RO125 Random Orbital Mode Vibration/Bounce problems

[abartel]

I just purchased an RO125 and CT26E Shop Vac from Lee Valley Tools in Winnipeg.  Right from the start it had a problem with extreme bouncing when attempting to sand an oak table top in Random Orbit mode. It worked fine in gear driven mode though.  I took the tool back to Lee Valley explaining the problem, leaving it with them for a day to work with. With help from a call to Festool, they determined that the pad was deformed.  After replacing the pad, the problem went away.  It is like a totally different machine.  Hats off to the service at Lee Valley Winnipeg.

Allan [smile]

 

[semenza]

I just purchased an RO125 and CT26E Shop Vac from Lee Valley Tools in Winnipeg.  Right from the start it had a problem with extreme bouncing when attempting to sand an oak table top in Random Orbit mode. It worked fine in gear driven mode though.  I took the tool back to Lee Valley explaining the problem, leaving it with them for a day to work with. With help from a call to Festool, they determined that the pad was deformed.  After replacing the pad, the problem went away.  It is like a totally different machine.  Hats off to the service at Lee Valley Winnipeg.

Allan [smile]

Hi Allan,

Welcome to the FOG !  [smile]

Glad it turned out to be a good experience in the end,

Seth

 

[avrs22]

Lee Valley is a great company to deal with. I usually order from them Monday night and get my order Thursday morning. Customer support is also top notch.
I recently ordered some stuff from a other company because it was a little cheaper and they had free shipping hoping to save a few bucks.
After 5 days I e-mailed the place to see what was the delay and was told that shipping takes 5-10 days and 5 of the 6 things I ordered were out of stock even though they were listed as in stock on there web site. She also said they were short staffed and shipping was behind.
I told them to cancel my order and refund my credit card, no reply, I e-mailed them again a day later and finally got a reply and she said there having e-mail problems, she said I'm not sure if I have $145 in my pay pal account to refund you today but I should tomorrow. I got refunded my money but dealing with this company wasn't a Elite experience.

I will stick with Lee Valley from now on, there the best.