Ro90 death

[nehardwoodfloors]

I was pretty surprised when my ro90 would not turn back on!
I was using it to get some corners when all of a sudden it wouldn't change into different modes.
I walked away for a bit. When I returned to it, it changed modes but didn't turn on.

I checked all plugs, connections and vac. My other festools worked. Def. Just killed the ro90.
It's so important to what I do that I had to go to Rockler and buy another one. Just started a new company and really can't afford another one but I need this sander on this particular job.

I bought the sander the day it came out. I have used it  on average, maybe 7 hrs a week.

 

[Wood_Junkie]

Festool will set you straight with repairing it.  Shipping both ways is included, IIRC.  Call them first thing and it'll be fine.  As far as the second goes that you purchased...  You can return it, but that's sort of bad form.

If the RO90 is *that* critical your business, sounds like you do need a backup.  But probably all you really need is the sander.  If you "parted out" and sold the Systainer, sanding pads, protector, etc you could bring down the cost of having an extra bare-tool.

 

[Theshipstore]

It will be interesting to know when it repaired as to what was wrong for the rest of us RO 90 users, please keep us informed on this one

Sal

 

[gbruzze1]

As far as the second goes that you purchased...  You can return it, but that's sort of bad form.

I have to disagree with this statement 100%.  As professionals, we pay a premium price for Festool partly because they claim that they will perform the way they are supposed to when used.  Having a tool crap out can literally be the difference between a profit and a loss on a job.  Have that happen enough times and you are out of business.  Festool can get away with their price because their tools aren't supposed to stop working.  So it's not bad form, just calling Festool to put their money where their mouth is, which I am sure they will be happy to do.  After all, their policy is 30 DAY NO QUESTIONS ASKED.  And besides, do you think Festool is gonna pay him for his time he lost getting a new RO 90 instead of working?  Bottom line, while Festool is very in tune with their customers, its a business, and they need to turn a profit just like I do.

 

[Brice Burrell]

We all hate when a new tool dies but it happens.  As a professional I'm sure nehardwoodfloors has other means to "get into corners" so there was no need to go out and buy another RO90.  I might have called Rockler to see if it would be possible to borrow a demo model to finish the job.  Festool will repair his RO90 and probably would have worked to get him a loaner to use in the mean time.  Going out and buying a new sander was a rash decision that someone is going to pay for and I don't think it should be Festool.  If the op uses the 30 day no question asked return policy in this manner, I think that would be the wrong thing to do.  

I'm curious to know why his sander died so soon.  I remember this is the guy that immediately burned up the sanding pad on his brand new Mirka Ceros sander.  Maybe he's hard on tools or it could be he just got a bad unit. 

 

[Wood_Junkie]

As far as the second goes that you purchased...  You can return it, but that's sort of bad form.

I have to disagree with this statement 100%.  As professionals, we pay a premium price for Festool partly because they claim that they will perform the way they are supposed to when used.  Having a tool crap out can literally be the difference between a profit and a loss on a job.  Have that happen enough times and you are out of business.  Festool can get away with their price because their tools aren't supposed to stop working.  So it's not bad form, just calling Festool to put their money where their mouth is, which I am sure they will be happy to do.  After all, their policy is 30 DAY NO QUESTIONS ASKED.  And besides, do you think Festool is gonna pay him for his time he lost getting a new RO 90 instead of working?  Bottom line, while Festool is very in tune with their customers, its a business, and they need to turn a profit just like I do.

As Brice outlined, it is the return to Rockler which I disagree with.  If the first was purchased at Rockler, arranging a loaner (of a display/used unit) would be more kosher.

Surely, Festool's return policy is extremely forgiving and is everyone's perogative to excercise it.  But there are other options to be considered for a short term solution.

 

[mouppe]

The OP said he had to buy another one. Maybe Rockler didn't have a demo unit or was not prepared to give him one? Why is everyone giving him a hard time? He bought the first one in good faith, and maybe he will keep the second one even after he gets the first one back. The OP never said he would return the second one.

It is unfair to jump to conclusions.

 

[ajones]

The OP said he had to buy another one. Maybe Rockler didn't have a demo unit or was not prepared to give him one? Why is everyone giving him a hard time? He bought the first one in good faith, and maybe he will keep the second one even after he gets the first one back. The OP never said he would return the second one.

It is unfair to jump to conclusions.

I do not know whats happening either what I do know is some of the poster's should know better.and why mention jmb beats me..

 

[Brice Burrell]

The OP said he had to buy another one. Maybe Rockler didn't have a demo unit or was not prepared to give him one? Why is everyone giving him a hard time? He bought the first one in good faith, and maybe he will keep the second one even after he gets the first one back. The OP never said he would return the second one.

It is unfair to jump to conclusions.

Richard, you're right in so much as we don't what the op is planing to do with this new RO90.  I should have written if he returns it...  All the same, the guy comes on here, disregards the the outline for posting in this section.  It would have been better to allow Festool to address this issue before doing anything and certainly before posting here.  I think what is fair is that members use good judgement and let the company address issues before bringing them out to the forum.       

 

[Alan m]

i would have no problems sending it back. maybe not to rockler but to festool directly. i know the op didnt intend to that. that is very concerning that the ro90 died.
keep us informed.

who mentioned jmb. was it brice as he edited after 6.20

 

[jmbfestool]

The OP said he had to buy another one. Maybe Rockler didn't have a demo unit or was not prepared to give him one? Why is everyone giving him a hard time? He bought the first one in good faith, and maybe he will keep the second one even after he gets the first one back. The OP never said he would return the second one.

