Festool Improved Warranty in UK

[Kodi Crescent]

Peter, I don't see how that would be in the best financial interests of Festool.  If what you explained were the case, I would expect a great deal of tool thefts as unsavory types had their tools "stolen" since the replacement costs are so cheap.  Another poster wrote something about this being a European policy, so it is possible that what you explained is correct, but Festool is mandated by law to provide this.

What makes the most sense from an American perspective is that this warranty is like the extended warranties we pay extra for when we buy something at Best Buy.  But maybe there's something I'm not seeing.

 

[Ken Nagrod]

Kodi,

Go to England and take JMB's CT 26 and see if he gets a new one for only 100 pounds.  While you're there, a bunch of us will want some CMS's so bring a big bag.

 

[Kodi Crescent]

UK guys: Thank you!  I am always looking for disparaging terms to call my scumbag hillbilly, meth-cooking, sociopathic neighbor whom I hate so much.  I think I can use this term in front of my children!  Thank you!

 

[jmbfestool]

UK guys: Thank you!  I am always looking for disparaging terms to call my scumbag hillbilly, meth-cooking, sociopathic neighbor whom I hate so much.  I think I can use this term in front of my children!  Thank you!

It is kodi. I means you pay when it gets stollen not pay before like an insurance. If your tools are stolen within 3 years all I have to do is walk up to my local dealer show a police number to proove that they have been stolen and then give him a £100 for every tool I had stolen.  So a £500 TS would cost me £100 brand new. My current van insurance only covers me £500 pounds in tools which is peanuts and if I want it to be more is cost me to much so like you said I would rather take the risk and keep the money in my pocket but this festool stolen for new is letting you keep your money in your own pocket until the need arises! MINT!

Did you not read my first post saying this?

Jmb

 

[Kodi Crescent]

Now I just need some good angry catharsis words that I can use in front of the children.  I'm open to any suggestions.

 

[peter halle]

Peter, I don't see how that would be in the best financial interests of Festool.  If what you explained were the case, I would expect a great deal of tool thefts as unsavory types had their tools "stolen" since the replacement costs are so cheap.  Another poster wrote something about this being a European policy, so it is possible that what you explained is correct, but Festool is mandated by law to provide this.

What makes the most sense from an American perspective is that this warranty is like the extended warranties we pay extra for when we buy something at Best Buy.  But maybe there's something I'm not seeing.

Kodi,

I went searching for how the program worked under the "Tools for Profit" program Festool has / had in many European countries.  I translated what was on the German site and here it is:

This performance makes the work with Festool devices invariably safe.

For only 100 € deductible * You will receive in case of theft a brand new device. This benefit applies to all registered devices 1 2 guarantee the Festool brand for the duration of the three-year warranty and is not associated with any additional insurance costs.

What to do?
After the purchase of your new computer Festool send us the completed warranty card. In the event of theft, you report immediately to the police. A copy of the theft (on which the entire machine information must be clear) put together with your warranty and service confirmation and your debit card within 5 days of your leisure-Partner reseller.

We will notify you when the replacement unit has arrived at the dealer. For a small deductible of 100 € you get a completely new device."

I suspect that Festool is rolling that out to the general public also, as well as other countries in Europe.

I agree that in the American sense it doesn't make monetary sense, but then again maybe it makes marketing sense in Europe.

Peter

 

[Kodi Crescent]

It is kodi. I means you pay when it gets stollen not pay before like an insurance. If your tools are stolen within 3 years all I have to do is walk up to my local dealer show a police number to proove that they have been stolen and then give him a £100 for every tool I had stolen.  So a £500 TS would cost me £100 brand new. My current van insurance only covers me £500 pounds in tools which is peanuts and if I want it to be more is cost me to much so like you said I would rather take the risk and keep the money in my pocket but this festool stolen for new is letting you keep your money in your own pocket until the need arises! MINT!

Jmb

Hmmm.  That's pretty cool then.  The policy coverage cost must be priced in to the tool cost.  That's much more attractive sounding.

Is this one of those things that's required by law in Europe?

 

[jmbfestool]

It is kodi. I means you pay when it gets stollen not pay before like an insurance. If your tools are stolen within 3 years all I have to do is walk up to my local dealer show a police number to proove that they have been stolen and then give him a £100 for every tool I had stolen.  So a £500 TS would cost me £100 brand new. My current van insurance only covers me £500 pounds in tools which is peanuts and if I want it to be more is cost me to much so like you said I would rather take the risk and keep the money in my pocket but this festool stolen for new is letting you keep your money in your own pocket until the need arises! MINT!

Jmb

Hmmm.  That's pretty cool then.  The policy coverage cost must be priced in to the tool cost.  That's much more attractive sounding.

Is this one of those things that's required by law in Europe?

No don't think so. I am asking my dealer tomorrow more about it.  Just read Petes message and am I rite in saying it says in Petes post £100 knocked off the retails price?
I prefer the first £100 for a tool not £100 of retail price.

