Warning! Check the tools WHEN they arrive

[Doug S]

Who is so busy that they can't find 10 mins in 30 days to check a major purchase.

 

[SittingElf]

Who is so busy that they can't find 10 mins in 30 days to check a major purchase.

There could be any number of reasons.  In my own case, I often order product online while I'm still at work in Nigeria. I may not actually see my delivered product for as long a six weeks. This was especially the case for ordering a number of products before the April 1st price increase.  At other times, I am in Georgia with my family, away from my shop which is in our permanent home in Florida.  I ship all products to Florida, but I spend time with my wife and son while she is stationed in Georgia in the military. Much more important that ripping down to Florida to check on the condition of a delivery.  Just saying... 

Others have their own reasons, and I'm sure they are numerous.

Frank

 

[Kevin McConville]

Apparently he was too busy and since he already had one didn't feel the pressure to test it out to see if he liked it, he obviously likes the saw that's why he bought a second one.  The 30 days is not to see if the saw is in working order it's to try it and see if it's the right tool / value for you.

As an FYI - go and buy a tool from Home Depot, leave it in the box for 30, 40, 80 days, open it up, look at it and see it's broken, don't plug it in and take it back to Home Depot - you will walk out with your money back in your pocket, I'm not talking theoretically - I've done it and I bet many here have as well. The 30 days is an above average condition for using the tool and taking it back but is certainly not above others for simply returning an unused defective tool.

That's why he's upset and I would be as well.

 

[AlexThePalex]

I would also say to some here that once you've expressed your contrary opinion about something, it might be time to move onto the next topic.

So..... only one opinion allowed?

 

[TheTrooper]

First off,  if my retailer told me that I was a few days past on the 30 days, then I'd find another retailer considering that I've spent $3000 last month and $1750 already this month.
Being that it's only jamming in the special feature mode, I'm at a loss.  Hell I just received my Kapex yesterday and I won't be free to unbox it until Friday or possibly Tuesday.  I don't even know if I ever will use that feature and I wouldn't even know how to check it if I didn't watch Peter's review on it last night.

 

[AlexThePalex]

Many opinions. Fewer attempts.

Conversation is a process of action and reaction. If every conversation ended after the first sentence, we'd still be living in the stone age.

 

[Gary in Texas]

I think it's really good advice to check your tools/TV/automobile, any purchase as soon as possible after purchasing. 

Many stores have a return policy time limit, be that 2 weeks, 1 month, or 90 days.  As mentioned, any number of things could go wrong with packaging, and especially with shipping.

Not finding the time, or buying something 45-60 days in advance of you having the opportunity to open the package is perhaps not the wisest approach to take.... You are taking a gamble the product could have been damaged, and risk exceeding the time line for returning the product.  I travel, and usually make it a point not to place any orders for tools or substantial purchases unless I will be in country / at home to take delivery and check it out.

Had it problem occurred to me, I doubt I would have posted on this forum, it was my mistake not the manufacturers that I didn't do due diligence......  Sure, I wouldn't have been happy - with myself.  To voice frustration here expect both good and bad responses, pro and con, to the end of the spectrum both ways, everybody has an opinion, not all will be in agreement or to your liking. Good thing is, your new saw is still new, and will be operational when returned (unless damaged in shipment). 

Gary

 

[Greg M]

Good point earlier.  Home Depot, Lowes and I believe even Woodcraft have a 90 day return policy.  Their policy uses the words, if you're not completely satisfied.  Festool's 30 day policy isn't anything special.  However, Festool's warranty policy is something special!!!  Plus Festool's warranty turnaround is fantastic.  I sent in a sander last Friday and I'm getting it back this Thursday.  That's with 2 days shipping each way.  They received it and got it out the door the same day.

I bought a Planex last fall that I've yet to plug in.  I've opened the systainer but I haven't even taken it out.  I know I'm going to use it one day so that's why I bought it during the refurb sale.  I'm going to take it out and make sure it works sometime before this fall.

 

[aas]

You'll be getting back a better than new saw, because they'll make sure all is spot on.

 

[DB10]

I could quite easily see how this situation has come about for the OP.
He ordered the Kapex but has already got one, so wasn't exactly chomping at the bit to break out the new one.
Also you need more that 5 mins to check over a Kapex and all its functionality, so If you are pushed for time I can see how this task has got put off until after the 30 days has expired.

 

[Scott B.]

Wait, what?

Alex defending Festool on any matter?

I am so tahotally marking this date on my calendar.

 

[avrs22]

I used to buy rigid sanders 4 at a time and only plugged one in when I threw the broken one in the garbage bin. It could be months before I got around to the next one.
But that's me on a tight budget and with cheap throw away sanders..
If its clear that the saw was new and never used it shouldn't be a issue, especially on a expensive saw from a good returning customer, the dealer should have bent the rules a bit for him..
But personally if I get a package its like christmas to me.

 

[mastercabman]

I still don't get some people who buys a tool and don't even open the box for such a long time
What part of "30 days" don't you understand?
Check the product as soon as you get it
Bad decision on your part

 

[morts10n]

I don't understand why anyone would buy a power tool that they had no need for for an entire year. (Lottery winners excluded.)  I've always heard that one buys a tool as one needs it. Whatever.

