festal said:
Already in progress. Down to 4.95mm so far.
Heard back from sheartak
Alex,
It’s disappointing that you find the keyway is not wide enough for your key.
The keyway should be 5mm as on our print. We mill the keyway with a 5mm end mill.
I am wondering if there are burs on both sides. There are two ways to fix this.
Fill the both sides of the keyway. As the keyway is open, this can be easily done.
Grind the key a little bit. If you a bench vise, clamp it between the jaws. File both sides with a coarse file or grinding stone.
If you don’t want to bother, you can return it to us for full refund.
We apologize for all the inconvenience this issue has caused to you.
Sent from my iPhone using Tapatalk
That's interesting...having spent 40 years in engineering there's a major disconnect here with Sheartak internal QA/Engineering folks.
From a Quality Assurance standpoint you need to be absolutely certain that the products you're shipping are within specs. This guy's saying that the print calls for 5 mm and they use 5 mm end mills so it must be 5 mm, without being the least bit curious if it is or if it is not 5 mm. And by the way, just beaver it out with a file while you're at it...sorry for the inconvenience.
If I were the customer service person, I'd have asked to have the product returned and I'd immediately ship you a replacement part with 1-day service.
At this point Sheartak obviously doesn't care that there may be other cutter heads out there with keyseats that are not within their own declared specifications. And even if Sheartak isn't doing the actual keyseat machining, they still need to know about any dimensional discrepancies so they can work with their vendor to correct any issues. Yikes...
One more thing, the square key doesn't care which side the material is being removed form, the keyseat & the keyway DO care.