Help with Kapex Issues?

[AeroShop]

I would love it if someone could help me with a series of issues with my Kapex. 

I purchased the saw in August of 2019 from Festool Recon, so it is still under warranty.  There are multiple issues.  I sent it in for warranty service once.  Minor improvement (not cure) with one issue.  I would like this saw to work properly.  What do I do next?

Issues Include:

• Rails and table are not parallel with each other.  Consequently, when doing a depth-limited cut, such as a dado or half-lap, the dado is deeper at the outside edge of the board, and shallower at the inside edge of the board.
• The table is not flat.  The left and right edges of the table are .045" higher than the center portion of the table.  This results in non-square cuts.
• The fence is not flat.  It bows outward by .008" in the middle.
• The miter angle is out of adjustment.  Yes, this is something I can attempt to adjust, but a Festool should not come fresh out of warranty service with this issue.
• The lasers are out of adjustment.  I sent the saw in with this specific issue, because the adjustment mechanism was malfunctioning when I discussed the issue with Festool Technical Support.  It is my understanding that Warranty Service replaced the laser adjustment mechanism, but the lasers remain out of adjustment. 
• The Fine Adjustment Rotary Handle is not installed properly.  It is bent at an odd angle.

I spent the money on a Kapex because I wanted a precision tool.  The tool I have at the moment is not that.

I have learned something.  I do not expect I will ever buy a Recon tool again.  If I could return this one, and pay the extra for a new Kapex, I'd do it in a hearbeat. 

But what I really want is a Kapex that works the way it is supposed to.  If someone could please help me get there, I would be very appreciative.

Thank you.

 

[MrToolJunkie]

I would contact Festool again and outline the above issues. You should have a saw that works properly. Festool Service should be able to resolve the issues. Sorry for your issues - that is a bummer and frustrating when you buy a new tool.

 

[ryanjg117]

Agree on contacting Festool again.

That said, I bought my Kapex secondhand and have never been able to properly recalibrate the lasers. And yes, I followed the steps in the supplemental manual. Not a huge deal as I have a zero clearance back and throat plate, which I've always trusted more than a laser anyhow.

 

[Birdhunter]

I'd return the saw and request a new one.

 

[Thompmd]

Don’t settle, call them, it sounds as you’d be happy long term with a new unit. I just purchased a new one a few months ago and like it... I don’t know it’s capabilities yet.

Good luck

 

[Jiggy Joiner]

As Birdhunter says for me, as the saw qualifies as 100% lemon from what you say.
I doubt whatever happens now, that you’ll be content with the saw, I know I wouldn’t be.

 

[sancho57]

If its under warranty, Call Festool. They'll make it right. Theyll have you send it in go through it completely and when its returned to you it will be like new.

 

[semenza]

Apparently the saw had been sent in for service already.

  [member=71429]DerickC[/member]

Seth

 

[DerickC]

I would recommend calling and talking to an application specialist, 888-337-8600. This way, we can address any questions and issues you may be experiencing and make the best recommendation and help you get the help you need.

-Derick

 

[AeroShop]

Thank you, [member=71429]DerickC[/member].  That's what I needed to know.  I'll call.