CSX12 Electric clutch not working properly

[johnmpf]

I recently got a CSX12 from the Recon site. Overall I am pretty happy with it.
There is a problem with the electronic clutch. It applies too much torque. I compared it to a T18+3E that I also own. I drove a long screw with the T18 until it stopped when set on 5. The CSX12 set on 1 drove the screw another inch into hard wood.
Does anyone know if there is a way to reset the CSX12 or is it time to contact Festool for warranty work?

Thanks

 

[Imemiter]

One of my drills had to be returned with that issue. I think it was the CSX 12. I sent it back to Festool and it seemed to have been fixed but I just last week discovered that the clutch is broken again.

 

[johnmpf]

I sent the unit in and got it back within a week. The clutch is working well now. I must say that the more I use the CSX12 and the T18+3 the more I like them. All the years that I used Milwaukee drills, I never used the trigger to control speed. It was full power on or off. With the Festools I do use the trigger to control speed. The same goes for the clutch feature.
The Milwaukee tools were all top of the line Fuel versions.

 

[Cheese]

All the years that I used Milwaukee drills, I never used the trigger to control speed. It was full power on or off. With the Festools I do use the trigger to control speed. The same goes for the clutch feature.
The Milwaukee tools were all top of the line Fuel versions.

I've been a big fan of Milwaukee tools for the last 50+ years. About 20 years ago I started to selectively sell certain Milwaukee tools and replace them with the Festool equivalent. The Milwaukee drills were the last to be replaced because I was always very happy with their performance. However, after I picked up one of the original CXS drills, I immediately noticed the difference in trigger control on the Festool drills. The Festool drills were like using a screwdriver while the Milwaukees were like using an impact wrench.