Festool will not cover repair of jigsaw at 1year into a 3 year warrenty

[orm8426]

So buy something else.  You really think all this complaining will get you anywhere?

They drew the line and now no one likes the line, typical.

They drew the line in the wrong place.

Sounds like Festool want their cake and to eat it. They get a huge benefit from the advocacy/promotion from loyal customers, but in this case seem to be devaluing it and cutting their nose off to spite their face.

The ironic thing is I absolutely guarantee (just from me reevaluating my purchases) Festool has lost more in profit over this incident than if they shouldered the cost of this repair in the first place. Hopefully they will learn a lesson here.

 

[peter halle]

Yesterday I tried to make a point.  Apparently it wasn't clear based on re-reading what I wrote.  The FACT is that this issue of the tool and its warranty status or repair is an issue between the owner of the tool and Festool.  Not us.

Sure, everyone here can defend on on side or the other, but we are all distant cousins with no bearing just opinions.  Much like in-laws if you are married.

Peter

 

[WarnerConstCo.]

So buy something else.  You really think all this complaining will get you anywhere?

They drew the line and now no one likes the line, typical.

They drew the line in the wrong place.

Sounds like Festool want their cake and to eat it. They get a huge benefit from the advocacy/promotion from loyal customers, but in this case seem to be devaluing it and cutting their to spite their face.

The ironic thing is I absolutely guarantee (just from me reevaluating my purchases) Festool has lost more in profit than if they shouldered the cost of this repair.

They bend for everyone, then someone has to pay for that in the long run.  You can not make everyone happy, it is impossible and you will go broke doing so.  Sorry, you not buying something now, has little effect on them. 

 

[mastercabman]

I spoke with the OP this afternoon to confirm with him all of the information. He was using a non Festool wood blade to cut through the wood top and cut into a screw that was attaching the cabinets together.
Our warranty states "This warranty is void if the tool is not used, operated, repaired and maintained in accordance with the tool's instruction manual." In the manual it states " Festool does not condone nor support the use of any non-Festool engineered, designed, and manufactured accessories or consumables with Festool products.
We discussed his options for repair of the tool which he declined.

Brent

Mental note, should have said it was a festool blade...  always say it was a festool blade..... [cool]

Or just act stupid and don't say you hit a screw!
"I was cutting this piece of wood and....!" [wink]

 

[Brent Shively]

As I stated earlier the customer was made an offer on the repair of his Carvex but declined it.
I will keep this thread open so that he has an opportunity to reply if he chooses.
Please keep this tread civil until then.

 

[orm8426]

I spoke with the OP this afternoon to confirm with him all of the information. He was using a non Festool wood blade to cut through the wood top and cut into a screw that was attaching the cabinets together.
Our warranty states "This warranty is void if the tool is not used, operated, repaired and maintained in accordance with the tool's instruction manual." In the manual it states " Festool does not condone nor support the use of any non-Festool engineered, designed, and manufactured accessories or consumables with Festool products.
We discussed his options for repair of the tool which he declined.

Brent

Mental note, should have said it was a festool blade...  always say it was a festool blade..... [cool]

Or just act stupid and don't say you hit a screw!
"I was cutting this piece of wood and....!" [wink]

Sad state of affairs though, that we can't be honest with Festool and they be reasonable as to what is "abuse" and what is actually just par for the course when using expensive professional quality tools.

 

[thedude306]

I thought that Magnuson–Moss act was to prevent a manufacture from using the "it wasn't our blade on the saw" as a way out of warranty.  It was my understanding that they would have to prove the aftermarket blade was the cause for the fault.

I think that would be very hard to do??

" Festool does not condone nor support the use of any non-Festool engineered, designed, and manufactured accessories or consumables with Festool products."

But it doesn't void warranty if you do does it??  I would bet that 75% of the festools in use would have a void warranty if it did...

 

[orm8426]

As I stated earlier the customer was made an offer on the repair of his Carvex but declined it.
I will keep this thread open so that he has an opportunity to reply if he chooses.
Please keep this tread civil until then.

But in these circumstances anything less than a completely free warranty claim is not really an "offer", but an insult.

 

[orm8426]

I thought that Magnuson–Moss act was to prevent a manufacture from using the "it wasn't our blade on the saw" as a way out of warranty.  It was my understanding that they would have to prove the aftermarket blade was the cause for the fault.

I think that would be very hard to do??

" Festool does not condone nor support the use of any non-Festool engineered, designed, and manufactured accessories or consumables with Festool products."

But it doesn't void warranty if you do does it??  I would bet that 75% of the festools in use would have a void warranty if it did...

Exactly!

What Festool is effectively saying here is if you have a cordless drill (for example) and use anything other than a Festool drill bit or drivers, even quality bits from Wera, etc. you've voided your warranty.... That's not right!

 

[Scott B.]

Say what you want about Festool, but they keep the lights on in this place so everyone has a chance to get even more upset than the original poster.

These are just tools. There are more important things in life.

 

[Brent Shively]

The saw was sent into our service department and one of our service technicians went through the tool entirely. The customer was then called with the estimate.
Brent

 

[orm8426]

Say what you want about Festool, but they keep the lights on in this place so everyone has a chance to get even more upset than the original poster.

These are just tools. There are more important things in life.

The cost of "keeping the lights" on pays for itself one-hundred fold! A forum like this with 90% fanboys is the cheapest form of advertising Festool will ever get their hands on!

 

[Scott B.]

Never thought I would say this, but...anyone wanna chat about the casting on the underside of the Kapex or the grade of plastic moldings on the hose garages in the CT family?

 

[grbmds]

I don't intend to comment, but I do have questions that I would hope would be answered?

Will the Festool warranty be voided on a Festool router if you do not use a Festool router bit?

What about the Domino?  There are after market bits available for the Domino also?

I think it's important to know what voids the warranty since we don't know if the tool was allegedly being used in a way that Festool doesn't condone.

 

[jacko9]

I see you've never seen a Chicago pot hole. They remove undercarriages and drivetrains all the time. The manufacture has no responsibility in fixing the car. You have to submit a claim with the city to try and recover your money.

Just because it happens to your car does not make a defective product. Could be a defective driver.

Tom

But it does not cost more than the cost of the car when it was brand new to fix it!

Exactly! But the fanboy's don't like to concede that such things are unreasonable...

Hit a pothole that's damaged the suspension on your $65,000 BMW, Sir? That'll be $70,000 to repair, naturally!

Not to divert the topic too far off course but this case example just occured this past week in California on Interstate 580 on the Altamont Pass between Tracy and Livermore.  A 2006 Accura hit a pothole going 65 mph (under the speed limit) and the air bags deployed, the moon roof buckled, the frame was bent and the car was a complete loss.  I drive that highway and it is that bad with no "adaquate funds" allocated by congress to repair our bridges and highways this stuff happens all too often.

Jack

 

[ewils91]

I won't be opening a paint can with my centrotec bits anymore. [eek]

 

[WarnerConstCo.]

I will have to stop hammering with the battery packs on my drills........

Oh, welcome to the insanity Brent.......

 

[Scott B.]

I will have to stop hammering with the battery packs on my drills........

Oh, welcome to the insanity Brent.......

I'm still scratching my head over what the chances are of hitting an embedded screw whilest cutting a sink opening...

 

[Brent Shively]

At this pint nothing constructive is coming from this thread, so i will be locking it.  Anymore questions can be directed to me via PM

Brent