TS 55 Recall: No TS75 or refund option for Canadians?

[BCLoco]

So, 19 months after I got the recall, I contact Festool to send the saw in. Nice lady tells me no problem, fill out the online form, select your option (repair, replace w/TS75, or refund), wait for your UPS shipping label. Done, done, and done. Send saw off, wait for confirmation.

I know, I know. A year and a half is a bit on the late side, but I've got a busy few months ahead of me, and the problem was getting really bad. Besides, I finally made it through a winter with some cash left in the slush fund. Enough to cover the nearly $1000 needed for the longer tracks and new ripping blade for the TS75, which is the option I selected.

Nothing happens for a week, so I call Festool to follow up and make sure the saw got there alright. Nice lady again answers, tells me no problem, saw is repaired and should be shipping back soon. What!? What about the TS75? Not an option anymore for Canadian residents. Even though it's still an option on the recall form, still listed on the website, and is apparently still an option for US residents.

Fine then, nice lady, I'll take the refund and my spare cash and go get the TS75 myself. No sir, that's not an option for you guys, either. Sorry about that.

Has anyone else ran into this? If so, and I'm the only one put off by the fact this 'Canadian' policy doesn't seem to be in writing anywhere (I asked her to send me something to that effect in writing, so far no luck), then I'll shut my mouth and move along. Has this come across anyone's desk?

 

[Saskataper]

I believe your late to the party. I believe those were the options for when they were working on the recall. Now they have the issue resolved so it's just treated as a normal warranty claim. Strange that they gave you the options still though.

 

[peter halle]

I would suggest that you contact them directly again.  I suspect that the previous post is correct and that there may also be other extenuating circumstances such as the fact that your saw is now 21 months old per your post and a previous series of posts you made here.

Peter

 

[SittingElf]

Not an option anymore for Canadian residents. Even though it's still an option on the recall form, still listed on the website, and is apparently still an option for US residents.

Has anyone else ran into this? If so, and I'm the only one put off by the fact this 'Canadian' policy doesn't seem to be in writing anywhere (I asked her to send me something to that effect in writing, so far no luck), then I'll shut my mouth and move along. Has this come across anyone's desk?

Well.... looks like we Americans FINALLY get retribution for you burning down our White House!! [big grin]

On a more serious note, it's about time that Canada and the USA coordinate matching all regulatory requirements for equipment so that there are no differences between the two countries. If that were to happen, then maybe the rest would also fall into place and there would be no difference with warranties, service, product availability, and usage...just cost due to exchange rates.

Cheers,
Frank

 

[Peter Durand]

Wouldn't that be nice! However have you EVER seen a bureaucrat give up the job without an outright war? Think of all the jobs that would be lost at CSA. The first priority of any bureaucracy is survival.

 

[Gary in Texas]

Wouldn't that be nice! However have you EVER seen a bureaucrat give up the job without an outright war? Think of all the jobs that would be lost at CSA. The first priority of any bureaucracy is survival.

Too true.  You can take it to the bank!!

 

[BCLoco]

Hi all,

Saskataper:

I was also surprised to find they hadn't changed the policy yet. Here's a link to the recall form website. Notice in the address fields and in the disclaimer that it's addressed to residents of both countries:

https://www.festoolusa.com/service/recall/form/

Peter Halle:

Agreed, I've had the saw a long time since I received the recall notice in September 2013. It was the first line in my post. That said, correct me if I'm wrong, but there is nothing written anywhere about the offers expiring. That was reinforced by my first phone call to Festool, stating that the option was still valid. Mind you, she didn't ask if I was Canadian. It didn't seem to matter at the time. If you've read my other posts, then you know why I didn't send the saw in at the time. I couldn't be without the saw during the jobs I had going on then, and I didn't have the money for the additional components I needed to make the TS75 work for me.

Besides, my main concern in starting this thread was whether or not any other Canadians had heard this from Festool. It's an unwritten policy that clearly contradicts what is written on their website, and is still a part of the warranty claim form.

As I said, I'll also accept the refund. It's actually better for them now than it was in fall 2013. Canadian dollar was on par back then with the greenback. And Festool prices have increased by 10% since then.

I'll take the hit and the extra expense, but I want Festool to honour their standing offers.

SittingElf:

Couldn't agree more, there's really no reason for separate equipment standards between Canada and the US. Imagine how much less things could cost with unified NA standards.

 

[peter halle]

As a Moderator interruption to this thread...  There are many issues regarding this issue, because of the voluntary recall in cooperation with the CPSC and all of the legalities involved that we will never know.  I can tell you that Festool has seen this thread and has also heard from the poster and is working on it.

At this point, all of our speculations and opinions, and comments aren't going to change the outcome although we all might feel better posting.

Peter Halle - Moderator