Jmb

 

[peter halle]

JMB,

That program - and I don't know if that is the same as what is coming - says that if you have a tool knicked and you meet the other requirements you would only have to pay 100 pounds for a new like tool.

You will need to check with your dealer.  I don't know for sure.

Peter

 

[Kodi Crescent]

I think the term "deductible" is meant that you pay $100 for it, not a discount of $100.  For some insurance policies, like medical insurance there is a $50 deductible.  So the charge may be $5000, but I only pay $50 since that is the deductible.

 

[jmbfestool]

JMB,

That program - and I don't know if that is the same as what is coming - says that if you have a tool knicked and you meet the other requirements you would only have to pay 100 pounds for a new like tool.

You will need to check with your dealer.  I don't know for sure.

Peter

I will do Pete.  I'll post my findings 2moro.

Jmb

 

[AlexThePalex]

Hmmm.  That's pretty cool then.  The policy coverage cost must be priced in to the tool cost.  That's much more attractive sounding.

Is this one of those things that's required by law in Europe?

Guys, it is so simple. Your tool gets stolen, you buy a new one from Festool for only 100 bucks if you show them the police report. It is most certainly NOT required by law, this is Festool's own initiative, and I have never heard of any other company who did this. Of course these costs are figured into the retail price.

Festool recently abolished the Tools For Profit program and then these new rules came into place. Under the Tools For Profit program, the cost to replace a stolen tool was even lower, it was 50 euro.

 

[Kodi Crescent]

Festool recently abolished the Tools For Profit program and then these new rules came into place. Under the Tools For Profit program, the cost to replace a stolen tool was even lower, it was 50 euro.

Stealing Tools for Profit?

 

[skinee]

on the subject of uk warranty,i posted several warranty papers to germany in the last three months but recieved no reply, can someone from the uk advise me how long it usually takes and what form of paperwork normally comes back,thanks

 

[neth27]

I registered mine online, it then took a couple of weeks for the warranty to get to me. All that comes back is a sheet of paper with your details and the tool details on it.
 If you have not got them yet register them online instead..
http://www.festool.co.uk/Service/Warranty/Pages/1+2-warranty.aspx
 
John..

 

[jmbfestool]

on the subject of uk warranty,i posted several warranty papers to germany in the last three months but recieved no reply, can someone from the uk advise me how long it usually takes and what form of paperwork normally comes back,thanks

Well I have had my warranty papers take only 1 week to about a month. I don't register my tools my Dealer does it for me and really so should your dealer or where ever you bought your tools from. I dont know if my dealer registers my tools soon as he has shipped it out to me or soon as he had taken my order or maybe couple days or weeks after or when ever he feels like it so I cnt tell you how long it has taken from the date the tools where registered but I assume my dealer does it as soon as he can as I have had mine come through a week later.

JMB

 

[jmbfestool]

Spoke to my dealer to day he says the 30 days guarantee  is law in Europe apparently. The stolen for new is how it says it is you pay £100 for every stolen tool when stolen but he doesnt know how you go about it yet if you have to deal through festool or through him (dealer) but he says you will need a police number. 

So I aint really learned much lol Just kinda what I already knew.

JMB

 

[skinee]

thanks for the replies to my point,i wonder does the fact that i got some(but not all)of my recent tools from rutlands(as they no longer seem to be festool dealers) have any bearing on not recieving the warranty papers?would the warranty still stand?

 

[AlexThePalex]

Spoke to my dealer to day he says the 30 days guarantee  is law in Europe apparently.

The 30 day return policy is not a European law. If it's a law where you live JMB then maybe an English one.

One European law I know about is that you have a maximum of 8 days to exchange something you bought. This means you can trade it in for another product and the store is not obliged to give you your money back. Condition is that the item is still as new and can be sold again as new to another customer.

Luckily many companies go a lot further than that, there are plenty that give you 30 days to return something and most I know do give you your money back without problems, as long as they can still sell it again as new. I also know some stores than most certainly won't give you your money back. They mostly give you a coupon that has to be spend in their own store. Suffice it to say, they won't see me spending a lot of my money there.

Another European return policy law I know deals with internet purchases. When you buy something online you have the right to return it within 8 days without question and get your money back. Condition is again that the item has to be in unused condition. You are responsible for the cost of the return shipment.

The return policy Festool gives is really something in it's own league.

 

[mosez]

i think the stolen for new policy is a marketing thing that festool came up with to rule out the "argument" against their tools that they often get stolen on work sites. which they actually do. i myself have heard of a few cases.
some peoples´opinion about festool is something like "oh yeah, its a pretty cool tool, but i bet it gets stolen if you leave it unattended for a minute. too valuable to work with."
i know people that use festool but dont keep the tools in the systainers but in other brands´ tool boxes so they dont get stolen.
it might have been a real image issue for festool.