UPS Slightly Damaged TrackTubes

[Bugsysiegals]

Just got my 90” TrackTubes and found them laid up against the house with the top wide open and marred ends. I’m a bit upset because I could’ve bought substantially cheaper Tracktubes which were known blemished but instead paid full price and ended up with some blemish anyways. I suppose I can cut 1/4” off these and hope my saw will leave a clean edge but should I or should I file a claim and demand some replacement?

 

[rmhinden]

Suggest you contact TrackTubes and see if they will replace them.

Bob

 

[nclemmons]

Do you have a 12” disc sander?  I’d use that over a saw if you have one.

 

[Vtshopdog]

UPS damage claims generally have to be filed by the shipper.  You should contact Track Tubes.

From my days as a seller, it seemed like a UPS claim under $100 would get paid fairly quickly and above that amount the claim process was designed to be such a pain that you were discouraged from pursuing.

I suspect seller might be happy to offer you a discount to take them as is so the don’t need to deal with the claim.

 

[luvmytoolz]

At the very least I'd be contacting the vendor to let them know the packaging is not adequate and you're not happy about the obvious end result.

Stapling cardboard right at the end of it to a plywood square is bound to fail, especially if there is some slop inside the tube allowing the profile to slide back and forth.

 

[BristolArtisanCo]

No need to be upset.  If you will contact me and let me know your name and order number I will gladly replace the tubes if that is what you want or I will refund or discount your purchase if you prefer that. 

There would have been a foam insert on the end of the box so the tube wasn't placed directly against the plywood end to cushion it from direct contact.  I guess your box was handled rougher than usual.  We rarely have damage in shipping but it does happened from time to time.  Just email me and send me your phone number and I'll call you and we can work out getting you a replacement.  fred[member=74197]BristolArtisanCo[/member].com 

 

[Vondawg]

“Life is like this now”…. ya but then there’s examples like Fred…thankfully

 

[BristolArtisanCo]

Thank you Vondawg.  I think we do a pretty darn good job of taking care of our customers, most of whom become friends.  BUT, if I don't know about it I can't fix it.  It was just by chance that this post got noticed.  Rest assured, if and when Bugsysiegals contacts me (with his name so I know his order details) I will take good care of him too.

 

[Mortiser]

Fred has always been responsive. He's working hard to make this business go.
In the end, you'll be happy.

----
Rich

 

[ChuckM]

Incidents like this that are not frivolous in nature should always be reported to the vendors. They are useful feedback to help them review/improve their delivery or packaging methods.

 

[Bugsysiegals]

Do you have a 12” disc sander?  I’d use that over a saw if you have one.

I have a 7" cutting wheel, 7" masonry cutting disc, 10" cut-off blade which all seem similar and then a 12" Freud 96t Medium Aluminum saw blade.  I've always used the saw blade for cutting 8020 Aluminum extrusion and from what I recall cuts pretty clean. 

For future reference, do you think the cutting discs would do better than an Aluminum saw blade?

 

[Bugsysiegals]

No need to be upset.  If you will contact me and let me know your name and order number I will gladly replace the tubes if that is what you want or I will refund or discount your purchase if you prefer that. 

There would have been a foam insert on the end of the box so the tube wasn't placed directly against the plywood end to cushion it from direct contact.  I guess your box was handled rougher than usual.  We rarely have damage in shipping but it does happened from time to time.  Just email me and send me your phone number and I'll call you and we can work out getting you a replacement.  fred[member=74197]BristolArtisanCo[/member].com

Hi Fred, I'm not upset with you, more UPS and how they throw stuff around and would even drop it off knowing it's damaged and roll out without any tagging or follow-up to sort it out.  I'll shoot you an email and we can sort it out, thanks for the quick feedback.

 

[Michael Kellough]

I’ve never used an abrasive disk to cut aluminum but I can’t imagine the cut could be as clean as a saw blade.

 

[Cheese]

For future reference, do you think the cutting discs would do better than an Aluminum saw blade?

No, the carbide toothed saw blade will always give you the smoothest cut as long as it’s sharp. After that a band saw and then finally the abrasive wheels. If you’re cutting aluminum with an abrasive wheel, you need a wheel made to cut aluminum otherwise it will load up and quit cutting.

 

[luvmytoolz]

I'm super impressed by the vendor responding as they have, kudos to them!

 

[sancho57]

its no unusual for UPS to damage things in shipments. I was at Anderson plywood talking to Don about this. He showed me a 3000 guide rail bent into a U by UPS. The retailers get a lot of damaged items. We dont really notice because thats not what you s replaces replaces the damaged item seen on their shelves.

FT just simply replaces the damaged items.

I Think its just part of doing business