squall_line said:
... It was long past the 30 day guarantee period, so shame on me for not checking it over sooner.
FYI: FUSA wouldn't honor the 30 day return on the Sys Rock I got from Grizzly. They said, "This purchase was between you and Grizzly (the retailer), so Festool has really no involvement in this transaction, but I want to help you regardless." He offered to send a replacement radio or an accessory of equal value. I took the radio.
Though now I'm tempted to try returning it within the new 30-day window. The whole experience was an eye-opener for me. A month went by and FUSA never replied to the form email. Or my email request for a follow-up. I had to call three times to get someone to respond to at all. Then I got the run-around from a guy who shuffled me off to another guy who was "suppose to email you." I'm pretty much over Festool at this point.