How do I send tool back to festool?

[john luke]

I was busily sanding away with my Festool ETS 125 EQ when I thought I could smell smoke of some kind and about 2 seconds later the sander caught on fire right under my right hand.
Let go of it right away and yanked the plug out of the vacuum socket to get all power off.
It caught on fire right at the AC connector on the sander (burned lower part of my hand where I was holding onto sander) and also burned up the connector on the power cord.
Sander is less than  year old and need to know how to send it back to Festool for repair, how long I'm going to be without a sander and how about how much is it going to cost me?

 

[Warrior]

If you can still read it there is a phone number on the tool for the service number. I dont know it off hand. It did't burn into my memory. Sorry to inject humor. Call them and they will take care of it promptly.

Eiji

 

[The Dude]

800-554-8741 and their turn-around time is remarkable.

t

 

[john luke]

Thanks all.
I got am email directly from Festool about sending sander back for service.
John

 

[danrush]

John,  Did you contact Festool, or did they e-mail you through this forum?

If from this forum, How cool is that?  Hat's off to Christian, Shane, and the rest of you cool dudes from Festool.

 

[john luke]

E-mailed through forum.
didn't really expect that.

 

[Administrator_JSVN]

I sent John an email and made arrangements for our service department to contact him.  Looking out for you guys