   
dc fitting only works with small dia bits                 
stiff plunge                                            remove the rust if its there and lubricate
poor visability of the bit

after doing this it doesnt look as bad as i thought
 
This is getting over thought. Sometimes things just don't work out. Not a good match, fit or whatever.

I have long said, the only thing standing between the tools/products and a good result is the craftsman. Sometimes, its just not right. Bad chemistry.

Let's all move forward.
 
Sli,

I am a furniture and cabinet maker (for over 40 years) that appreciates quality tools.  I have the original Lamello Top 10 Biscuit Joiner and have used it to build a very nice pieces in hardwood.  I purchased the Domino DF 500 joiner and while I experienced fence slip, Festool corrected this problem and now this tool is dead on with every cut.  It took a short learning curve to learn plunging rate and hand position for steady control but, the same was true for my Lamello.  This past year I purchased the Domino XL DF 700 joiner and it is a greatly designed tool.  If you have any questions about my experiences PM me.

Jack
 
I see lots of posts relating to helping the OP and advice on using the tools, but having read and reread the OP's post I cannot find any mention of him wanting to be helped. It seems as if he just wants to vent his frustrations and is not looking for advice.

Fair enough. He wasn't happy with his tools' performance. But is the advice being offered falling on deaf ears?

I think the OP should respond in this thread and let us know what he is hoping to get from posting on the FOG. If his post is a one-off, I'd delete it and move on. If it's the basis for resolving some of the problems he raised then let's continue the conversation.

At this point it's a dead end.
 
SRSemenza said:
Shane and Festool are handling this with the dealer, customer, etc.    Lets keep it about the tools in this thread and work on the specific problems that the OP has so that he doesn't have to continue to be frustrated.  

I guess with the TS75 ripping oak it depends on how fast you need to cut.  From my personal use I can't imagine the TS75 w/ Panther bogging down. If I am ripping with Panther on my TS55 it doesn't bog down, but maybe I am not trying to go as fast?

Seth

Seth,

We all deserve to know the truth about all of this when Shane and company have finished - please make that happen.

After one particular thread (about the PSC420) I am very wary of first time posts that fire both barrels at Festool.

Peter
 
Richard Leon said:
I see lots of posts relating to helping the OP and advice on using the tools, but having read and reread the OP's post I cannot find any mention of him wanting to be helped. It seems as if he just wants to vent his frustrations and is not looking for advice.

Fair enough. He wasn't happy with his tools' performance. But is the advice being offered falling on deaf ears?

I think the OP should respond in this thread and let us know what he is hoping to get from posting on the FOG. If his post is a one-off, I'd delete it and move on. If it's the basis for resolving some of the problems he raised then let's continue the conversation.

At this point it's a dead end.

No the advice is not falling on deaf ears, for the advice does not fall on his ears alone.
 
Peter Parfitt said:
We all deserve to know the truth about all of this when Shane and company have finished - please make that happen.
Peter
+1 on that. I'm with you Peter. Having seen the complaints and knowing the usual quality of our toys tools ;) Knowing if the tools just didn't match the owners needs or were in fact damaged or badly setup, will be of great interest.

As others have said Festool tools often are just different enough to need a change in habits and if you don't want to change, or can't change, they will not be good for you.

I did and am mostly happy.
 
I have asked that our service department thoroughly inspect the tools being returned to us. If I hear the results, I'll share them as I've done in the past.

Everyone, try to keep your comments positive and do what we do best here: help each other out. I'm sure the OP is frustrated with not getting the results he expected and that manifested in his post. We all say things sometimes that are out of character when we are frustrated. I know I do.

Shane
 
I often see my tools slightly dinged up after transit.  No fault of the dealer, I think the tools bounce around in those systainers quite a bit and can possibly get damaged.

I do think the parallel guide stops should have some sort of "outrigger" to rest against the work piece and prevent the rail from tweaking.

The 1400 dust port does interfere with the bit and can be a bit problematic.
 
These shippers must be rough, I am anything but kind to my festool's and I have yet to have one get all wonky or whatnot.
 
I do think the parallel guide stops should have some sort of "outrigger" to rest against the work piece and prevent the rail from tweaking.
I agree. This is easily solved though. Many solutions is to find here at F.O.G.
 
WarnerConstCo. said:
These shippers must be rough, I am anything but kind to my festool's and I have yet to have one get all wonky or whatnot.

I think theres enough videos on youtube that show how some shippers mishandle their parcels, not to mention what sometimes goes on at the distribution centers.
My OF1010 arrived with a major dent in the systainer as if it was molten, scratches on the housing of the tool, and the cardboard image inside the lid was pierced and torn.

And this was one i picked up myself at my dealer, a Festool employee brought it in from another store. I didn't complain because they went through the trouble of getting it so quick for me, and i don't know at what point the damage was done. And the tool works fine.
 
