Felder customer service terrible

[Drich]

Thought I would vent a bit. I have a hammer A31 jointer planer. I wanted to add the height gauge  So I ordered the wheel and dial.  It came and the wheel looked used and beat up. So I installs it and found it very inaccurate. So I called and requested a Return authorization. That took over 2 weeks to get the label.  I sent it back the next day.  Going on three weeks now from the shipping back to them. Have not heard anything. Emailed them back 3 times. Nothing. Just called and had to leave a message.  Was thinking of a sliding table saw but no way from them. 

 

[krudawg]

Well, I've never had to return anything, yet, but always found their service a little slow about getting back to me but they always do.  I've used their Tech Support and find them to be genuinely interested in solving a problem.  But being that slow for a return authorization is poor business practice to say the least.

 

[Drich]

A update on the story here. I did finally get a email back from them. Looks like the box was delivered to the wrong address.  Went to neighbor business on 11/26. That was 17 business days ago plus I did email them during that time asking about it.  That was not their fault but I did email twice if not more asking on this.  So I pretty much said they need to clear this up by Friday or just going to call the CC company and have them deal with it.

 

[squall_line]

If it went to a neighboring business, can you just go to that business and retrieve it rather than get the Credit Card company involved?

 

[Drich]

It went to Felder neighbor when I sent it back for a return as it was defected. Not mine. They did end up refunding me. It was about 6 weeks total to get it completed. Crazy