The best place to buy Festool.
- Thread starter CumminsDiesel
- Start date
joraft said:
There are already many businesses that have to collect state sales taxes for their internet orders because they maintain physical locations as well. I imagine they are among the chief organizations in favor of the internet tax proposals before Congress. Wal-Mart, Home Despot etc. come to mind.
Wonderwino
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The large companies can afford the software (perhaps thousands of dollars worht) to do the job. The small businesses that are sole proprietor or a handful of employees are the ones that will suffer. I would guess that they also represent a VERY large portion of the business done on the internet. If they are put out of business, will the large organizations be able to hire them all, or will unemployment and foreclosures go up? [crying]
EWTHeckman
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Something to keep in mind guys…
If you need something TODAY (abrasives, bits, loaner tools, etc.), you need a brick and mortar dealer nearby. The ONLY way they can stay in business and afford to keep what you need in inventory is if they have regular cash flow.
If you have a local dealer who does stock Festools and supplies, I encourage you to purchase stuff there regularly. If you always buy over the internet, there will come a day when you need something RIGHT NOW, and there may not be a dealer around to give you that because you let them starve.
Note: I'm not saying to always buy from a local dealer, especially if an internet dealer gives you better service and pricing; just remember that one of the services you pay local dealers for is immediate access to inventory, something internet dealers cannot provide.
If you need something TODAY (abrasives, bits, loaner tools, etc.), you need a brick and mortar dealer nearby. The ONLY way they can stay in business and afford to keep what you need in inventory is if they have regular cash flow.
If you have a local dealer who does stock Festools and supplies, I encourage you to purchase stuff there regularly. If you always buy over the internet, there will come a day when you need something RIGHT NOW, and there may not be a dealer around to give you that because you let them starve.
Note: I'm not saying to always buy from a local dealer, especially if an internet dealer gives you better service and pricing; just remember that one of the services you pay local dealers for is immediate access to inventory, something internet dealers cannot provide.
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I can, if you're in Central Texas - I also deliver.
Tom
Tom
EWTHeckman
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Tom Bellemare said:
Well, yeah… There are a handful of exceptions to the general rule. Of course, if your customer lives in Texas (I don't), they have to pay sales tax, which undermines one of the advantages of online purchases.
From now on I will only buy from Tom at Tool Home and Bob Marino. DO NOT BUY FROM CPO!! I will never buy from CPO again and if you do you will regret it too!!C T D said:
The closest place for me to buy Festool is 1-1/2hr away or I would buy from a store now and then.
mouppe
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Runhard said:
Let's have a little perspective here. You had a bad experience with CPO. Ok it's understandable that you don't want to buy from them again. I have bought Festool and jet stuff from them in the past and the service was fine.
One swallow does not a summer make.
Actually I have order Festool items from them 3 times in the past month and every order had issues. I'm sure that they get it right now and then, but for me, I have made my last order with them. I just like the personal service that Tom and Bob provide, if you have questions they can help you out.Richard Leon said:
GPowers
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My first couple of Festool purchases were from the local Rockler. Ran in to problems quickly. I could not get a TS55, waited over two weeks, gave up and finally drove 30 miles to a Rockler to the west and picked up a TS55. Also waited 4 weeks for the 3000mm guide rail (They did loan me one but is was a PIA getting the very long rail to and from the store). Router accessories took 4 to 5 week to get. I could never get an ETA, it was always it will be here in a few days. I think my order was sitting at a Rockler Corporate buyer waiting for a minimum order to be accumulated, before an order was placed with Festool USA.
Changed to buying things on-line and now get everything I need is a few days. I too like personal service that Tom and Bob provide.
Changed to buying things on-line and now get everything I need is a few days. I too like personal service that Tom and Bob provide.
GPowers said:
Rockler is where we first bought Festool... Big mistake.... it was a location remodel in multi story building.... needed track saws to be able to work in the space and keep dust down... Festool was ... the best tool for that and for many more things we found out.... due to bad info from Rockler... we suffered a many issues problems... Found Woodcraft...and never have gone back to Rockler. And Won't! they staff the stores with people that might know a chisel but can't work the computer register.....so it takes 20 mins to check out!!!!! Ahhhhhhhhh... just don't need it to put up with their problems.
Just did a dealer search by location on the Festool site and 7 Corners Hardware did not come up...but a Thomas tool did.. I have never heard of Thomas Tool ....don't know them .... That is odd
It comes down to a couple of things. Having 3 or 200 dealers in a 3.8 million metro area only works if they all have the product you need. Close is nice but if they don't have what you need... then close is a waste. I would rather drive to the central metro to only one dealer that has it all. Or I have to buy on line and pray I don't have tool die on site and have to wait a week to get it.
Okay done ranting
Cheers,
Steve
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Vindingo, what do you mean by, "I guess that, in so many words, is an answer to my question about the whole free shipping thing."?
I can understand your frustrations with brick and mortar not being up to snuff with certain dealers, but that's the beauty of competition and free market capitalism, no? Sorry to hear you don't have a good local guy. Is Bob near you? He's the best and can't be more than an hr or two?
I try to let the two, my brick and mortar presence and my web presence, play off each other. Web sales allow us to invest more in Festool stock, which allows us to beef up our in store display and demo areas, which in turn will grow brick and mortar sales, which in turn puts more cash in the pot to spend on online marketing, etc. The two, b&m and web, are certainly symbiotic in my eyes and will continue to be. I have some massive Festool showroom plans, not web, coming down the pipeline for this year. Can't wait to show it off to you guys.
I can understand your frustrations with brick and mortar not being up to snuff with certain dealers, but that's the beauty of competition and free market capitalism, no? Sorry to hear you don't have a good local guy. Is Bob near you? He's the best and can't be more than an hr or two?
I try to let the two, my brick and mortar presence and my web presence, play off each other. Web sales allow us to invest more in Festool stock, which allows us to beef up our in store display and demo areas, which in turn will grow brick and mortar sales, which in turn puts more cash in the pot to spend on online marketing, etc. The two, b&m and web, are certainly symbiotic in my eyes and will continue to be. I have some massive Festool showroom plans, not web, coming down the pipeline for this year. Can't wait to show it off to you guys.
