Alright so it seems you really want to get into this so here's my stance. You are entitled. Your entire stance has been that you feel festool should send you a new fence "because you say so". Well guess what I wouldn't believe a word you say either without seeing the product. If you had been the least bit flexible and taken the saw to them they may have already fixed the situation but instead you came here to complain in an effort to force them to cater to you so their wouldn't be bad publicity. That is a dirty way of acting and I wouldn't fix your saw on pure principle of you acting so entitled.
Luckily for you festool has a lot more couth (sp?) than I do because Id have told you to shove that fence. So to reiterate Im not trying to defend a company or belittle a problem you may have with a product. I'm merely stating that the way you went about it was lazy, entitled and laughably ineffective. Precisely the kind of person I wouldn't do business with.
Luckily for you festool has a lot more couth (sp?) than I do because Id have told you to shove that fence. So to reiterate Im not trying to defend a company or belittle a problem you may have with a product. I'm merely stating that the way you went about it was lazy, entitled and laughably ineffective. Precisely the kind of person I wouldn't do business with.