How to register your tools online (US/Canada)

[Sparktrician]

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane

[popcorn]   [poke]

Yes, I'm a slacker.  [crying]

And a very much appreciated one at that. 

[smile]

 

[tbellemare]

Yes, I'm a slacker.  [crying]

Nah...
When I send Shane a spreadsheet to register tools, even when most people are having Holiday activities, he jumps on it.

Thanks,

Tom

 

[Deadskins]

That was actually quite painless!
Thanks

 

[Ed Surowiec]

[big grin]Sooo smooth thank you Shane . This was almost as much fun as buying a new FESTOOL.
Ed

 

[wow]

Shane:

It gave me the opportunity to register an older 'used' tool - which I did mostly to document ownership for a recall or whatever - but it doesn't give me an option to select as the seller a 'private party' or 'unknown' or 'other'. I am not sure what it SHOULD be, but there needs to be at least one more choice I think?

Otherwise it was smooth as an ETS finish!  ;D

 

[nclemmons]

I registered my tools.  Very easy process.  Look forward to seeing a listing and the ability to edit or delete.

Couple of questions:  Where are serial numbers on Sysports and MFT/3 tables?  Where is it on the CMS?

It would be helpful to have a list of tools and their original release date.  That would help me at least on the purchase date.

Thanks!

Neil

 

[Sparktrician]

Couple of questions:  Where are serial numbers on Sysports and MFT/3 tables?  Where is it on the CMS?

The S/N for the MFTs and the CMS are on the inside of the frame.  Just turn them over on one side and you'll see the tag on the shorter end extrusions.  Can't help with the Sysports. 

 

[nclemmons]

Thanks for the tip on locating the S/N, Sparktrician

 

[WarrenWeldon]

He Shane, can I text my copy of receipts or e-mail them in.

 

[wow]

I just registered all my new goodies and it went flawlewssly even though I was on a (gasp!) PC out in the shop!

I especially like the pictures/icons for picking products for unedumacated people like me who have trouble reading. Kudos for a great design!

 

[RogerP]

Shane;

I registered three new tools on the website you listed above and when I received my email confirmation it said I failed to sent proof of purchased. I took a picture of the invoice as it indicated on the form. What shall I do? Should I wait until next week and call someone......

 

[grbmds]

The receipt is supposed to be optional based on the language on the website. Right? Plus, if you buy it at a Festool retailer like Woodcraft doesn't the retailer automatically register it? If not, I guess I have some work to do.

 

[Administrator_JSVN]

I registered three new tools on the website you listed above and when I received my email confirmation it said I failed to sent proof of purchased. I took a picture of the invoice as it indicated on the form. What shall I do? Should I wait until next week and call someone......

Roger,

During the registration process, one of the steps gives you the option to upload a scanned/photographed/PDF copy of your proof of purchase. It is not required, but will make it easier to provide proof of purchase to us in the event that service is required. If you do the upload, then it should have a link in the confirmation email for you to click to view that uploaded receipt. If you do not, it will say that it wasn't provided.

If you have them, email them to me and I will add them to your tool registrations.

I would highly recommend that everyone register their tools themselves. While dealers are supposed to register tools for you, I can tell you that a growing number fail to do that for various reasons. Ultimately, it's in your best interest to make sure they are registered.

Shane

 

[Sparktrician]

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane

I have all my tools registered now, and can scan all the associated receipts into a PDF file.  Will the account management tools (when available) allow me to upload the PDF file as a one-shot deal or will I need to upload one file per registered tool? 

 

[Sparktrician]

Bump!

 

[Administrator_JSVN]

Sorry, Willy. Really, this is a service for our customers to keep records. While the invoice/receipt that's uploaded is associated with a single tool, it's conceivable that you would have a receipt with multiple tools that you could upload once and add to a single tool. You could access it, print it, etc. as needed for all tools even though it's associated with just one.

Ideally, I would recommend that customers upload an invoice/receipt for every tool. There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

Shane

 

[Sparktrician]

Sorry, Willy. Really, this is a service for our customers to keep records. While the invoice/receipt that's uploaded is associated with a single tool, it's conceivable that you would have a receipt with multiple tools that you could upload once and add to a single tool. You could access it, print it, etc. as needed for all tools even though it's associated with just one.

Ideally, I would recommend that customers upload an invoice/receipt for every tool. There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

Shane

Hmmm...  That doesn't really answer the question.  I'll try again.  I have a notebook with all my receipts for Festool products in hard copy.  I have several options here:

1. Scan all receipts into a single PDF file and upload it.  This would include a bunch of irrelevant products, such as abrasives and the like.  (Clearly inappropriate except for my own records.)
2. Scan only those receipts for serially-numbered Festool products and upload them in a single PDF file.  Each receipt has been annotated to provide the serial number of the purchased tool.
3. Scan only those receipts for serially-numbered Festool products and upload them in multiple PDF files; one per serially numbered tool.  Each receipt has been annotated to provide the serial number of the purchased tool.

Which option would be the easiest for you folks at Festool to deal with?  My guess is that #2 would be the more appropriate.  Please correct me if I'm wrong.  I can do this within a day or two.  I can email it directly or can wait until the account management tools are publicly available. 

 

[grbmds]

What I have done with my registrations is to scan each receipt into pdf's and upload the relevant receipt for each individual registration. I think that is what Festool intends. There is no way online to track a single receipt for multple tools. Therefore, if there is more than one tool on a receipt I re-scanned or uploaded the same single receipt file for the single tool registration. I can't be sure that's what Festool wants, but it seems to make sense given the structure of the tool registration page and the choices they give.

 

[Administrator_JSVN]

Well, I was trying to answer the question.

What I'm saying is, this is for your records. So, whichever of those methods works for you is fine.

The reason I added this capability is because 1) people lose things, like receipts and 2) if it's a receipt on thermal paper, it fades over time.

So, it's just a backup record for you.

Shane

 

[Sparktrician]

There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

OK.  I'll have the individual PDF files ready to upload.  When will the account management tools be available so I can upload them?  No pressure or anything...  [wink]  [wink]