- Joined
- Jan 22, 2007
- Messages
- 8,426
Guys, there's no question that in retrospect this could have been administered in a better way. We're fully aware of the deficiencies and for that reason we'll never do this again! ......... Ah, just kidding, I have no idea if we'll do it again. But, if we do, there are already discussions taking place to fix the oversights in the way the program was administered.
I'll extend my thanks to the dealers and customers who waited patiently (some more so than others) while we sorted through the monumental pile of orders. My hope is that the majority of you got the tool(s) that you ordered and found them to be a great value.
Our goal is for every Festool customer to have a superlative experience when they do business with us. We may have failed this time. We're not perfect, but we've learned from this experience for sure.
I'll extend my thanks to the dealers and customers who waited patiently (some more so than others) while we sorted through the monumental pile of orders. My hope is that the majority of you got the tool(s) that you ordered and found them to be a great value.
Our goal is for every Festool customer to have a superlative experience when they do business with us. We may have failed this time. We're not perfect, but we've learned from this experience for sure.