why is festools afraid of selling sys air m in the usa - Is it a bad product?

[woodferret]

My Amazon account works with various nationality Amazon locations.  And I have ordered from Amazon.de (German Amazon), with fast shipping and modest freight costs. 

Can you order this device through Amazon.de?

In case you missed it Packard, it's here now in north america (or will be end of march)

 

[Packard]

My Amazon account works with various nationality Amazon locations.  And I have ordered from Amazon.de (German Amazon), with fast shipping and modest freight costs. 

Can you order this device through Amazon.de?

In case you missed it Packard, it's here now in north america (or will be end of march)

Thanks for that information.

Lots of posts and I only scanned most of them.  Mea Culpa.

 

[squall_line]

It could be something as simple as supply chain issues.  Maybe they cannot get enough of critical components from suppliers.  If that were the case, I would imagine they would take care of their domestic market first, and then enlarge the sphere as components become available.

Or more like a normal non-rushed product release.

Now matter how you "trust" a product, unless something else is pushing you, you release in the market where you have the best service presence should anything pop up. This is just proper risk management every competent organisation does. Unless forced to forego it for market reasons like with IT and consumer electronics where "not working properly" is almost an expectation these days.

No testing will ever be able to account for the (ab)uses*) a tool gets subjected to in the real life. This is especially relevant when releasing a new class of a product. So releasing to a limited audience - which is physically close to your service/engineering center - first makes all kinds of sense.

*) No design can ever be idiot-proof. If one makes such, mother Nature will develop a better idiot.

All of this is true, and then add on top of it UL listing certification for the North America market.

(And the addendum is something I say almost weekly at work.  I probably need to have an attitude adjustment, or find better clients).

 

[onocoffee]

I remember buying a Contigo brand travel mug that clearly had not been even field tested.

While driving in my SUV the bottom of the mug hit the ceiling of the car when the mug was only half finished.  So if the “travel mug” was not for traveling, it would be fine. 

It seems obvious to me that Contigo's designers dropped the ball by not designing the mug with Auto-Lock Engagement which would expand the diameter of the mug to secure itself into the cup holder, and Auto-Close the lid to contain the coffee, as you launch your SUV across the gorge a la the General Lee...

I'll never buy a Contigo mug because of this.

 

[Packard]

I remember buying a Contigo brand travel mug that clearly had not been even field tested.

While driving in my SUV the bottom of the mug hit the ceiling of the car when the mug was only half finished.  So if the “travel mug” was not for traveling, it would be fine. 

It seems obvious to me that Contigo's designers dropped the ball by not designing the mug with Auto-Lock Engagement which would expand the diameter of the mug to secure itself into the cup holder, and Auto-Close the lid to contain the coffee, as you launch your SUV across the gorge a la the General Lee...

I'll never buy a Contigo mug because of this.

Another company that does not field test their products is KitchenAid.  They make capable blenders, but their other products are designed in the studio.  Customer service has been excellent about replacing products that fail with new merchandise that has the problem engineered out.  So I would hesitate to complain about the company, but only buy products of theirs that have been out in the market for a while, so you know that you are getting something that works well.  (They all look nice though).