Reality is guys, Sli probably doesn't even own any festools and never did. Iv'e seen forum bashing before and also tool bashing reviews just to get a bite or reaction. May even be a previous banned member. Festools are good and like most tools there is always something that could be improved. Pretty funny though if you read it. The comments have taken every good spec of the tools and twisted it to look bad.

Lambeater
 
lambeater said:
Reality is guys, Sli probably doesn't even own any festools and never did. Iv'e seen forum bashing before and also tool bashing reviews just to get a bite or reaction. May even be a previous banned member. Festools are good and like most tools there is always something that could be improved. Pretty funny though if you read it. The comments have taken every good spec of the tools and twisted it to look bad.

Lambeater

We will find out - Shane will let us know. Maybe someone should set up one of those voting things and we could all guess which way it might go!

If that list was for a middle of the road brand I would not believe it but Festool - not in the hands of a skilled woodworker. Unless the tools are all second hand having spent their life with a a non caring owner.

Peter
 
lambeater said:
Reality is guys, Sli probably doesn't even own any festools and never did. Iv'e seen forum bashing before and also tool bashing reviews just to get a bite or reaction. May even be a previous banned member. Festools are good and like most tools there is always something that could be improved. Pretty funny though if you read it. The comments have taken every good spec of the tools and twisted it to look bad.

I'd like to debunk that claim right now. He is an actual customer and I found him in our tool registration database, entered by his dealer, before he even disclosed his identity to me. I found it based on the location of his IP address and searching for a customer who had purchased in the last 30 days. There was only one since he's in a more rural area. We're sending him a new saw and Domino and he's sending back the original. It would be hard to get back a tool that he doesn't have...

I had respectfully asked members to keep this positive rather than make attacks.
 
I do not have the TS 75.  I do have the ATF 55.  I had used Milwaukee 8-1/4 and 7-1/2 circular saws for nearly 40 years when i bought my ATF 55.  I was a mason contractor and had used my saws in many uncomfortable, and, yes, probably dangerous, conditions.  I had made many plunges with each of those Milwaukees into cement and nail impregnated lumber.  I was careful and never had a kickback in doing so.  As soon as i got my ATF home, i set it up on the MFT (purchased at the same time) and with the saw unplugged, i made several mock cuts to be sure i had the proceedure down pat.  When I was satisfied my procedure was faultless, i plugged the tool in and, with some considerable anticipation (translated>>> Excitement) I lifted the back end of the saw into the air as i had always done with my Milwaukees, squeezed the trigger and lowered the saw into the wood.  Now, i am sure that anybody with any degree of experience operating and track saw is cringing and thinking unkind thoughts as to my qualifications.  Well, i still have that original rail with a notch cut across the top of several inches.  That scar is from no fault of the saw or Festool.  i figured out what had gone wrong as soon as sparks had started flying.  Never made that mistook again.

Later on, i realized the snugging tabs that secured the saw plate to the rail were not evenly snugged.  The cut was poor, but correcting those tabs straightened that problem.  With the universal blade, i now get glue ready cuts whether ripping or crosscutting.  I do not have a panther blade so some of my rips into white oak and/or hard maple sometimes get burned a little.  i am sure the burning would be solved with a panthr blade meant for the purpose of ripping.

i have watched Dave Reinhold and Builder Bob operate the the two Dominos enough times to have picked up a few pointers for using each of those toys  safely.  One point that seems to be very important (Dave points this out with every demo) is to hold down the fence knob very securely while pushing lightly on the back of the tool.  Be sure to just push at the back end.  The holding down comes at the fence knob. 

I have had my share of problems with the parallel guides, but most all of my problems are related to lack of space for proper set up.  I am no going to throw the set out.  There are situations where they work fine.  One prblem for me is that i am not comfortable using a circular saw left handed.  Even tho i am naturally left handed, i have, many, many moons ago, learned to use tools right handed.  I do use my ATF left handed upon occasion.  i think when I am comfortable using the saw left handed, i will have less problem using the P-guides.

When i first applied my RO 150 to wood, i was somewhat surprised at the way it wanted to scoot across the board.  I was very experienced with operating concrete trowel machines for finishing concrete floors.  The size trowelers i had used were prone to doing the same thing.  I had learned years ago how to guide such machinery.  I knew to relate the action of a trowel machine to what was happening with my RO sander.

All of the above problems were easily solved by learning how to handle the tools in question.  In some cases, the problems were a big surprise, but easily solved/corrected by learning the differences between the Festools and the tools i had used for nearly 70 years in some cases.  I am sure that once sli becomes familiar with some of the many idiosyncrasies of how to use(adapt to) Festools, he will be more satisfied.
Tinker
 
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