Another reason to buy Festool

[Df1k1]

Agreed. Bought a Rigid oscillating sander and the table insert was warped and also no safety key with it.  Spent 45 minutes on the phone eventually got the table insert. Still no safety key as it is "backordered". I have to jam small pieces of wood in the on switch to get it to work.  The bottom line is Festool handled it the way they should.  No company is perfect and to think all products will be absolutely 100% just because they're expensive is not realistic.  Great customer service on there end

Really, you're gonna judge a company on it's supply chain? So because a mfg is backordered on a part (which is really common, parts are made available for manufacturer wayyyyy before they're made available for spare parts distribution), they're not worth a crap? What about the people who waited months for a Kapex?

You guys sure have some funny (moving) metrics.

And anyways, why didn't you return the sander for another?

Agreed. Bought a Rigid oscillating sander and the table insert was warped and also no safety key with it.  Spent 45 minutes on the phone eventually got the table insert. Still no safety key as it is "backordered". I have to jam small pieces of wood in the on switch to get it to work.  The bottom line is Festool handled it the way they should.  No company is perfect and to think all products will be absolutely 100% just because they're expensive is not realistic.  Great customer service on there end

Really, you're gonna judge a company on it's supply chain? So because a mfg is backordered on a part (which is really common, parts are made available for manufacturer wayyyyy before they're made available for spare parts distribution), they're not worth a crap? What about the people who waited months for a Kapex?

You guys sure have some funny (moving) metrics.

And anyways, why didn't you return the sander for another?

The sander was bought through Amazon.  Pretty sure I didn't say they were "not worth a crap".  And selling a tool that has a missing part and part that is defective is not the same as waiting for a tool. And for the record five weeks and still no safety key

 

[Kevin McConville]

Amazon has treated me very well - you can certainly return stuff to them, but even mention that you want to return it and you would have gotten a 30% refund, given that they have yet to fulfill your order to your satisfaction you can probably still do that.

Also here is a link to the safety key that they have in stock

Ridgid Safety Key on Amazon.com

 

[Df1k1]

Hey thanks for the info I didn't know that. I appreciate it