return brand new MFT table with ding or not?

[Wenyce]

I wouldn't bother, that is mearly a flesh wound.  They are tools after all, tools get used and abused.  They are not shelf queens.

What he said.

 

[Jesse Cloud]

Same thing happened to me.  I called Festool, they sent a replacement profile.  Takes ten minutes to swap out, and I used the old profile to make a jig.  No sweat, and much easier than returning the MFT.

BTW, the damage truly is cosmetic, I made a bigger ding than that when I made the horizontal router jig that Jerry Work came up with.  The  MFT works fine and I can truly say "I meant to do that."

 

[Ivanhoe]

I agree with those advising to take Shane up on his offer! Much better than waiting for a replacement and your mft is still very usable! I just went through a similar thing with a  "ding" on my domino assortment systainer lid. A razor blade and some 220 grit sand paper and it is barely noticeable. I know I will put larger ones in it as time moves on... 

 

[grbmds]

I would think you would be sorry if you did not start with a table that is "ding-free". Even though we all do bad things to our tables at first when we are not thinking, it's your bad stuff. Then, there is always the possibility you won't do anything bad to it and it will remain as purchased (at least the track). Let Shane make it perfect again.

 

[paulhtremblay]

Paul, if you're not happy with it, replace it or if you don't mind doing it, call the service department and have them send a replacement profile. Probably less hassle than a return, you end up with a spare profile, and you can start using it immediately. Feel free to send me your shipping address and phone number and I'll send you one.

Sorry for the damage.

Shane

Sorry, but I was not looking at my messages closely and did not realize you worked for Festool and were offering a new rail directly. I just contacted the online company (foolishly on my part) and of course they said they couldn't replace the rail themselves.

How should I contact you? I believe your business hours are from 9 to 5. I can send you my info directly through email. I have already contacted your customer service once about another problem, and had excellent results. (The problem resulted from user error, which your reps helped fix.)

Thanks!

 

[Administrator_JSVN]

Shoot me an email or PM with your name, address and phone number and I'll get a replacement sent. sho@festoolusa.com

 

[AlexThePalex]

How should I contact you?

You're pretty new on this forum, so I'm not sure if you're already familiar with all it's functions.

You can contact other members here on the forum directly by email or a Personal Message (PM). If you look to the far left of a post, right under a members' avatar, there are a couple of small icons. When you hover your mouse over them you can see what they are for. One is for email, another for a PM. Click it and it will send you to a page where you can compose your message.

 

[sancho57]

Yea a ding would kinda bugg me. That until I cut my first kerf in the side of the MFT,and drilled hole in it etc.

Its a work bench you should see the under side of mines if ya want to see dinged up

 

[Neathawk Designs]

Its awesome working with such a great company - these guys have fixed my issues every time that I have called... And even cooler is that I got to meet half of them including Shane at Festool Connect.  I can say with almost 100% certainty that I will never meet anyone from Milwaukee or makita.  I think the free profile piece is quite a bonus!  I generally skip talking with my dealer and call up the service department.  They're great.

 

[JimRay]

This is what differentiates Festool from virtually every other company:

1.Given that the damage is extremely minor and according to the OP will not affect the usability of the item, most companies would tell the OP, tough luck. Instead, Festool offers to replace the dinged part, at no charge, and the OP can keep the original as a spare!

2. Given that the cause of the problem is probably at the carrier level, most companies in Festool's position would tell the OP to contact the carrier  first - something that given the nature of the damage would be unlikely to yield the desired result. Failing that, the OP would be directed to take it up with the dealer for resolution. Festool has bypassed all of the traditional "not our fault" corporate responses and dealt with the problem directly.

3. Speaking as a former dealer, I believe that Festool would have gotten the OP's dealer to the same result offered here had the OP contacted the dealer first.

I know that I am preaching to the choir, but next time you are considering which company's tool to purchase, service like this is tough to ignore!

Jim

 

[Bob Marino]

This is what differentiates Festool from virtually every other company:

1.Given that the damage is extremely minor and according to the OP will not affect the usability of the item, most companies would tell the OP, tough luck. Instead, Festool offers to replace the dinged part, at no charge, and the OP can keep the original as a spare!

2. Given that the cause of the problem is probably at the carrier level, most companies in Festool's position would tell the OP to contact the carrier  first - something that given the nature of the damage would be unlikely to yield the desired result. Failing that, the OP would be directed to take it up with the dealer for resolution. Festool has bypassed all of the traditional "not our fault" corporate responses and dealt with the problem directly.

3. Speaking as a former dealer, I believe that Festool would have gotten the OP's dealer to the same result offered here had the OP contacted the dealer first.

I know that I am preaching to the choir, but next time you are considering which company's tool to purchase, service like this is tough to ignore!

Jim

  Well said, Jim.

Bob

 

[AlexThePalex]

This is what differentiates Festool from virtually every other company:

1.Given that the damage is extremely minor and according to the OP will not affect the usability of the item, most companies would tell the OP, tough luck. Instead, Festool offers to replace the dinged part, at no charge, and the OP can keep the original as a spare!

2. Given that the cause of the problem is probably at the carrier level, most companies in Festool's position would tell the OP to contact the carrier  first - something that given the nature of the damage would be unlikely to yield the desired result. Failing that, the OP would be directed to take it up with the dealer for resolution. Festool has bypassed all of the traditional "not our fault" corporate responses and dealt with the problem directly.

3. Speaking as a former dealer, I believe that Festool would have gotten the OP's dealer to the same result offered here had the OP contacted the dealer first.

I know that I am preaching to the choir, but next time you are considering which company's tool to purchase, service like this is tough to ignore!

Jim

I don't get it. Is this considered exemplary in the United States? Because all the things you mention are only normal here and to be expected of any legitimate company. And often required by law.

 

[JimRay]

This is what differentiates Festool from virtually every other company:

1.Given that the damage is extremely minor and according to the OP will not affect the usability of the item, most companies would tell the OP, tough luck. Instead, Festool offers to replace the dinged part, at no charge, and the OP can keep the original as a spare!

2. Given that the cause of the problem is probably at the carrier level, most companies in Festool's position would tell the OP to contact the carrier  first - something that given the nature of the damage would be unlikely to yield the desired result. Failing that, the OP would be directed to take it up with the dealer for resolution. Festool has bypassed all of the traditional "not our fault" corporate responses and dealt with the problem directly.

3. Speaking as a former dealer, I believe that Festool would have gotten the OP's dealer to the same result offered here had the OP contacted the dealer first.

I know that I am preaching to the choir, but next time you are considering which company's tool to purchase, service like this is tough to ignore!

Jim

I don't get it. Is this considered examplary in the United States? Because all the things you mention are only normal here and to be expected of any legitimate company. And often required by law.

Sadly, it not only is considered exemplary, it is definitely not the norm.

 

[paulhtremblay]

I got my replacement rails from Festool only 2 days after I contacted them. Festool didn't make the ding, but replaced the parts. Excellent service.

(Haven't tried to put them on yet, though!)