TID18 starts and stops

[SticksInTheMud]

Movie attached. I've had this TID18 a year or so. Normally performs flawlessly. Today, it starts driving these 4" screws, goes a bit, then continues to "hammer," but no longer drives. Let off the trigger, pull it again, and it works great. The distance it goes before misbehaving is variable. A few times it did this twice in the length of one screw. 3 lights on battery, recently charged. Thanks for your help.

 

[jonnyrocket]

Funny enough, this just started to happen to my TID as well. I have been using it with some 7” GRK lag screws and it started to do this intermittently where the hammering continues, but it doesn’t continue to rotate/drive the screw. Was just thinking that I should start a service request.

 

[Frank-Jan]

Haven't had that particular problem, but 1 of my tid's has been sent in for repair 3 times.
First time it kept switching itself into reverse. A lot of internals got replaced, I think switch, motor and electronics. (I bought myself a spare before sending it in, I could also use the spare's systainer to send it in, because the other one was part of tid/pdc-set)

Second and third was after unlucky drop, sent in because it worked fine but the selectorbutton the led's and the light stopped working, got returned, they reconnected internal connector (no parts replaced), but after 1st small screw it made a scary noise and wouldn't work anymore, can't find the document at the moment, but I think they replaced the drivetrain/hammermechanism.

 

[SticksInTheMud]

I sent a request to Festool via their customer service email address, but I have yet to get an answer. I DID, however, get a request for a survey on how their service response was.

 

[Frank-Jan]

Over here that process is automated, you can even do it via the app I think. Select the tool, what accesories you're sending in with it (in case cordless, if you're sending in batteries for example), describe the problem, and you receive shipping label via email.

 

[Frank-Jan]

I just checked the festoolusa website, check the service section, there is a request repair option.

link

You can also get there through the quicklinks section "begin a repair" (same page as through service> request a repair)

 

[SticksInTheMud]

I just watched an Australian YouTube video on TID 18. If I had the unit in "T-mode," would it cause it to act that same way? Thanks, Jim

 

[Frank-Jan]

Hi, T-mode is to attach sheet metal to something, so it starts quickly to drill the self-tapping screw through the metal, but immediately slows down after so it won't keep spinning when it reaches the substrate, for other applications not usefull.

Easy to check, just put it in the mode that it should be in for large screws (max power), if it works like it should, there's no problem.

 

[SticksInTheMud]

That's exactly what I did after watching the Australian video and, VOILA! Everything's working fine now! Thanks for your help!
Jim

 

[Frank-Jan]

Glad to hear your tool is ok, good thing you hadn't send it to service yet [big grin]