It is unfair to jump to conclusions.

I do not know whats happening either what I do know is some of the poster's should know better.and why mention jmb beats me..

Hey I cnt see any one mentioning me!  Are you doing it again mistaken me for some one else just like Deans Harry potter glasses.   [poke].  I see only only one posted edited Brice so I assume it might be Brice?  Was it anything good! I hope so! Lol

Jmb

 

[WarnerConstCo.]

I would return the one I had to buy after the one gets fixed.

You guys are really sensitive, must have a good feminine side.

Sometimes you gots to do what you gots to do, to get the job done.

I have no back up for any of my festool's, I would have done the same thing.

I am more then willing to take advantage of a 30 day no questions asked return policy.

If you think I am a bad person because of it, well I really don't care what you think.

 

[Ken Nagrod]

I would return the one I had to buy after the one gets fixed.

You guys are really sensitive, must have a good feminine side.

Sometimes you gots to do what you gots to do, to get the job done.

I have no back up for any of my festool's, I would have done the same thing.

I am more then willing to take advantage of a 30 day no questions asked return policy.

If you think I am a bad person because of it, well I really don't care what you think.

That's Darcy's sensitive side.  [big grin]

 

[Brice Burrell]

Hey I cnt see any one mentioning me!  Are you doing it again mistaken me for some one else just like Deans Harry potter glasses.   [poke].  I see only only one posted edited Brice so I assume it might be Brice?  Was it anything good! I hope so! Lol

Jmb

JMB, I did edit out the comments mentioning you because as Footstool said there was no good reason for it.  Sorry to cause you any alarm.

 

[Brice Burrell]

I would return the one I had to buy after the one gets fixed.

You guys are really sensitive, must have a good feminine side.

Sometimes you gots to do what you gots to do, to get the job done.

I have no back up for any of my festool's, I would have done the same thing.

I am more then willing to take advantage of a 30 day no questions asked return policy.

If you think I am a bad person because of it, well I really don't care what you think.

Darcy, given your track record here these cavalier comments are par of the course.  But your comment on the return shows a lack of strong ethics in my opinion.  I honestly do believe you care what people think, and you should.  I not writing this to offend you or hurt your feelings but rather in hope it gives you reason to pause and maybe rethink.

Look we all take a gamble when buying a tool that is will work as advertised.  We try to hedge that bet by buying a quality brand like Festool but there's no guarantee. We all know how the system works if we get a bad tool, you contact the retailer or company to address the problem.  You don't try to screw over the company by costing them more money with a returned tool you decided to borrow......   

 

[Deansocial]

I would return the one I had to buy after the one gets fixed.

You guys are really sensitive, must have a good feminine side.

Sometimes you gots to do what you gots to do, to get the job done.

I have no back up for any of my festool's, I would have done the same thing.

I am more then willing to take advantage of a 30 day no questions asked return policy.

If you think I am a bad person because of it, well I really don't care what you think.

agree completely, You dont pay premium prices to have tools fail or to have to carry backups.

Brice you should try reading posts a little better, he clearly states he has just started a new company!! to me this mean he may not have previous tools from a previous company.

 

[Deansocial]

I would return the one I had to buy after the one gets fixed.

You guys are really sensitive, must have a good feminine side.

Sometimes you gots to do what you gots to do, to get the job done.

I have no back up for any of my festool's, I would have done the same thing.

I am more then willing to take advantage of a 30 day no questions asked return policy.

If you think I am a bad person because of it, well I really don't care what you think.

Darcy, given your track record here these cavalier comments are par of the course.  But your comment on the return shows a lack of strong ethics in my opinion.  I honestly do believe you care what people think, and you should.  I not writing this to offend you or hurt your feelings but rather in hope it gives you reason to pause and maybe rethink.

Look we all take a gamble when buying a tool that is will work as advertised.  We try to hedge that bet by buying a quality brand like Festool but there's no guarantee. We all know how the system works if we get a bad tool, you contact the retailer or company to address the problem.  You don't try to screw over the company by costing them more money with a returned tool you decided to borrow......   

in turn they shouldnt cost you money in down time when you have paid alot of money for a so called superior tool

 

[Brice Burrell]

....Brice you should try reading posts a little better, he clearly states he has just started a new company!! to me this mean he may not have previous tools from a previous company.

Dean, I read the post and I saw he said he has a new company.  He does flooring, I'm sure he's got a scraper for getting into corners, if not he surely could buy one for a lot less than another RO90.

in turn they shouldnt cost you money in down time when you have paid alot of money for a so called superior tool

Like I said, it's a gamble when you buy a tool.  Having good ethics isn't trying to find a justification for doing the wrong thing.....

 

[Deansocial]

....Brice you should try reading posts a little better, he clearly states he has just started a new company!! to me this mean he may not have previous tools from a previous company.

Dean, I read the post and I saw he said he has a new company.  He does flooring, I'm sure he's got a scraper for getting into corners, if not he surely could buy one for a lot less than another RO90.

in turn they shouldnt cost you money in down time when you have paid alot of money for a so called superior tool

Like I said, it's a gamble when you buy a tool.  Having good ethics isn't trying to find a justification for doing the wrong thing.....

A gamble, Hmmmm well i don't know about anyone else here but when i lay some sheets down for a tool i expect it to work especially when it is reguarded as being 1 of the best, not gamble wether it will work or not. As for buying another, well thats his choice and who the hell are you to say he has done the wrong thing? huh. You have already made assumtions about what he is going to do with it before he has even said.

 

[harry_]

[popcorn]