Ro90 death

[WarnerConstCo.]

You take a gamble if you buy something at Harbor Freight.

I buy Festool's because I know they will work out of the box.

Maybe his dealer he got it from sucks and wouldn't give him a loaner to get the job done, or like me, have no dealer I can go to for issue's like that.

I don't feel bad for Festool letting people return tools before 30 days.  That is just backing up a good product.

Plus, all you guys that bought that batch of tools that were 20% off not too long ago must have appreciated that return policy.

The screwing the company over thing, is just being ridiculous.  

 

[ajones]

I think Brice has stepped away from the hole,and I don't see a shovel anywhere.Perhaps a job in public relations.......... not.

 

[Julian Tracy]

As for posting here about a tool dying - I see nothing wrong with that.  Not like he's complaining about Festool's service before he had a chance to take advantage of it.

But - if I was in the middle of an important job and a brand new $400 3" sander died a month into the purchase, I'd expect the company to go above and beyond and next day air me a replacement or a loaner.  If they could not, I might think of buying a 2nd unit to enable the job to be finished.

As for Brice's comment that he could have scraped the corners, please - that's like someone saying he never needed to buy it in the first place.  Obviously the little Rotex was the ticket for the job so suggesting he use a more tedious method because he got a bunk unit is rediculous.

They want to sell expensive tools to professionals, they will occasionally have to step up to the plate and take care of those professionals.  And if they don't, than I can see a professional taking care of the lacking "customer service" himself.

Buying Festool should not be a gamble - it should be a just about certain guarentee that the tool will produce for a long long time.  Even a 3 year warranty is a bit thin for such high-priced tools.

Julian

 

[ajones]

What is a gambe is allowing Brice to keep making comments like this on festool usa''s behalf.It is something that suprises me.and reflects badly on the festool usa managment.

 

[Deansocial]

What is a gambe is allowing Brice to keep making comments like this on festool usa''s behalf.It is something that suprises me.and reflects badly on the festool usa managment.

i fear for Brice as a fall from a horse that high could really hurt 

 

[windmill man]

I`d love to join in on this tread ................. but I just don't trust myself .

[big grin] [big grin] [big grin]

I could cause an international incident and put back Uk / Usa relations back hundreds of years

[big grin] [big grin] [big grin]

 

[peter halle]

What is a gambe is allowing Brice to keep making comments like this on festool usa''s behalf.It is something that suprises me.and reflects badly on the festool usa managment.

Brice was not speaking on behalf of Festool USA.  He was stating his own opinions and thoughts.

Peter

 

[Deansocial]

I`d love to join in on this tread ................. but I just don't trust myself .

[big grin] [big grin] [big grin]

I could cause an international incident and put back Uk / Usa relations back hundreds of years

[big grin] [big grin] [big grin]

politics  [ban]  [thumbs up]

 

[WarnerConstCo.]

What is a gambe is allowing Brice to keep making comments like this on festool usa''s behalf.It is something that suprises me.and reflects badly on the festool usa managment.

Brice was not speaking on behalf of Festool USA.  He was stating his own opinions and thoughts.

Peter

It sure doesn't read that way.

 

[ajones]

What is a Gamble is allowing Brice to keep making comments like this on festool usa''s behalf.It is something that suprises me.and reflects badly on the festool usa management.

Brice was not speaking on behalf of Festool USA.  He was stating his own opinions and thoughts.

Peter

So Peter are you speaking on behalf of festool or are these your own opinions and thoughts? Just curious.

as Brice keeps jumping all over people that post in this area. It would appear to be.being policed. the last one had posted just the once,and has not been back since.I do not see this as a way to get people to buy more festool.Do you?

 

[peter halle]

I do not have any authority to speak on behalf of Festool USA.  My personal views of how to market tools are mine and I will not discuss them.

But whereas this thread has gone frankly way off topic, and that is my opinion as a moderator here, let's summarize the basic facts of the original post:

1.  The original poster has an RO90 that stopped working.  According to the time stamp he posted about 8:00 AM today, Sunday.  He posted that he had gone out and bought another because he needed to finish it for a job.  He described some of the things that he checked  before going out and buying the new RO90

That's it as far as the tool goes.

