Shipping recon tools today?
- Thread starter Jeff Hein
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Jeff,
We have some employees in the office today. I came in and can attest to the fact that road conditions near the office are bad. I suspect some of the recondition tools orders will be processed today. I don't know how many. I do know that there are many in queue to be processed. I'll try to offer some updates later in the day.
I realize everyone is anxious to get some information. Your patience and understanding is appreciated.
Shane
We have some employees in the office today. I came in and can attest to the fact that road conditions near the office are bad. I suspect some of the recondition tools orders will be processed today. I don't know how many. I do know that there are many in queue to be processed. I'll try to offer some updates later in the day.
I realize everyone is anxious to get some information. Your patience and understanding is appreciated.
Shane
Jeff Hein
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Thanks for the update!
Most schools are still closed in our area (Michigan) today, as most secondary roads still need to be plowed. With all this cold weather, I am sure they are having a hard time melting any of the ice around Indianapolis office...
Most schools are still closed in our area (Michigan) today, as most secondary roads still need to be plowed. With all this cold weather, I am sure they are having a hard time melting any of the ice around Indianapolis office...
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Hard to tell in this photo, but that's ice on the road with some packed snow on top. Our offices are outside of Indianapolis proper in a rural community. They don't have the best snow removal to be honest. The county I live in is much, much better and the major roads are clear.
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Shane Holland said:
Shane,
Is that the road in the office park, or the main road?
Peter
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Peter Halle said:
It's Route 32, which I take to work. Many of our employees live in more rural towns than I do. My commute was good until I entered Boone County, where our offices are.
WarnerConstCo.
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Shane Holland said:
Get a couple RAS's out and grind that ice down then. [big grin]
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So... here's my update. Because our offices were closed for several days, we are behind on processing all orders including regular dealer orders (non-reconditioned tools). We are working quickly to get all orders processed as quickly as possible. I know that some of the reconditioned tool orders have been entered into our system. But, I would expect it to be another day or two for us to get caught up.
What does that really mean? Well, it means that many of you will not get a confirmation for your order before Monday.
Like I said, I realize everyone is anxious to hear their order status. Please bear with us as we get these orders fulfilled.
As soon as I have more information to share, I'll be sure to post about it. [wink]
Thanks.
What does that really mean? Well, it means that many of you will not get a confirmation for your order before Monday.
Like I said, I realize everyone is anxious to hear their order status. Please bear with us as we get these orders fulfilled.
As soon as I have more information to share, I'll be sure to post about it. [wink]
Thanks.
Wood_Junkie
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Shane, I'll be down there next week. Can I pick through the remainders and drive 'em home? [unsure]
"Look what followed me home, hon! Can we keep 'em?"
"Look what followed me home, hon! Can we keep 'em?"
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Wood_Junkie said:
Robert, sounds like you need to check with the missus, not me. [poke]
You can check them out when your here and order as many as you like from your dealer. That's assuming there will be any left. [eek]
maxpower10
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Any new updates today?
maxpower10
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VictorL said:
I guess I was referring to the orders that had been placed already? Will we find out if we won today?!?!?
VictorL said:
The stupid thing is that we have no clue what we are getting so, we couldn't move to another item if we missed out on our first choice.
For instance, I ordered a Domino and if the specific configuration I ordered is sold out prior to my order getting in than I would order a different version/package of the Domino. With this silly ordering system I have to just put all my eggs in one basket, hope and wait and wait and wait... to find out if my order was successful or not, in the mean time all the other versions of the Domino will probably go out of stock. [blink]
You would think a high end tool company like Festool would be operating with a real time inventory ordering system and not this 1990 version of order processing.
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Our entire sales team is in the office today and diligently keying away at orders. I should mention that some focus is being given to dealer's regular orders. However, some reconditioned tool orders are also being entered. I have been informed that they sales team will be in tomorrow to (hopefully) completely keying in all pending reconditioned tool orders.
If you ordered a 20% off tool and it's out of stock, you'll be given the choice of opting for a 10% off while they are available.
If you ordered a 20% off tool and it's out of stock, you'll be given the choice of opting for a 10% off while they are available.
maxpower10
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Shane Holland said:
I'm so excited!!!!!! I think this is more fun that just going to buy the tool!
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