Someone was having an off day at festool recon

[harry_]

Ordered  an OF 2200 via recon, which arrived the other day. It will go back on monday when I can get to UPS.

To be clear, I think that this is nothing other than a (careless) mistake.

That said, I do hope that festool is NOT taking tools sent in for repair and determined to be "too expensive to repair", repairing them and then sending them out as recons.

I'll let the pictures tell the story.

 

[Administrator_JSVN]

Sorry to see this. Ill reach out to you directly to get you taken care of.

(Tyler)

 

[harry_]

Just so everyone is clear where my head is at on this:

I called Festool service immediately and received a return shipping label promptly.

I found more humor in this than anything else. We all have off moments and there is little doubt in my mind that is all it was. An oops. nothing more. nothing less.

 

[Mike Goetzke]

Should have been a warning "some assembly required".

I took a recon TS75 w/rail plunge a few weeks back. As far as I could inspect the items were never used.

Mike

 

[sancho57]

I bought a ETS150/3 from recon and it looked brand new when I got it.

Yeh mistakes happen, as long as they make it right which it seems like they are life is good

 

[deepcreek]

Looks like the contents may have shifted during shipping.  Perfectly normal. 

 

[dltflt]

I have purchased a couple of recon items and they always look brand new.

 

[rst]

Evidently they need to hire Bob's shipping dept so things don't get so rattled.  Seriously though, glad your sense of humor is intact. Doo doo occurs

 

[peter halle]

Yes stuff happens.  And getting out on the internet can be embarrassing.

But then there is the non-embarrassing :  a company representative replying on a Sunday morning within 10 minutes of a post on a forum. 

[thumbs up] [thumbs up] [member=101]Festool USA[/member]

Peter

 

[DeformedTree]

Was the Allen wrench to assemble the RTA (router to assemble) kit in there?

I suppose someone out their might be really impressed with the repair Festool did to their router, now it runs and looks brand new again.

 

[Jiggy Joiner]

When you actually see the amount of plastic parts used nowadays in a power tool, it’s difficult to connect it with the price tag, or is it me?

I know this is technology etc, and the designs work well most of the time, but still.

I suppose it’s design cost and tooling, that the bean counters would mention if asked to justify the cost.

 

[SilviaS7]

They forgot to tell you that sometimes there's some assembly required, hahahah. 

 

[Alan m]

i didnt know ikea sold festool

 

[DeformedTree]

When you actually see the amount of plastic parts used nowadays in a power tool, it’s difficult to connect it with the price tag, or is it me?

I know this is technology etc, and the designs work well most of the time, but still.

I suppose it’s design cost and tooling, that the bean counters would mention if asked to justify the cost.

Plastic in stuff like this isn't their because of cost savings.  It's their for good reasons, such as weight reduction, electrical isolation, etc. Plastic is not cheap. Die Cast aluminum can look nice, but it's very heavy, wouldn't like a lot of impacts they tool could see.  Plastic can save money, but it's not an automatic thing. Engineering good plastic part design takes a lot of work.

 

[Cheese]

When you actually see the amount of plastic parts used nowadays in a power tool, it’s difficult to connect it with the price tag, or is it me?

I hate to be the bearer of bad news...but it’s you. [poke]  [big grin]

Think about some of the best German firearms, H&K and Glock. Both prefer some polymer parts for their handguns. Maybe 30 years ago it was a sign of cheaping out, but when dealing with modern, quality conscious manufacturers, it’s a sign of optimizing the material for the function.

Another way to look at it is that while the cost of the polymer pellets is minimal, (they’re delivered to the molding facility in box cars)  the injection molds needed to mold the parts are extremely expensive. So if the molded part costs just 30 cents, the injection mold to make it may cost $100,000 or more.

 

[threesixright]

When you actually see the amount of plastic parts used nowadays in a power tool, it’s difficult to connect it with the price tag, or is it me?

Isn’t it always something?

Maybe they try to keep it light? I assume they understand you need to drag (for many) everything with you, and trying to to keep it as light as possible, save your back [emoji6].

So, I’m not so sure if the only reason is just to save money.

 

[ryanjg117]

Are you guys still getting regular recon emails? I used to get multiple a day but it's been awhile...

 

[GoingMyWay]

It ebbs and flows. I got a bunch of recon emails on Friday. I don't think there were any over the weekend.

 

[Cheese]

Festool's been hitting it hard lately.
7 different tools on Monday
3 different tools on Tuesday
7 different tools on Friday

None over the weekend I believe.

With TS 75's offered on both Monday & Friday.

 

[Michael Kellough]

harry_ said,  “Ordered  an OF 2200 via recon, which arrived the other day. It will go back on monday when I can get to UPS.”

Hope this doesn’t mean there’s a perfectly good OF 2200 sitting in a landfill...