It was immediately suggested that the OP contact Festool about the issue.  Then the rest of the thread evolved with speculations and opinions.  Then frankly the attitude of the thread has turned towards being antagonistic towards members.

I would suggest as a moderator that the thread get back on topic, the antagonism ends, and that we await some news regarding how the RO90 situation turns out.

Peter

 

[WarnerConstCo.]

It all started because of someone saying how wrong it was to return a tool under the 30 day period, when it was bought to finish a job.

Then someone started questioning everyone's personal ethics over it.

Then saying it was going to screw over the tool company.

 

[nehardwoodfloors]

[popcorn]

Hahaha me too!

I did call festool. No loaner. Guy at rocker said they couldnt loan it.

You saying actually using the tool for what's it's for is "rough on my tools?". I never overload my sanders. Dont have to be a carpenter to know how to treat your tools., Of course we have scrapers. Like 6 of them. But when doing a grand stairway, the ro 90 saves my numbing wrists.
Never said anything neg. About festool. Don't think I ever will. I have their sticker on my truck and they have the best customer service. I didn't expect to get any more help then I did.

It funny how people over react and try to envision my situation. Bet it's  a little different in reality.

In reality, I have 2 hands that go numb. I have one swollen psoriasis arthritis knee. I already had surgery on my back.
Festool has helped me with some of the pain. I will never forget them for that!  [embarassed]

Sorry if my post was bad form. 2 kids running around me while typing kind of hastens my reading. I might keep  the other ro just because I love them.

 

[jimmy7]

Since the sander didn't perform to it's warranty and the op couldn't get a loan of one,who's to say he can't buy a new one whether he uses the 30 days NO QUESTIONS asked policy or not, the op is trying to make a living it is his right to use this policy since he wasn't given the chance of a loaner.To question the guys ethics is cringeworthy.Buying tools isn't a gamble,betting on a horse to win a race is a gamble,big difference.Just another case of Festool syndrome on this forum if u ask me.Thou shall not belittle festool was the cry

 

[Alan m]

someone buying a tool and returning it to tempererally repace a (presumably)faulty tool to finish a paying job is a completly different ethical issue to someone buying a tool to do the whole job (only needing it for that job) and returning it . i would never do the later but would do the first.i hold my ethical values strongly. i find it very disrespectfull to fellow members to question their ethics in this situation.

 

[jimbo51]

For me, a major issue is that the sander died so quickly. I would be very concerned that I had somehow gotten a seriously defective tool (a lemon). I would not hesitate to return it for a new one instead hoping that only a single part had been defective in the original sander. If a particular tool fails to meet expectations so badly, I see nothing unethical in returning it for a new one. 

 

[Jay Evans]

someone buying a tool and returning it to temporarily repace a (presumably)faulty tool to finish a paying job is a completly different ethical issue to someone buying a tool to do the whole job (only needing it for that job) and returning it . i would never do the later but would do the first.i hold my ethical values strongly. i find it very disrespectfull to fellow members to question their ethics in this situation.

+1, 100% on all points stated.  When the OP purchased the sander at the standard retail price, he had every right to expect it to perform as promised.  If he, in good faith, felt that he needed to take the actions he did in order to satisfy his customer, or his personal need of the sander in the first place (after all- he was the one who plunked down the money) that is his prerogative first, with Fetool's input and consideration a distant second and Brice's opinion of his (OPs) ethics a nonexistent third.

 

[nehardwoodfloors]

Sorry to start the storm!

Festool has righted all wrongs, which I knew they would.

Love the tools and I like learning stuff on here but i think I'm done here.

 

[jmbfestool]

Sorry to start the storm!

Festool has righted all wrongs, which I knew they would.

Love the tools and I like learning stuff on here but i think I'm done here.

No need to be sorry!  The amount of storms I have caused lol!

It has been entertaining people having ago at each other n othis topic.

You have supplied a little bit of entertaintment from some boring threads on here at the moment.

Jmb

 

[Theshipstore]

Back to my original thought, can you tell us what went wrong and is there somethimg other RO90 users should be aware of

Sal