Yesterday, I received a MFT3 multipurpose table, which I ordered from Amazon.com. The box wasn't in good condition and one of its long side rails was dented in two places. This means that the included sliders will not travel along the rail.
I contacted Festool support this morning, and they are sending me a new rail, but they charged me for the rail. They told me that I should contact Amazon about the damaged part.
Amazon, of course, can't replace the part. They offered either to replace the table or refund 20% of the purchase price.
This is more than generous, and will more than cover the cost of the replacement rail, so, financially, no worries.
But I have to admit that I am still a little annoyed. What if something else breaks on the table?
At any rate, I always budget extra money when buying new Festool things -- there's always the inevitable accessory that I seem to need to integrate the tool into my setup -- but this is the first time that I've had to spend money to replace something that should have been in working order with the original item.
I contacted Festool support this morning, and they are sending me a new rail, but they charged me for the rail. They told me that I should contact Amazon about the damaged part.
Amazon, of course, can't replace the part. They offered either to replace the table or refund 20% of the purchase price.
This is more than generous, and will more than cover the cost of the replacement rail, so, financially, no worries.
But I have to admit that I am still a little annoyed. What if something else breaks on the table?
At any rate, I always budget extra money when buying new Festool things -- there's always the inevitable accessory that I seem to need to integrate the tool into my setup -- but this is the first time that I've had to spend money to replace something that should have been in working order with the original item.