Last week I sent a drill in for repair under warranty. It has been about 56hrs since delivery to Festool based on the online ups receipt. Will I be notified by phone or email in regards to completion of the repair and its departure or does Festool typically not notify? Also, is there a way to find any information in regards to my repair online or do I need to call?
Repair Notification?
- Thread starter rdaily
- Start date
Ken Nagrod
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- Jul 15, 2010
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Festool repair had called me. (Not for your tool, but mine, a long time ago.)
- Joined
- Jul 8, 2007
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There is not currently a way to check online, so I would suggest that you call the service department tomorrow.
Peter
Peter
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- Jan 22, 2007
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About 99% of tools sent in for repair are shipped back to the customer within 24 hours if receipt. Typically there are no notifications for warranty repairs. You can call the service department if you would like to know the status. Their number is below in my signature.
Edit: Sorry I was so short with my earlier response. I am in Las Vegas for the AWFS show and was responding from my iPhone.
Edit: Sorry I was so short with my earlier response. I am in Las Vegas for the AWFS show and was responding from my iPhone.
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