Response Time

[Stone Message]

OK, Ok Ill start  thread in the workshop folder, but my shop isnt anything to write home about but it does scream Jobby as Im a simple sort of guy nothing flashy very basic

Seen it - well done.

Peter

 

[Naildrivingman]

I just read this whole thread and I'm thinking FT International is going to have an international problem on its hands if this material handling problem continues.

I once received a very badly damaged package from a favorite vendor of mine and I assumed it was damaged in shipping.  After inspecting the contents and finding no problem I contacted the carrier to give them a very kind "heads up" and got a lukewarm response at best, so I contacted the vendor to let them know about the handling.  The vendor didn't even want to hear about the carrier at first, they were more concerned about the contents.  They almost immediately offered to ship me a new item on the condition that I return the first item AFTER I received the replacement item.  I told them about the carton and my experience with the carrier and that was that...until a few days later I received a $100 credit towards a future purchase of $200 or more.  Essentially I got a 50% off coupon.

FT are you reading this?  THIS IS SERVICE!!!

 

[TylerC]

FT are you reading this?  THIS IS SERVICE!!!

Yes. Festool is aware of these current concerns.

 

[Woodchippie]

I've had a Festool item delivered by DPD and left on the door step all day. Worth nearly £400.
Apparently I signed for it! But I was 50 miles away!

 

[tjbnwi]

Seeing as we've moved on to delivery services, my regular UPS driver puts all my deliveries in the garage. Signs for whatever needs a signature. Texts me he's put things away if he knows where they go. I'm going to hate having to deal with a new driver when he retires.

Tom

 

[ChuckM]

I've had a Festool item delivered by DPD and left on the door step all day. Worth nearly £400.
Apparently I signed for it! But I was 50 miles away!

The industry practice may have changed about signing. I have received several packets in the past that required signature but were left at my from door for which no signatures were ever given. The only exceptions were important documents like passports.

I once saw two courier members in a mall leaving their trolley full of parcels by the wall while lining up for their drinks at a Starbucks outlet. The trolley was completely out of their sight for at least 10 minutes as the line-up was pretty long. A lot of people walked through the area, passing by the stack of unsecured parcels near the entrance.

When my wife came back to the sofa area where I was sitting, I told her she should not trust the courier service which she uses a lot.

 

[sancho57]

This is why I go primarily to a B&M and avoid buying on line if I can.