Training for New Festool Users

Jerry,

As good as your manuals have been, seeing you do it in person would be even better. And DVD videos will be a close second... As long as your Domino manual was, an instructional DVD is bound to be cheaper than what I spent on printer cartridges while making a hard copy.

Just emailed you about  both videos and classes. I fish the Dunsmuir/Burney area at least once a year..... Grants Pass isn't all that much further.....

PS: What kind of fly-fishing is there in Grants Pass?

Gary Nichols
 
A lot of great ideas here. i had tried to reply a week or so ago, but had, at about the same time, met with some computer problems requireing hospitalization (computer, not me).  It seems that there are many ways for individuals to learn, none of which seem to fit all.  For me, i have always learned best thu trial and error.  How many times have i watched intently at WW shows as the huckster of the moment goes thru his demo and spiel with such flambouyant ease and efficiency, that i am in awe and (sometimes) even forced into taking said product home to my own shop, only to meet with utter and total confusion.  Many scraps later, i finally would come to terms with the tool enough to work within a certain moderation of competance that i can finally build something.  With Festools, i have studied Work's and Christofferson's artful and very thorough reports, Lucas's most interresting demos and still find, at times, a lacking of total comprehension that leaves gaps only to be filled in with my own personal error packed experiences.  It has been those errors that have produced the most profound learning.

I have hired many novices in my own daytime businesses.  I have taught many teenagers how to do masonry as well as various aspects of landsscaping.  the lads who really wanted to learn were taught using the approach that has taught me.  I would give them a project.  Give a brief demonstration (after many hours of safety training) of a skill, leave them alone for a couple of hours and then return.  (this approach worked best with small construction projects)  Invariaby, there would be be mistooks of which I would point out.  after some discussion, we would tear apart that which had not been properly constructed.  i would then spend whatever time was needed to demonstrate how it should have been done and then let them correct ttheir own mistooks.  It was kind of expensive for me at times, but what the heck, I was teaching young boys/men. I have had the pleasure of knowing that atleast half a dozen men are working at the trade I began teaching them many years ago. Of the lads who got their first lessons in landscaping, a like number are either running their own businesses or working as management for companies far more advanced than my business ever hoped to be. 

So, for me, the methods available, and used by others, are not necessarilly the best ways for me to learn. My way is by trial and error.  I do appreciate all the info that has become available thru this, and other forums as well as the demo sites and even the few explanatory manuals.  They all help.  You all help.  We all help.  This is the gratest forum group.
Tinker
 
When I went through the Festool Training facility, I also suggested end user classes, but my big push was to get them to make up a "Package Deal" (grins big)  consisting of class fees and a reduced room rate at a certain hotel.

Hopefully they will come up with such a thing?

Bill
 
Over 18 months ago I spoke to a Festool rep on this very subject, suggested they run classes with min fee that would be credited to new purchases or whatever, a great way to sell the product.  I explained that I'd been teaching furniture making for over 5 years had loads of industry experience etc.  They nodded, took my card and said thanks.  Nothing. 

I don't think Festool is interested in helping the end user very much.  I suspect it is a cultural difference.

Americans look for a great deal of support after purchasing something, Germans wouldn't buy professional equipment they didn't already know how to use. 

The situation seems odd to me, but perhaps not to Festool?
 
"I don't think Festool is interested in helping the end user very much.  I suspect it is a cultural difference."

When I took my training, I certainly didn't get that feeling from Steve Bace - the trainer.  He seemed genuinely interested in helping the end user at some point in the near future.  I think the Festool training facility is overwhelmed with training dealers, and getting a curriculum for new tools like the Domino, etc.

Bill
 
colevalleytim said:
Over 18 months ago I spoke to a Festool rep on this very subject, suggested they run classes with min fee that would be credited to new purchases or whatever, a great way to sell the product.  I explained that I'd been teaching furniture making for over 5 years had loads of industry experience etc.  They nodded, took my card and said thanks.  Nothing. 

I don't think Festool is interested in helping the end user very much.  I suspect it is a cultural difference.

Americans look for a great deal of support after purchasing something, Germans wouldn't buy professional equipment they didn't already know how to use. 

The situation seems odd to me, but perhaps not to Festool?

I agree with Bill. But Festool does have people on staff to answer customer's questions. Also, remember, Festool in the USA is in it's infancy. With time and it's increased sales, more things will be done to increase information, but IMHO, the manuals by Rick C, Jerry W and the demos/reviews by John L and Bill E are about the best out there.

Bob
 
I think that at this stage of market developement, it is far more important that dealers get the hands on education from the Festool facilities.  Those of us, for the most part, who buy Festools are not only willing to spend for good tools, but also willing to do whatever is necessary to figure out the problems.  i don't think there would be a large attendance to classes at this point.  there are still a large percentage of WW'ers who have no idea what FT is and prefer to buy their toys at HD, Lowes and Sears where they are cheap.  The dealers who sell Festool are the initial source for info until the buyer discovers those online demos that are  already so helpfull to those who are interrested. 

And the transportation to those on-line demos is so inexpensive and easy. ;D
Tinker
 
colevalleytim said:
Over 18 months ago I spoke to a Festool rep on this very subject, suggested they run classes with min fee that would be credited to new purchases or whatever, a great way to sell the product.  I explained that I'd been teaching furniture making for over 5 years had loads of industry experience etc.  They nodded, took my card and said thanks.  Nothing. 

I don't think Festool is interested in helping the end user very much.  I suspect it is a cultural difference.

Got to disagree with you there.  Name another tool company that has worked as hard with professionals like Jerry Work, Rick Christopherson, John Lucas, Marc Spagnuolo to demonstrate and teach the workings of its tools.

Festool appears to be exploding in the US.  It is favored with what appears to be excellent leadership at the top, some incredibly knowledgeable sales reps (and some at stores who may not be so good), and, as we all know, outstanding products.  There are many marketing decisions to make, and I suspect that Festool USA competes for some of the attention (and dollars) with other national and international markets.  The company does not appear to make decisions spontaneously, but only after some thought and research.  Suppose they're just thinking about this right now, but havent completely decided (A) whether to do it at all or (B) (equally important) exactly HOW to do it.  Videos, online movies, hands-on course, demonstrations, through dealers, with experts like those mentioned above, where, when, how long, which tools, etc.  Some big stuff to sort out there.

From everything I have seen, I would rate this as one of the most user-accessible and user-focused companies I have ever done business with.  Let's give them a chance to sort it out.

In the meantime, we have the most amazing collection of knowledgeable sources to work through any question or any issue, accessible to us right here via this forum.

(Off soapbox)
 
Dave Rudy said:
(Off soapbox)

I so totally agree with Dave.
PS - His soap box is built with mitered corners using the TS55 and MFT and assembled with Domino 5mm tenons.  Finished with 3 coats of varnish buffed to a high gloss using RO 150 and Menzerna method. It's a premium soapbox. Plans available from Dave.
 
For what it's worth, I have a minor problem with the title of this thread, "Training for New Festool Users". I am at the stage where I can use the tools I have - but want to improve my skills to use them at their best. Despite reading all the wonderful guides (thanks Jerry et al) a hands-on 'upgrade' class would also be of considerable value. Roll on some "Training for (existing) Festool Users". Even good DVDs of specific operations would be worth the investment.
SteveD
 
    Training heck, maybe they could cut sand and route  for me too, turn it on and clean-up as well. I don't expect driving lessons from the car dealer. Very humid here today per-haps that's why I'm a little cranky actually sounds like a good idea, but I hope you see my point as well. dan
 
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