Matthew Schenker
Member
- Joined
- Jan 15, 2007
- Messages
- 2,619
Everyone,
I have just received word from Festool that they are looking for new ways to improve information about their products.
As a first example of this effort, they are looking for feedback on the HL850 planer.
Here is a quote from Christian Oltzscher's e-mail to me on the subject:
"Since it is hard to anticipate all questions customers might have, I thought it might be a good idea to ask the forum members, what their questions are regarding the HL. What do they want to know about the planer? What is important to them?"
The goal, it appears, is to use feedback from forum members to create better information in the catalog, on the Festool Web site, or other places. Christian said that if this test effort with the HL works out, he would like to do something similar with other Festool tools. It sounds like a great way for the company to begin addressing some of the concerns a lot of us have expressed about the need for better manuals, instructions, and basic descriptions.
So, let's hear from members!
Stay in touch,
Matthew
I have just received word from Festool that they are looking for new ways to improve information about their products.
As a first example of this effort, they are looking for feedback on the HL850 planer.
Here is a quote from Christian Oltzscher's e-mail to me on the subject:
"Since it is hard to anticipate all questions customers might have, I thought it might be a good idea to ask the forum members, what their questions are regarding the HL. What do they want to know about the planer? What is important to them?"
The goal, it appears, is to use feedback from forum members to create better information in the catalog, on the Festool Web site, or other places. Christian said that if this test effort with the HL works out, he would like to do something similar with other Festool tools. It sounds like a great way for the company to begin addressing some of the concerns a lot of us have expressed about the need for better manuals, instructions, and basic descriptions.
So, let's hear from members!
Stay in touch,
Matthew