Jaybolishes said:
I’m not sure what you are saying here either. Sounds like you want people who have multiple motor failures to just say oh well, lemons happen, lody da. You are making a ton of assumptions in that long response. The only point that matters is the armatures are failing and that’s what is important. Keeping pressure on this issue is what’s important. Not to try to stab in the dark as to what festool may or may be doing. A direct response from Festool should be demanded at this point. What the heck is going on? This is the biggest lack of a company standing behind their product I can think of. Instead of backing their product which is ridiculously priced and offering an explanation, they hide and act like its a figment of users imaginations in their silence. If you’re not concerned about the issue then that is fine and dandy but there are a lot of customers who are. This whole situation is an utter embarrassment. If I produce product with my own company and a client has an issue, I don’t hide and hope they go away. This is precisely what’s happening here.
What you are expecting is not realistic or how companies work. No one wants a product they buy fail, and no company wants a product they sell fail. There are warranties, Festool fixes them. As can't be stressed enough no one here knows the scope of the problem, or if there truly is one. I think it's safe to say the 110V Kapex have an issue, how wide spread, common, etc it is, is completely unknown. If I owned a Kapex and it died, I wouldn't be happy. But I wouldn't automatically assume there is a massive problem, design flaws, conspiracies to hide the truth, or expect the company that made it bend over backwards to answer me. The idea that Festool owes and explanation is off base. This would assume there is in fact a known problem. It opens them up to all forms of consequences by making a statement. This is why lawyers make sure to give direction not to talk, as it can only make things worse. It gives fuel for class action lawsuits and so forth. Also what do you expect them to say? They would have to have something to say, and they very well don't. If it's under warranty they fix it, if it's past warranty, it's past warranty. I assume festool fixes out of warranty stuff for a cost, its up to someone to decide if they want to or not.
Festool makes a lot of tools, they don't generally fail. Issues of one tool is not make or break. As folks on Kapex threads have comment before, if their saw dies they will go buy another, and just factor is as part of business. People know they might fail, everyone wishes the chance was there, folks want to see a knew one and hope there won't be the issue. We all accept when we buy something that it's unlikely to last forever. We accept that warranties expire and at some point it could die and you need to buy something else. Most folks don't buy stuff that the loss/destruction of said thing is a catastrophic problem.
Do you think festool isn't under pressure? Warranty returns cost money, lost sales from people being to wary of buying one hurt them. No one ignores the issue or says it doesn't matter, but that is no where near demanding something out of Festool. If this is the biggest example of a company not responding to something you really haven't looked far. Companies almost universally never comment on anything of this nature. Go online to websites dedicated to almost any activity that involves ownership/purchasing of products from companies. Almost universally all companies have a product that people feel has an issue, or there is in fact an issue, with people acting the same as with the Kapex, demanding the same thing from the manufacture, and universally no company responds. The companies fix things under warranties, bring out other products and plug away. One general theme is those who yell the most have unrealistic expectations of things and spent money on something they really didn't have the money to spend on.
I take far more issue with tool availability, discontinuing of tools, taking metric tools away and so forth with Festool, these are things they can control much more so than 1 tool failing more than normal.
Jaybolishes said:
The only point that matters is the armatures are failing and that’s what is important.
And again, no one knows the failure mode. Armatures failing doesn't mean the armature is the problem/cause. Festool certainly knows more about the situation than anyone here ever will. In the end Festool very well has determine the issue to be the users/users electrical. If that's the case it's pretty simple situation for them.
If you don't own a Kapex and have concern, don't buy one. If you own one and have had no issues, carry on. If you own one and are concerned it could fail, you keep it in mind and accept it could fail the next time you use it. No reason to treat one saw any differently than everything else in life.
