Closeout Tools - Reduced Pricing Effective Immediately - US Only

[Administrator_JSVN]

Effective immediately, Festool has discontinued the following tools and implement updated catalog pricing (as shown).  Please contact your Festool dealer of choice to place your order.  All products are in brand new condition.  Quantities are limited and orders will be fulfilled on a first-come first-serve basis.  Prices are in US dollars and can be purchased and shipped only within the US.

Edit: For the most up-to-date availability, visit our website at http://www.festoolusa.com/products/closeout.html

574258	Domino Joiner DF 500 Q	$697.50
574283	Domino Joiner DF 500 Q Set	$742.50
493932	Multifunction Table MFT 800 Basic	$202.50
493933	Multifunction table MFT 1080 Basic	$310.50
492652	Multifunction table MFT 1080	$414.00
492651	Multifunction table MFT 800	$306.00
574268	Router OF 2000 Basic (w/out Systainer)	$344.00
574216	Router OF 2000 E (w/Systainer)	$380.00
564136	Cordless drill TDK 12 CE	$221.25
564163	Cordless drill TDK 12 CE Set	$307.50
564139	Cordless drill TDK 15.6 CE	$311.25
PTDK15S	Cordless drill TDK 15.6 CE Set	$391.50
567566	Orbital delta sander DS 400	$161.50
567567	Orbital rect. sander RS 400	$161.50
571494	Sander RO 150 E PLUS	$297.50
571568	5" random orbit sander ES 125	$140.25

Note: Festool 3 Year (1+2) limited warranty still applies to discontinued tools.  Discontinued tools cannot be be returned under the 30-day guarantee policy.

Festool is not responsible for typographical errors. Prices are subject to change and are only valid for sales shipped within the United States.

 

[joraft]

Well I'm not a happy camper. 

I saw this list of discontinued items right after it was posted, and I immediately called my Festool dealer and ordered two of the MFT 1080 Basics.  He called Festool U.S.A. and confirmed that they had "plenty" in stock. The order was placed and the money taken from my bank account.

A few days later the dealer gets a call back from Festool and they never had any of the MFT Basics, it was a mistke. I was given the option of buying complete MFTs or cancelling the order. I cancelled. And I'm still waiting for the money to be put back in my account.

This was a big inconvenience for me (and the dealer), and it all could have been avoided if a little more care was used in compiling and posting the list, or if later someone had TRULY checked inventory before confirming the order.

 

[sw1211]

Well I'm not a happy camper.  

I saw this list of discontinued items right after it was posted, and I immediately called my Festool dealer and ordered two of the MFT 1080 Basics.  He called Festool U.S.A. and confirmed that they had "plenty" in stock. The order was placed and the money taken from my bank account.

A few days later the dealer gets a call back from Festool and they never had any of the MFT Basics, it was a mistke. I was given the option of buying complete MFTs or cancelling the order. I cancelled. And I'm still waiting for the money to be put back in my account.

This was a big inconvenience for me (and the dealer), and it all could have been avoided if a little more care was used in compiling and posting the list, or if later someone had TRULY checked inventory before confirming the order.

Based on this I guess I won't hold out much hope of seeing the MFT 800 Basic I ordered, supposedly Festool had 1 left, that's what they told my dealer but they haven't confirmed a shipment yet.    If they really want to make things right they should sell you the full MFT's for the price of the Basic, especially since they took the money out of your account, which correct me if I'm wrong, is not legal to do until the item ships.

 

[joraft]

Based on this I guess I won't hold out much hope of seeing the MFT 800 Basic I ordered, supposedly Festool had 1 left, that's what they told my dealer but they haven't confirmed a shipment yet.    If they really want to make things right they should sell you the full MFT's for the price of the Basic, especially since they took the money out of your account, which correct me if I'm wrong, is not legal to do until the item ships.

I thought they should at least offer to pull the hardware out of a couple complete sets, and ship them as Basics. That's fair to all.

I don't know about the legalities of charging bank accounts. I'm not worried about getting my money back, it's just that the whole thing was an unnecessary PITA.

 

[tbellemare]

Exactly, Steve... I have no dog in this fight. I'm just trying to explain the process. According to my credit card processing agreement, I cannot charge a credit card until the order ships.

Sometimes though, people call me and think that I have charged their cards when all I have done is "Authorize" a charge. That is a preliminary step and one in which no money has been transferred. It is used to reserve or "Authorize" the future charge if the transaction comes to fruition.

The act of Authorization puts a hold on the funds. Effectively, the card holder can't use those funds but they still haven't been transferred. This mechanism is designed to protect the vendor and the credit card issuer from someone buying a lot more stuff than they have the credit to buy. It also protects the credit card holder because the vendors are not allowed to actually "Capture" the funds until the goods are shipped.

When people look at their credit card account activity, it can be difficult to distinguish between an Authorization and a Capture. If your funds were captured, it is almost certainly a violation of the agreement if not the law.

BTW, I called the other day to see if there were any 1080 Basics and was told they were all gone.

Tom

 

[joraft]

When people look at their credit card account activity, it can be difficult to distinguish between an Authorization and a Capture. If your funds were captured, it is almost certainly a violation of the agreement if not the law.