 

[Kevin McConville]

The rules are 30 days and that's clear, the retailer's here in N/A don't have an option to extend that any more than they are allowed to sell the product at a different price than Festool tells them to.

I'm only posting this to address the belief that Festool's 30 days is somehow remarkable and is one of the reasons we pay such a premium.

The OP possibly bought his Kapex from Lee Valley as they indicate they are "Canada's Largest Festool Retailer".

This is a quote from their website on returning purchases to their store.

Returning an Item 

  Guarantee 

  If, for any reason, you are not completely satisfied, just return your purchase within 3 months* by ground mail. You can choose to either exchange the product or receive a complete refund (including our regular shipping charges); we will also refund your return parcel post costs at the ground mail rate. Returns can also be processed at any of our retail store locations. 

  *30 days for Festool products

So you can see that everything they sell in their store can be used for 3 months (90 days) and if your not completely satisfied they will exchange it or give you your money back and even pay return post. EXCEPT FESTOOL which is limited to 30 days.  So before people go on about how great Festool is note that if Festool didn't limit Lee Valley to 30 days they would give you 90 days like they do for every other tool, shovel nut and bolt in the store!

 

[Dunn wood]

I was not going to come back on this forum because I cannot believe some of the accusations and comments that have been posted here. Why anyone would want to put anything up here and then read that is beyond me. ANYWAY.

1st - It was not bought at Lee Valley, too bad because if it was I probably would not be having this discussion. I will not name the vendor.

2nd - The box was opened upon delivery and there was NO noticeable damage. If people understood the part I was talking about they would understand that it is the middle of the box and the box would have to be pierced with a ????? to damage it. IT WASN'T.

3rd - The guard does not return to it's guarding position when the saw is used in the special cutting position. Probably because Festool was in a rush and this slipped past quality control.

4th - I did not have time to set up the saw BECAUSE I was busy with work and other matters not needed to be explained on this forum.

5th - I never did say that I was ripped off, only that I was FEELING a little ripped off. In the english language were I live there is a difference in that.

6th - I put this out there as a warning to others not to do what I did, because Festool rules are Festool rules, so I found out.

I'm sure Festool service will do a good job and I will be happy with the saw. Again I was never dumping on Festool like others love to do, and apparently on posters as well.

Good Bye

PS Also the delivery and the long weekend ate up some of those 30 days so it was actually more like 33 days.

 

[mouppe]

If the limit was 40 days and not 30, there would be somebody somewhere affected because they waited 45 days to try the product.

It's irritating but I can't see a serious cause for complaint here. The saw will be as good as new when returned and if you can wait 35 days why not a few more?

Seems to me like it's yet another thread on the FOG in recent times where the OP feels the rules should be bent for his particular situation because he paid a little more than he would have done for a Home Depot product. And then everyone piles in either for or against with no middle ground.

How about taking some personal responsibility for not opening the box? Sorry if you didn't get the responses you were looking for.

Bye.

 

[avrs22]

If the limit was 40 days and not 30, there would be somebody somewhere affected because they waited 45 days to try the product.

It's irritating but I can't see a serious cause for complaint here. The saw will be as good as new when returned and if you can wait 35 days why not a few more?

Seems to me like it's yet another thread on the FOG in recent times where the OP feels the rules should be bent for his particular situation because he paid a little more than he would have done for a Home Depot product. And then everyone piles in either for or against with no middle ground.

How about taking some personal responsibility for not opening the box? Sorry if you didn't get the responses you were looking for.

Bye.

Paid a little more? More like paid 3 times more.
A good dealer wouldn't worry about a few days past the 30 days.
My dealer has helped me out on stuff that was a bit out of warranty more then once.
If your willing to spend the ridiculous amount of money that they are charging for quality tools then the dealer should help you out and go the extra mile for you.

 

[mouppe]

If the limit was 40 days and not 30, there would be somebody somewhere affected because they waited 45 days to try the product.

It's irritating but I can't see a serious cause for complaint here. The saw will be as good as new when returned and if you can wait 35 days why not a few more?

Seems to me like it's yet another thread on the FOG in recent times where the OP feels the rules should be bent for his particular situation because he paid a little more than he would have done for a Home Depot product. And then everyone piles in either for or against with no middle ground.

How about taking some personal responsibility for not opening the box? Sorry if you didn't get the responses you were looking for.

Bye.

Paid a little more? More like paid 3 times more.
A good dealer wouldn't worry about a few days past the 30 days.
My dealer has helped me out on stuff that was a bit out of warranty more then once.
If your willing to spend the ridiculous amount of money that they are charging for quality tools then the dealer should help you out and go the extra mile for you.

I suppose some of us consider the "extra mile" is already included and don't look to the dealer or Festool to make up for our mistakes.

The sense of entitlement on this forum in recent months is...

 

[dltflt]

Should the expectation then be that ALL tools have to be returned for repair? I don't think I am asking too much for a new saw to be operating safely when taken out of the box. This is not a casting flaw, this is a blade guard that does not operate properly. I know it will be fixed properly and it will come back and all will be fine, but I am still paying for a repaired saw.

Unfortunately no machine will ever be fault free.  Nothing is perfect.

I absolutely believe it should be perfect and we should expect perfection. But there will be times when s_ _ t happens.  The good thing is Festool will take care of it in a timely manner.