TS 55 REQ smoked

[peter halle]

If I lived closer to you I would loan you a cord until you got yours back from Festool so that you could keep making money.

Peter

 

[Cheese]

If this was my issue, I would just go purchase a new cord, use the saw and then contact Festool for a new cord replacement. A guy can always use an extra cord since the TS 55 cord will fit ALL Festools. Just my  [2cents]

 

[TomE]

Bummer on the blowout, normally don't see this with these tools, let alone have a fresh one go down.

I've been lucky, haven't had to get anything fixed so can't speak to the turn around on repairs.

I do feel your pain, once one gets used to these things it's hard to go back to old technique.

 

[Holmz]

If your workload is very demanding you should have a backup plan (it seems you did). People aren't perfect and mistakes WILL happen. I have had 4 Milwaukee drills, 1 battery and a charger fail in two years, one Hole Hog and three 18v. The battery and charger didn't work right out of the box and three of the drills failed within the first hour of operation. Had to throw a fit with the HD store manager to return the junk within a day of purchase (they wanted me to send them to Milwaukee). Glad I had more than one drill..........

I am glad Festool operates the way they do, not focused on the next quarter but the next decade. Milwaukee has sold its soul in the name of profits, pimping fancy looking Chinese junk at the big box stores. Festool is an example of what American manufacturing used to be. I try to look at the big picture in situations like this.

The first paragraph seems to be saying to buy double of the expensive gear.?
If it is that good, then why should I need to pay the premium for the expensive, and then pay again to be sure?

Not even sure where to start on the second Paragraph... Even SnapOn has become ordinary.
Most CEOs are incentivised for profits, and are 'pure managers'. They are not there for the company in the sense of driven by company ideals. I am sure that Festool and Apple are similar in some sense.

 

[TelcoRandy]

Well, I don't think barnumb was implying that BrianJA should buy two TS55 saws. I think he was saying "it's a good thing you have a backup" in reference to Brian's 4 year old $90 Hitachi saw.

 

[Holmz]

Aye - makes sense that way.

 

[DB10]

My TSC went in for repair last Monday and I was told it would be back to me hopefully by Friday, I thought that was a bit optimistic by the dealer and this didn't happen.
I'm not too concerned at this piont as in my mind I thought I would probably have to live without the saw for the best part of two weeks going on previous experience on getting a repair.
So I have made allowance for this but I wouldn't want to go more than two weeks without it especially as they couldn't offer me a loan saw while mine is being repaired.

 

[Michael1960]

To quote myself ...'if the turn around time is nine days'.  The key word here is IF.  No jumping to conclusions here...

LoL [big grin]

Think I'll get a lawyer to proof my future posts [wink]

You have provided prudent advice.  I won't be able to provide a full response until Monday - my lawyer charges more on weekends!! [wink]

 

[BrianJA]

Update: i emailed Festool on Monday the 6th and no response. so i called on Tuesday and the shipped a new power cord next day to the job site. [eek]

 

[Holmz]

My TSC went in for repair last Monday and I was told it would be back to me hopefully by Friday, I thought that was a bit optimistic by the dealer and this didn't happen.
I'm not too concerned at this point as in my mind I thought I would probably have to live without the saw for the best part of two weeks going on previous experience on getting a repair.
So I have made allowance for this but I wouldn't want to go more than two weeks without it especially as they couldn't offer me a loan saw while mine is being repaired.

We are all glad that you did not buy a loaner and then return it within the 30 days.

 

[DB10]

My TSC went in for repair last Monday and I was told it would be back to me hopefully by Friday, I thought that was a bit optimistic by the dealer and this didn't happen.
I'm not too concerned at this point as in my mind I thought I would probably have to live without the saw for the best part of two weeks going on previous experience on getting a repair.
So I have made allowance for this but I wouldn't want to go more than two weeks without it especially as they couldn't offer me a loan saw while mine is being repaired.

We are all glad that you did not buy a loaner and then return it within the 30 days.

Well it's been off for repaire with Festool now for three weeks and there is no garuanteed return time, apparently they are awaiting for a part from Germany, so if I'm lucky I might get it back in two weeks time, that will be a total of five weeks without the saw.
For some reason I sought of half expected this but I didn't think I would be without it for this long,  it is what it is and there is nothing I can do about it.

I can't help thinking that If I lived in North America then this probably wouldn't be the case nor would this be accepted or tolerated going on the feedback and repair times on the Fog.
We are either too easy going down here or are not use to the levels of service our NA friends receive.

 

[peter halle]

Sorry about your situation.  As someone who has visited the Festool USA warehouse and repair areas numerous times over the years I can tell you that parts that are inventoried for repairs are extensive here in the US.  The repair area is tiny, but they have what they need.

Peter