You're right, Tom, it can be difficult to tell with credit cards. But with my check card, it's either marked "cleared" or "pending". Obviously, "cleared" means the money is gone from the account.

 

[Administrator_JSVN]

John,

As stated, there was no guarantee of availability, explicit or implied.  The original post said that quantities were limited.  Some items more so than others.  In all fairness, I think it should be clarified that it was your dealer, not Festool, that charged your card.

All that being said, my apologies for your frustration.

 

[joraft]

John,

As stated, there was no guarantee of availability, explicit or implied.  The original post said that quantities were limited.  Some items more so than others.  In all fairness, I think it should be clarified that it was your dealer, not Festool, that charged your card.

All that being said, my apologies for your frustration.

Shane, that explanation may work for the posted list, but certainly not for the verification of "in stock" when Festool was called. That was incompetence.

And had they not assured the dealer that they had the product, and shipping was imminent, he likely would not have charged my card.

 

[sw1211]

John,

As stated, there was no guarantee of availability, explicit or implied.  The original post said that quantities were limited.  Some items more so than others.  In all fairness, I think it should be clarified that it was your dealer, not Festool, that charged your card.

All that being said, my apologies for your frustration.

Shane, that explanation may work for the posted list, but certainly not for the verification of "in stock" when Festool was called. That was incompetence.

And had they not assured the dealer that they had the product, and shipping was imminent, he likely would not have charged my card.

With the computer systems used these days to track inventory there is no excuse not to know an item count, it boils down to processes, which may need to be looked at.

 

[bruegf]

That sounds good, even though its not even remotely true.  I just found a 26 million dollar error in one of my programs today.  Every programmer knows there's one bug left in every program, even after you find one.

Fred

 

[sw1211]

And every bug fixed, often creates other bugs....

That's why physical counts are done, to true up the numbers, just seems like there's a bit a bit of disconnect between the mother ship and the dealers, especially when things get down to the final few items that are available.  I'm not looking at pointing blame, that doesn't matter, there's just a small gap in the process that needs looked into.  Sounds like dealers are being told items are available when they aren't, unintentional I'm sure, but still not accurate.

 

[Administrator_JSVN]

Before this goes too far...

Honest mistakes happen from time to time.  I think we can all agree to that and I think this is one of those situations.  I suspect someone misread inventory availability.  To be told that there are "plenty" in stock was incorrect.  There's one error that will never be fixed and that's human error.  To call it incompetence was a little harsh in my opinion but I can understand because of John's frustration.  Fortunately, the dealer didn't use the software written by Fred for processing credit cards, so John's card was not charged $26M.  ;D

The defining difference between poor customer service and good customer service (IMO) comes down to a company's willingness to acknowledge a mistake and make it right.  I have been quietly working with John and his dealer through private communications throughout the day (on a weekend).  The situation will be made right.  I didn't, at the time, feel it was necessary to publicize it.  Based on the continued conversation, I thought it was best to post however.

Also, I know several items have sold out already.  I plan to post a list soon with updated availability. 

Again, my apologies to John and his dealer for the mistake.

 

[bruegf]

And every bug fixed, often creates other bugs....

True, that's why there's still one bug even after you fix the "last" one

Fred

 

[joraft]

The defining difference between poor customer service and good customer service (IMO) comes down to a company's willingness to acknowledge a mistake and make it right. 

Shane, I couldn't agree more!

 

[Scottrollins64]

Good news is....I got my old school domino!  at 10% off!  Happy camper here.

 

[Administrator_JSVN]

I have added a page to the Festool USA website that shows the real-time availability of these items.  You are still encouraged to contact your dealer to confirm availability.

http://www.festoolusa.com/products/discontinued.html

Availability on these items can fluctuate over time.  There is a potential for dealers to return inventory and it will be made available at that time.  Therefore, if you don't see an item listed, it's possible that it may become available at a later time.  So, check back often.

 

[Bob Marino]

I have added a page to the Festool USA website that shows the real-time availability of these items.  You are still encouraged to contact your dealer to confirm availability.

http://www.festoolusa.com/products/closeout.html

Availability on these items can fluctuate over time.  There is a potential for dealers to return inventory and it will be made available at that time.  Therefore, if you don't see an item listed, it's possible that it may become available at a later time.  So, check back often.

Shane,

Great idea!

Bob

 

[Sean7a]

Great work Shane, got the email this morning from my rep (Toby).  Very powerful page, thanks for throwing it up there and really listening to what the market was asking for.  You guys are something else!

 

[Mac]

Shane,

This is a really impressive response to customer feedback. I only wish similar things happened for us over here in the UK, although I'm sure the culture you guys seem to have created will rub off sooner or later.

Regards,
Rick

 

[Administrator_JSVN]

Thanks, guys.  Just trying to make it easier for everyone. 

I should have pointed out in my last post that there are actually MFT 1080 **BASIC** units in stock now.  It's not a mistake

Per my recommendation (and in direct response to John's situation), we removed the hardware kits from some of the non-basic units we have to turn them into MFT basics.  I suspect most of the folks interested in adding a 1080 would already have the non-basic unit and would just like to add an additional table to their setup.  Hope this helps you guys out that are wanting an extra one!