Warranty Registration a Possible Improvement?

[Administrator_JSVN]

Carroll, we keep record of every tool shipped to dealers, including serial number. So we would be able to identify tools in that scenario.  [wink]

 

[RobWoodCutter]

Of course if online registration was set up that allow a customer to scan their receipt and upload it to FestoolUsa web registration site at the time of purchase, we customers wouldn't have to try find a reciept two years later and there wouldn't be any question about when the tool was really bought. [cool]

Rob

 

[ccarrolladams]

Carroll, we keep record of every tool shipped to dealers, including serial number. So we would be able to identify tools in that scenario.  [wink]

Thanks for making this clear. I always assumed that Festool keeps records of the serial numbers of every tool shipped to Lebanon and in turn you keep records of everything you ship, be those new tools to dealers or repaired tools going back to end users.

When the new system comes on-line being able to register sales of in-warranty used tools will comfort everyone.

Many less responsible manufacturers do not provide this kind of after-sale registration because it has to be expensive to administer. It speaks volumes about the ethics and quality of Festool that such a system is going to happen.

I always have bought tools as a long-term investment. The day I bought my first TS55 and CT22 I had left a 50 year-old Milwaukee drill at a service center to have a few parts replaced. That drill had been a gift from my late father-in-law. It has tremendous sentimental value and although I have used it constantly since 1956, that was the first time it needed service. Jesse Barragan, a long-time friend who owns Eagle Tool, assured me any Festool I purchased would out-live me. Certainly, based on my own experience with the quality of Festools, I am sure he is correct.

Perhaps the long-life of Festools frustrates dealers, because we hardly throw away Festools. But it is because our Festools last so well there is a big market for used Festools. This is why the registration system is so important.

 

[Administrator_JSVN]

Of course if online registration was set up that allow a customer to scan their receipt and upload it to FestoolUsa web registration site at the time of purchase, we customers wouldn't have to try find a reciept two years later and there wouldn't be any question about when the tool was really bought.

Rob, it's already part of the plan to do just that. [wink]

Carroll, I also have some ideas for allowing customers to report tools that are stolen, prospective buyers of used tools to search if a tool is reported stolen and its warranty status, and customers who are selling their used tools to include a link in their classified listing to verify authenticity.

PS - I'd like to give credit for many of the ideas for this tool registration that I'm discussing to the members of this very forum. I've listened to you guys over the years and hope to incorporate much of the "wish list" that's been discussed.

 

[AlexThePalex]

Never at the time of purchase have I been told that a receipt will “ever” be needed later.  Knowing that at the time of purchase, that the receipt might be needed would have changed how I handle and file the receipt/make copies at the time of purchase… finding it out later is a bit of an affront.

Isn't it common practice in the States to keep receipts of purchased goods for warranty purposes? Because over here in Europe it is. Since warranties run for a specific time period like 1, 2, 3 or 5 years, it is vital that you have some kind of proof of the date of purchase. With every interaction with the dealer or manufacturer for warranty or exchange you are required to show your proof of purchase. Especially for the more expensive purchases (and I would certainly put Festools in that category) it's only common sense to keep the receipts. 

 

[Neill]

Alex,

It is a good point to keep receipts not just for warranty purposes but in case of an insurance claim for fire, theft etc.  Also, if you are a business, the tax man might be interested in your receipt as a proof of a tax deductible expense in case of an audit.

Neill

 

[greenMonster]

So, bit confused...do I need to do anything to register for warranty? (Located in the US)

(Purchased through Bob Marino if that makes a difference)

 

[Administrator_JSVN]

So, bit confused...do I need to do anything to register for warranty? (Located in the US)

(Purchased through Bob Marino if that makes a difference)

Nope, Bob has registered your tools for you. Right, Bob? [wink]

That being said, you'll be able to register them yourself on our website soon, just for peace of mind.

 

[greenMonster]

awesome, thanks.

made my first cuts today... =D

 

[greenMonster]

Oh, I meant to also ask.

What happens for the second hand market?

From what I understand the warranty carries over to any subsequent owner (based on mfg date), correct?

 

[Administrator_JSVN]

What happens for the second hand market?

From what I understand the warranty carries over to any subsequent owner (based on mfg date), correct?

The warranty is transferable. However, it's not based on the manufacturing date, it's based on the original date of purchase.

 

[greenMonster]

ah righto, so if I purchase something from the marketplace do I then have to actually do something to register for the warranty (as opposed to the dealer taking care of it?)

 

[Administrator_JSVN]

ah righto, so if I purchase something from the marketplace do I then have to actually do something to register for the warranty (as opposed to the dealer taking care of it?)

Nope. Nothing.

 

[Brice Burrell]

ah righto, so if I purchase something from the marketplace do I then have to actually do something to register for the warranty (as opposed to the dealer taking care of it?)

Right now the way new tools are registered are through dealers.  As Shane pointed out that will change sometime in the future.  You don't need to do anything in the case of buying a used Festool, any remaining warranty stays with the tool, regardless of who owns it.  

 

[Administrator_JSVN]

I was told by Festool service that to get warranty service on tools bought used, you would need the original sales receipt.

Chris, the only time a sales receipt may be required is if there's a dispute over the warranty period. For instance, our record show the tool was purchased on date X and it's out of warranty but you have a receipt showing it was actually bought on date Y.

Shane