Reconditioned Kapex - Runs constantly

[TulsaWood]

I was one of the lucky few to get a reconditioned Kapex, and it happily arrived today.  I took it out of the box and it looked great.  Barely any visible signs of wear and tear. 

After a few minutes getting familiar with all the options, I did 2 or 3 test cuts to see if the lasers were accurate.  When I released the trigger after my last cut, the saw just kept running until I switched off my Midi.  The trigger seems to move normally and I didn't notice anything unusual when I released the trigger that would indicate something was wrong.

Here's a video where you can see the problem.

I think the saw will need to be sent back for repairs, but thought I'd post here hoping someone may have a quick and easy solution.

Any ideas?

EJ

 

[ElCabong]

Just a question to ask so others will not.

Did you plug the Kapex into a normal wall socket (bypassing the CT-Midi)? If so, does it operate normally or does the Kapex continuously run? Just want to eliminate the CT.

 

[Peter Durand]

I was one of the lucky few to get a reconditioned Kapex, and it happily arrived today.  I took it out of the box and it looked great.  Barely any visible signs of wear and tear. 

After a few minutes getting familiar with all the options, I did 2 or 3 test cuts to see if the lasers were accurate.  When I released the trigger after my last cut, the saw just kept running until I switched off my Midi.  The trigger seems to move normally and I didn't notice anything unusual when I released the trigger that would indicate something was wrong.

Here's a video where you can see the problem.

I think the saw will need to be sent back for repairs, but thought I'd post here hoping someone may have a quick and easy solution.

Any ideas?

EJ

Wow! That is really not good. I would not not bother trying to fix something like that. New or reconditioned this is a safety issue and I am sure that Festool will go out of their way to do good with you.

Cheers,

Peter

 

[Runhard]

I'm sure that you will need to send it back. I bought a HL850 in the recon sale and it needed to be sent back for a repair It only took about 3 days to ship, get fixed and get back to me (I am only 2-1/2hrs away though). You should call the service department and they will take great care of you. It's real easy to initiate a repair if you login to the Festool website and register the Kapex. Once registered there will be a tab to click on to initiate a repair and it will allow you to print off a shipping label, it couldn't be easier. This will be just a minor inconvenience for you.

On a side note, you should use a short section (about 5') of a 36mm hose, it really helps with the dust collecton.

 

[duburban]

plug it in and get to work.

 

[TulsaWood]

It has the same issue if it's plugged in directly to the outlet. 

Thanks for the tip on how to contact Festool service. I'll do that first thing in the morning.

EJ

 

[wow]

This is what warrantees are for. Send it back.

 

[Jaybolishes]

plug it in and get to work.

Haha I was thinking the same thing

 

[Administrator_JSVN]

EJ,

Sorry to hear about the issue with your saw. Please discontinue use of the saw immediately. I have emailed you and contacted our service department manager to initiate a replacement being sent. I asked that we send you a replacement to expedite the process so you won't have to wait on a repair.

Shane

 

[TulsaWood]

EJ,

Sorry to hear about the issue with your saw. Please discontinue use of the saw immediately. I have emailed you and contacted our service department manager to initiate a replacement being sent. I asked that we send you a replacement to expedite the process so you won't have to wait on a repair.

Shane

Shane,

That is amazing, and very much appreciated as I was hoping to use it this weekend. 

Before seeing your message I did open a Repair case on the festool website.  Should I go ahead and use that shipping label, or wait to hear from your service personnel?

Thanks, EJ

 

[Administrator_JSVN]

Before seeing your message I did open a Repair case on the festool website.  Should I go ahead and use that shipping label, or wait to hear from your service personnel?

I'd suggest waiting to hear from us since we will work to expedite the process. Feel free to correspond with me via email if you have further questions. sho@festoolusa.com

 

[Runhard]

Now that is unbelievable service!

 

[elfick]

I'd suggest waiting to hear from us since we will work to expedite the process. Feel free to correspond with me via email if you have further questions. sho@festoolusa.com

sho@festoolusa.com ... sho = Super High Output!

 

[Carl Prentiss]

Good Job Shane! [thumbs up]

 

[TulsaWood]

Just wanted to quickly give a run down on how well this issue has been handled.

I had an email from Shane this morning at 7:41 am, and he replied here on this thread letting me know that they would take care of the issue by shipping out a replacement to make sure I had a working Kapex as quickly as possible. 

I then had a phone call from Lester at Festool where we discussed the options.  Since the Kapex I have looks like it has very little wear, I decided to just have it repaired rather than take a chance on getting one with more scratches and dings. 

Over lunch I boxed it up and dropped it at my local UPS store with the provided pre-paid shipping label.  They even sent me a Youtube link that showed exactly how to pack it back in the box.

So, after my initial disappointment of having to have my Kapex repaired, I'm absolutely delighted with how well Shane and Lester have communicated and taken the necessary steps to get it fixed.  Along with great tools, they provide some of the best customer service I've ever experienced.  I mean, my wife even noticed and commented on how impressed she was.  [big grin]

Maybe I should use this extra time to build a miter saw stand/workbench...

 

[Administrator_JSVN]

Great job by the team.  [thumbs up]

 

[wow]

Maybe I should use this extra time to build a miter saw stand/workbench...

But don't you need the Kapex to do that?  ???

[big grin]

 

[festooltim]

SUPER SHANE to the rescue. Great job guys and your gonna enjoy it. It's a great saw. When working properly of course.

 

[Stoli]

Maybe I should use this extra time to build a miter saw stand/workbench...

But don't you need the Kapex to do that?  ???

[big grin]

Don't you need a miter saw station to do that?

 

[Just F Me]

damn...talk about service... good stuff.